Related Manuals for Polycom IP5000
Summary of Contents for Polycom IP5000
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Page 1: Polycom Soundstation Ip
User Guide for the ® ® Polycom SoundStation IP 5000 Phone UC Software 4.0.1 January 2012 1725-30965-001 Rev.B... - Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
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Page 3: Table Of Contents
Entering Data and Enabling Items ....... 7 Configuring Your Phone Using the Polycom Web Configuration Utility . - Page 4 ® ® User Guide for the Polycom SoundStation IP 5000 Phone Using Voice Mail ..........21 Using Instant Messaging .
- Page 5 ® ® User Guide for the Polycom SoundStation IP 5000 Phone Customizing What is Heard ........49 Changing the Ring Tone .
- Page 6 ® ® User Guide for the Polycom SoundStation IP 5000 Phone...
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Page 7: Changes To This Guide
IP 5000 Phone This guide includes overview information that you may find helpful when you’re just starting to learn about your Polycom® SoundStation® IP 5000 phone or when you have experience, but you need a quick refresher. Changes to This Guide This user guide has been updated to include new information and features. -
Page 8: Using The Keypad
Before you use your phone, you or your system administrator will have to register it. For detailed information on how to register your phone after you install it, see Registering Standalone SoundPoint IP, SoundStation IP, and Polycom VVX 1500 44011), available from the Technical Notifications & Feature... -
Page 9: Display Screen
® ® User Guide for the Polycom SoundStation IP 5000 Phone Display Screen The idle screen displays the phone’s directory number and the current date and time. The icon that displays to the left of the directory number indicates the line or call status. -
Page 10: Phone Status Indicators
® ® User Guide for the Polycom SoundStation IP 5000 Phone Phone Status Indicators Phone status is indicated by three bi-color LEDs located above the phone’s microphones, and by a line and call icon located on the display screen next to the directory number. - Page 11 Icon Line or Call State Description Active call using A call is in progress using Polycom HD Voice. The active call icons merge into one icon on the phone Polycom ® screen. For example: Voice™...
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Page 12: Navigating Menus And Calls
® ® User Guide for the Polycom SoundStation IP 5000 Phone Navigating Menus and Calls To navigate menus and calls, use the following tips. After 20 seconds of inactivity, the menu system automatically exits to the idle screen unless an edit session is in progress. -
Page 13: Entering Data And Enabling Items
® ® User Guide for the Polycom SoundStation IP 5000 Phone Entering Data and Enabling Items To enter data and enable fields or menu items, use the following tips. If you want to... Then do this... Enter numbers Press the dial pad key with the corresponding number. -
Page 14: Web Configuration Utility
Enable or disable menu Press items Configuring Your Phone Using the Polycom Web Configuration Utility This user guide explains how to update phone settings from your phone, using your phone’s menu system. If you want, you can update these settings remotely with the Polycom Web Configuration Utility. -
Page 15: Calling And Answering
® ® User Guide for the Polycom SoundStation IP 5000 Phone Calling and Answering Your phone can handle a maximum of eight calls on hold, or one active call and seven calls on hold. Only one call can be active at any time. -
Page 16: Placing Calls
® ® User Guide for the Polycom SoundStation IP 5000 Phone To answer a call when you’re in an active call: >> Scroll to the incoming call, and then press the Answer soft key. The original call is held, and the new call becomes the active call. -
Page 17: Calling By Entering An Ip Address Or Url
® ® User Guide for the Polycom SoundStation IP 5000 Phone To dial a phone number without a dial tone: >> Enter the phone number of the party you want to call, and then press the Dial soft key. Calling by Entering an IP Address or URL Placing calls using an IP address or URL may not be enabled for your phone. -
Page 18: Calling From A Directory
® ® User Guide for the Polycom SoundStation IP 5000 Phone Calling from a Directory You can place a call from the Contact Directory or Corporate Directory. To call from the Contact Directory: 1. Press , and then select Features > Contact Directory. -
Page 19: Redialing
® ® User Guide for the Polycom SoundStation IP 5000 Phone Redialing You can redial the last call you placed, or search a list of placed calls to find a previously-dialed number. To dial the last number dialed: >> Press To dial a previously dialed number: 1. -
Page 20: Rejecting Calls While Your Phone Rings
® ® User Guide for the Polycom SoundStation IP 5000 Phone Rejecting Calls While Your Phone Rings When you reject a call, you end the call before the call can connect. Your system administrator determines how rejected calls are handled (for example, rejected calls may go directly to your voice mail system). -
Page 21: During Calls
® ® User Guide for the Polycom SoundStation IP 5000 Phone During Calls During a call, you can do the following: • Place the call on hold. • Transfer the call to another party. • Set up a conference with the party you’re talking with and another party. -
Page 22: Hosting Conference Calls
® ® User Guide for the Polycom SoundStation IP 5000 Phone To transfer a call: 1. During a call, press the Trnsfer soft key. The active call is placed on hold. 2. Place a call to the party to whom you want to transfer the call. -
Page 23: Holding And Resuming Conferences
® ® User Guide for the Polycom SoundStation IP 5000 Phone To set up a conference call with an active call and a held call: >> If you have an active call and a held call, press the Join soft key. -
Page 24: Ending Conferences
® ® User Guide for the Polycom SoundStation IP 5000 Phone Ending Conferences When you end a conference, you end your connection to the other conference participants. The other parties remain connected. To end a conference: >> From the Active:Conference screen, press the End Call soft key. -
Page 25: Rejecting Calls From A Contact
® ® User Guide for the Polycom SoundStation IP 5000 Phone 3. Do one of the following: — If you selected Always, the Call Forward Always screen displays. Enter a number to forward all incoming calls to. — If you selected No Answer, the Call Forward No Answer screen displays. -
Page 26: Diverting Calls From A Contact To Another Party
® ® User Guide for the Polycom SoundStation IP 5000 Phone 3. From the Edit Contact screen, scroll to the Auto Reject field, and then change the Auto Reject setting to Enabled. (To enable the setting, press 4. Press the Save soft key. -
Page 27: Using Voice Mail
® ® User Guide for the Polycom SoundStation IP 5000 Phone Using Voice Mail Voice mail is an optional feature that your system administrator sets up. Your system may not support it. For more information, contact your system administrator. Screen options may vary with your application. Voice mail may be accessible with a single key press. -
Page 28: Sending Instant Messages
® ® User Guide for the Polycom SoundStation IP 5000 Phone Managing Instant Messages From the Instant Messages screen, you can view, delete, or create instant messages. Messages display in the order they are received. The first message received displays first. -
Page 29: Working With Call Lists
® ® User Guide for the Polycom SoundStation IP 5000 Phone 3. Do one of the following: — To choose from various pre-scripted short messages, press the Select soft key. From the Message Select screen, scroll to the message you want. -
Page 30: Clearing Call List Entries
® ® User Guide for the Polycom SoundStation IP 5000 Phone To view a call list: >> Do one of the following: — Press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls. -
Page 31: Editing Call List Entries
® ® User Guide for the Polycom SoundStation IP 5000 Phone Editing Call List Entries Edit a call list entry if you want to update the contact name or number before you dial the number or save the contact to the Contact Directory. -
Page 32: Updating Contact Directory
® ® User Guide for the Polycom SoundStation IP 5000 Phone Updating Contact Directory You can add a contact to the Contact Directory, or update or delete an existing contact. Adding Contact Directory Entries You can add contacts to your Contact Directory in the following ways: •... - Page 33 ® ® User Guide for the Polycom SoundStation IP 5000 Phone If you specify a label, the label will be the first item that displays for the contact in the Contact Directory and on the Speed Dial Info screen (before the contact’s first and last names, if specified). For example, in the following figure, Ann Brown has been assigned the label Sales.
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Page 34: Updating Contact Directory Entries
® ® User Guide for the Polycom SoundStation IP 5000 Phone To add a Contact Directory entry from a call list: 1. To select a call list, press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls. -
Page 35: Deleting Contact Directory Entries
® ® User Guide for the Polycom SoundStation IP 5000 Phone Deleting Contact Directory Entries You can delete an entry in the Contact Directory. To delete a contact from the Contact Directory: 1. Press , and then select Features > Contact Directory. -
Page 36: Saving Corporate Directory Search Results
® ® User Guide for the Polycom SoundStation IP 5000 Phone A quick search allows you to search using the contact’s last name (if the directory is alphabetized by last name) or first name (if the directory is alphabetized by first name). An advanced search uses any combination of the contact’s first and last names, phone numbers, address, and title. -
Page 37: Using Buddy Lists
® ® User Guide for the Polycom SoundStation IP 5000 Phone Using Buddy Lists Monitoring the status of contacts in a buddy list is an optional feature that your Note system administrator enables, and your system may not support it. -
Page 38: Selecting Contacts To Monitor
® ® User Guide for the Polycom SoundStation IP 5000 Phone Selecting Contacts to Monitor Select the contacts whose presence you want to monitor by updating the contacts in your buddy list. You add contacts to your buddy list from your local Contact Directory. -
Page 39: Monitoring The Status Of Contacts In Your Buddy List
® ® User Guide for the Polycom SoundStation IP 5000 Phone 4. From the Edit Contact screen, scroll to the Block Buddy field, and then choose Enabled or Disabled. When Block Buddy is enabled, the contact cannot watch your phone. The contact will display in your Blocked List. -
Page 40: Accessing Personal Phone Settings With User Profiles
® ® User Guide for the Polycom SoundStation IP 5000 Phone When you view your Buddy Status list, your buddy displays, together with the buddy’s presence icon and status. The following table shows the presence icons that can display, and the status they indicate. -
Page 41: Logging In And Out Of A Phone
® ® User Guide for the Polycom SoundStation IP 5000 Phone If a phone is in the logged out state and requires a user login, you can place emergency calls to standard emergency numbers (such as 911) and other pre-configured phone numbers. These numbers are configured by your administrator. -
Page 42: Placing Calls From Phones That Are In The Logged Out State
You can change your password from any phone that you’re logged in to. By default, login passwords are factory preset to the numerals 123. Your administrator can change this default password if needed. Polycom recommends that you change your password when you first log in to a phone. Your user ID is... -
Page 43: Locking The Phone
® ® User Guide for the Polycom SoundStation IP 5000 Phone To change your login password: 1. Log in to any phone on your network. 2. From the idle screen, press , and then select Features > User Login >... -
Page 44: Locking And Unlocking Your Phone
® ® User Guide for the Polycom SoundStation IP 5000 Phone To change your user password: 1. From the idle screen, press , and then select Settings > Advanced. 2. From the Password screen, enter your user password, and then press the Enter soft key. -
Page 45: Calling And Answering From A Locked Phone
® ® User Guide for the Polycom SoundStation IP 5000 Phone To unlock your phone: 1. Press the Unlock soft key. 2. Enter your user password, and then press the Enter soft key. The phone unlocks. Calling and Answering from a Locked Phone From a locked phone, anyone can dial the standard emergency number, such as 911, and other authorized numbers that an administrator can set up. -
Page 46: Push-To-Talk Mode
® ® User Guide for the Polycom SoundStation IP 5000 Phone Your system administrator can define up to 25 Paging Groups for Group Paging mode or Channels for PTT mode. Your system administrator may assign a label to each group or channel that easily identifies the phones in the group or channel, such as All, HR Dept, Shipping Staff, or Executives. - Page 47 ® ® User Guide for the Polycom SoundStation IP 5000 Phone To send a PTT broadcast: 1. Press the Talk soft key to select a channel to broadcast on. To automatically send a PTT broadcast on the default channel, press and hold the Talk soft key, and then go to step 4.
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Page 48: Replying To Ptt Broadcasts
® ® User Guide for the Polycom SoundStation IP 5000 Phone When a broadcast ends, your phone emits an end of transmission beep and enters a 10 second waiting period. During this period, you can respond to the broadcast (see Replying to PTT Broadcasts on page 42). -
Page 49: Adjusting The Volume Of Ptt Broadcasts
® ® User Guide for the Polycom SoundStation IP 5000 Phone If you release the Talk soft key without pressing the End PTT soft key: • You can resume the broadcast by pressing and holding the Talk soft key (if the broadcast is in a wait period). -
Page 50: Updating Channel Subscriptions
® ® User Guide for the Polycom SoundStation IP 5000 Phone Updating Channel Subscriptions You can subscribe to any channel that has been enabled by the system administrator and appears in your channels list. When you subscribe to a channel, you can send and receive PTT broadcasts on that channel. -
Page 51: Group Paging Mode
® ® User Guide for the Polycom SoundStation IP 5000 Phone Group Paging Mode Your system administrator may enable your phone to operate in a broadcast mode called Group Paging mode. In this mode, you broadcast one-way announcements to a specified group of phones, called a Paging Group. In Group Paging mode, users must subscribe to Paging Groups to send and receive pages. -
Page 52: Adjusting The Volume Of Pages
® ® User Guide for the Polycom SoundStation IP 5000 Phone Receiving Pages To receive a page sent to a particular paging group, you need to be subscribed to that group. To subscribe to a paging group, see Updating Paging Group Subscriptions on page 47. -
Page 53: Muting Pages
® ® User Guide for the Polycom SoundStation IP 5000 Phone Muting Pages While you send a page, you can press to mute your audio so that the people receiving your page won’t hear anything. This behavior is similar to a phone call. -
Page 54: Integrating With Microsoft Lync™ Server 2010
Microsoft Lync. From your phone, you can invite, join, control, and monitor integrated multipoint audio conferences. For more information on using Microsoft Lync with your phone, see Using Polycom Phones with Microsoft Lync Server 2010 (Feature Profile 72430), available from the Feature Descriptions &... -
Page 55: Customizing What Is Heard
® ® User Guide for the Polycom SoundStation IP 5000 Phone Customizing What is Heard You can change what is heard by doing the following: • Changing the ring tone for your phone. • Selecting unique ring tones for contacts. -
Page 56: Changing The Speaker Volume
® ® User Guide for the Polycom SoundStation IP 5000 Phone Changing the Speaker Volume You can raise or lower the volume of the sound you hear. To adjust the speaker volume: >> During a call, press to adjust the volume up or down. -
Page 57: Changing The Language
® ® User Guide for the Polycom SoundStation IP 5000 Phone Changing the Language The phone supports many languages. English (Internal) is the default language that displays. To change the language: 1. Press , and then select Settings > Basic > Preferences > Language. -
Page 58: Changing The Screen Contrast
® ® User Guide for the Polycom SoundStation IP 5000 Phone Changing the Time and Date Order You can change the order of the time and date on the idle screen. For example, you can display the date before the time, or the time before the date. -
Page 59: Updating The Backlight
® ® User Guide for the Polycom SoundStation IP 5000 Phone Updating the Backlight Your phone’s backlight has two components: • Backlight Intensity—The brightness of the screen during phone activity and inactivity. Backlight intensity has three settings: — Backlight On—The brightness of the screen when there is phone activity. -
Page 60: Troubleshooting
® ® User Guide for the Polycom SoundStation IP 5000 Phone To change the backlight timeout: 1. Press , and then select Settings > Basic > Backlight Timeout. 2. From the Backlight Timeout screen, select a timeout period. The default timeout is 40 seconds. -
Page 61: Power And Startup
® ® User Guide for the Polycom SoundStation IP 5000 Phone Power and Startup Symptom Problem Corrective Action The display shows Network Link The network cable isn’t properly Try the following: connected. is Down. Check the cable termination at the •... -
Page 62: Access To Screens And Systems
® ® User Guide for the Polycom SoundStation IP 5000 Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you The phone isn’t in an active Try the following: press a feature key. state. -
Page 63: Displays
® ® User Guide for the Polycom SoundStation IP 5000 Phone Displays Symptom Problem Corrective Action There is no display. Power isn’t correctly applied to Verify that power is correctly applied to the the phone. phone: The display is incorrect. -
Page 64: Testing Phone Hardware
® ® User Guide for the Polycom SoundStation IP 5000 Phone Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, keypad mappings, display, and LEDs. -
Page 65: Safety Notices
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices. - Page 66 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
- Page 67 This SoundStation IP 5000 phone is marked with the CE mark. This mark indicates compliance with EC Directives 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
- Page 68 Con la presente Polycom (UK) Ltd dichiara che questo SoundStation IP 5000 è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE. Hér með lýsir Polycom (UK) Ltd yfir því að SoundStation IP 5000 er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC Ar šo Polycom (UK) Ltd deklare, ka SoundStation IP 5000 atbilst Direktivas 1999/5/EK butiskajam prasibam un...
- Page 69 -5454. Expiry 26 September 2014. New Zealand Telepermit Polycom SoundStation IP 5000 Handsfree VoIP Conference System (PTC 220/10/039). PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network.
- Page 70 ® ® User Guide for the Polycom SoundStation IP 5000 Phone Safety Notices - 6...
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Page 71: End-User License Agreement For Polycom ® Software
Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”). - Page 72 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
- Page 73 Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
- Page 74 10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom for any reason, please contact the Polycom office serving your country.