Troubleshooting - Polycom IP5000 User Manual

®
User Guide for the Polycom

Troubleshooting

54
®
SoundStation IP 5000 Phone
To change the backlight timeout:
1. Press , and then select Settings > Basic > Backlight Timeout.
2. From the Backlight Timeout screen, select a timeout period. The default
timeout is 40 seconds.
3. Press to return to the idle screen.
The following tables contain general troubleshooting information to help you
solve any problems you might encounter when you use the
SoundStation IP 5000 conference phone. The tables list possible trouble
symptoms, the likely causes of these problems, and recommended corrective
actions to take. Problems are grouped as follows:
• Power and Startup
• Controls on page
• Access to Screens and Systems
• Calling on page
• Displays on page
• Audio on page
• Overall Functioning
To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware (see
Hardware on page 58).
If your phone is unable to perform certain tasks, a warning icon,
display in the status bar. You can view details about phone issues from the
Warnings screen. For more information, see
page 58.
on page 55
55
on page
56
57
57
on page 57
56
Testing Phone
Investigating Phone Warnings
, will
on