Troubleshooting; Better Together Over Ethernet; Troubleshoot Polycom Btoe Connector Installation; Troubleshoot Polycom Btoe Connector Start Issues - Polycom VVX Series User Manual

Troubleshooting

Topics:
•

Better Together over Ethernet

▪ Using an Approved Power Source
If you are having issues with your Polycom phone, you can try the troubleshooting options and solutions
in the following topics to resolve certain issues.
Better Together over Ethernet
Use the following solutions as a guide to resolve certain issues that might arise while installing the
Polycom BToE Connector or pairing your devices.

Troubleshoot Polycom BToE Connector Installation

If the Polycom BToE Connector fails to install, download and reinstall the application from
Support on your computer.
If the application installation continues to fail, find the log file for the installation error and call
Technical Support. The technical support representative needs the log file to understand why the
installation failed.
If you cannot access the log files, contact your system administrator for assistance.
Procedure
1. Open the Start menu and select your user name.
2. Select the folders AppData > Local > Temp > MSI*.LOG.

Troubleshoot Polycom BToE Connector Start Issues

If the Polycom BToE Connector successfully installs, but the application fails to start or you experience
other application-related failures, uninstall the Polycom BToE Connector and reinstall the application.
If the application still does not start or you experience other related issues, find the log file showing the
failed to start error and call
log file to understand why the application failed to start.
If you cannot access the log files, contact your system administrator for assistance.
Procedure
1. Open the Start menu and select your user name
2. Select the folders AppData > Local > Polycom > Polycom BToE Connector.
3. Click the file polycom_BTOE_log.txt.
Polycom, Inc.
Polycom Technical Support. The technical support representative needs the
Polycom Voice
Polycom
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