Page 1: User Guide
® Phaser 5550 printer User Guide Guide d’utilisation Guida dell'utente Benutzerhandbuch Guía del usuario Guia do Usuário Gebruikershandleiding Användarhandbok Betjeningsvejledning www.xerox.com/support...
Page 2 Copyright © 2008 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.
Page 3: Table Of Contents
Sample Pages ............2-9 Phaser® 5550 Printer...
Page 4 Xerox Support Centre ........
Page 5 Creating Custom Paper Types ..........4-49 Phaser® 5550 Printer...
Page 6 Xerox Usage Analysis Tool ........
Page 7 Repeating Defects ........... 6-68 Phaser® 5550 Printer...
Page 8 Preparing the Printer for Shipment ........7-5 Printer Specifications Regulatory Information Printer Recycling and Disposal Index Phaser® 5550 Printer Contents...
Page 9: User Safety
Symbols Marked on Product on page 1-9 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the information in this chapter will ensure the continued safe operation of your printer. Phaser® 5550 Printer...
Page 10: Electrical Safety
Except for user-installable options, there are no parts that you can maintain or service behind these covers. Note: Leave the printer on for optimum performance; it does not pose a safety hazard. Phaser® 5550 Printer Electrical Safety...
Page 11 Liquid is spilled into the printer. ■ ■ The printer is exposed to water. If any of these conditions occur: Turn off the printer immediately. Disconnect the power cord from the electrical outlet. Call an authorized service representative. Phaser® 5550 Printer Electrical Safety...
Page 12: Laser Safety
Class 1 Laser Product. The printer does not emit hazardous light because the beam is totally enclosed during all modes of customer operation and maintenance. Phaser® 5550 Printer...
Page 13: Maintenance Safety
Do not use aerosol cleaners. The use of supplies that are not approved may cause poor performance and could create a hazardous condition. ■ Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. Phaser® 5550 Printer...
Page 14: Operational Safety
64 cm (25.2 in.) on the left side of the printer with 2000-sheet feeder ■ 20 cm (8 in.) on the right side of the printer ■ 100 cm (39.4 in.) on the right side of the printer with the finisher/stacker Phaser® 5550 Printer Operational Safety...
Page 15: Operational Guidelines
Use the supplies specifically designed for your printer. The use of unsuitable materials may cause poor performance and a possible safety hazard. ■ Follow all warnings and instructions marked on, or supplied with, the printer, options and supplies. Phaser® 5550 Printer Operational Safety...
Page 16: Moving The Printer
Failure to repackage the printer properly for shipment can result in damage to the printer not covered by the warranty, service agreement, or Total Satisfaction Guarantee. ■ Damage to the printer caused by improper moving is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. Note: The Total Satisfaction Guarantee is available in the United States and Canada.
Page 17: Symbols Marked On Product
See the manual(s) for information. Hot surface on or in the printer. Use caution to avoid personal injury. Do not burn. It may take 40 minutes or more for the fuser to cool down depending on your printer model. Phaser® 5550 Printer...
Page 18: Printer Features
Printer Features This chapter includes: ■ Parts of the Printer on page 2-2 ■ Printer Configurations on page 2-4 Control Panel on page 2-7 ■ ■ Fonts on page 2-10 ■ More Information on page 2-12 Phaser® 5550 Printer...
Page 19: Parts Of The Printer
Ground Fault Interrupt (GFI) reset Power cord connection Finisher or Stacker power cord connection 2000-Sheet Feeder (Tray 6) connection Finisher or Stacker connection 1000-Sheet Feeder (Trays 4 and 5) connection 9 10 11 Duplex Unit connection 5550-119 Phaser® 5550 Printer Parts of the Printer...
Page 20: Internal Components
Internal Components Fuser Transfer Roller Drum Cartridge Toner Cartridge 5550-109 Phaser® 5550 Printer Parts of the Printer...
Page 21: Printer Configurations
Control Panel Features on page 2-7 Standard Features The Phaser 5550 printer embodies many features to meet your print needs: Great performance and superior print quality ■ True 1200 x 1200 dpi and 600 x 600 dpi at 50 pages per minute (ppm) (Letter and A4) 256 MB of RAM standard, expandable to 1 GB ■...
Page 22: Available Configurations
Available Configurations The Phaser 5550 printer is available in four configurations. Features PostScript and PCL Fonts 1000-Sheet Feeder 2000-Sheet Feeder 3500-Sheet Stacker 3500-Sheet Finisher Automatic 2-Sided Printing (Duplex) Maximum Resolutions (dpi) Secure, Proof, Personal, Personal Saved, Saved Print Jobs, and Print...
Page 23: Options And Upgrades
Options and Upgrades Printer options and an upgrade are available for the Phaser 5550 printer. Options ■ 256 MB and 512 MB memory cards for two RAM slots ■ 1000-Sheet Feeder ■ 2000-Sheet Feeder ■ 3500-Sheet Stacker ■ 3500-Sheet Finisher (with stapler and hole puncher) ■...
Page 24: Control Panel
Prompts you to load paper (if enabled; Tray 1 MPT enabled by default), replace supplies, and clear jams. ■ Enables you to access tools and information pages to help resolve problems. ■ Enables you to change printer and network settings. Printing Ready to Print Phaser® 5550 Printer Control Panel , printer...
Page 25: Control Panel Layout
Down Arrow button Scrolls downward through the menus. OK button Accepts the setting selected. Help (?) button Displays a help message with information about the printer such as printer status, error messages, and maintenance information. Phaser® 5550 Printer Control Panel...
Page 26: Menu Map
Sample Pages Select the desired sample page, and then press the OK button to print. , and then press the OK button. , and then press the OK button. , and then press the OK button. Phaser® 5550 Printer Control Panel...
Page 27: Fonts
If you turn off the printer, the fonts you download to memory are deleted. You must download them again when you turn on the printer. Fonts downloaded to the hard drive are not deleted when you turn off the printer. Phaser® 5550 Printer 2-10 Fonts...
Page 28: Printing Font Samples
Select the Emulations folder on the left navigation panel. Select Font Files. Select either PostScript or PCL. Print the list of fonts from your browser. , and then press the OK button to PostScript Font List Phaser® 5550 Printer 2-11 Fonts...
Page 29: More Information
* Also available on the Support website. Source Packaged with printer Packaged with printer Packaged with printer (Software and Documentation CD-ROM) www.xerox.com/office/5550support www.xerox.com/office/5550support www.xerox.com/office/5550drivers www.xerox.com/office/5550support www.phaserSMART.com www.xerox.com/office/5550support Control panel Help (?) button Control panel menu Phaser® 5550 Printer 2-12 More Information...
Page 30: Xerox Support Centre
Xerox Support Centre The Xerox Support Centre is a utility that is installed during printer driver installation. It is available for printers with Windows 2000 and later or Mac OS X, version 10.3 and higher. The Xerox Support Centre appears on the desktop for Windows printers or is placed in the Mac OS X dock.
Page 31: Network Basics
This chapter provides basic information about setting up and connecting to your printer. Note: For information about setting up and connecting to your printer on an IPv6 network, IPv6 on page 3-26. on page 3-2 on page 3-3 on page 3-5 on page 3-10 on page 3-20 Phaser® 5550 Printer...
Page 32: Overview Of Network Setup And Configuration
Macintosh systems: Manually set the printer’s TCP/IP address on the control panel. Print a Configuration page to verify the new settings. Note: If the Software and Documentation CD-ROM is not available, you can download the latest driver from www.xerox.com/office/5550drivers. Overview of Network Setup and Configuration Phaser® 5550 Printer...
Page 33: Choosing A Connection Method
Connect to any port on the hub except the uplink port. See also: Configuring the Network Address Available Printer Drivers on page 3-12 Choosing a Connection Method on page 3-3 on page 3-5 Phaser® 5550 Printer...
Page 34: Connecting Via Usb
Off, and then turn them On. Install the printer driver from the Software and Documentation CD-ROM, and select the appropriate LPT Parallel port. See also: Available Printer Drivers on page 3-12 Choosing a Connection Method Phaser® 5550 Printer...
Page 35: Configuring The Network Address
Software and Documentation CD-ROM to detect or assign an IP address to your printer. For further instructions, insert the Software and Documentation CD-ROM into your computer’s CD-ROM drive. After the Xerox Installer launches, follow the prompts for installation.
Page 36: Dynamic Methods Of Setting The Printer's Ip Address
DHCP or auto IP address listed. Check that the Network Mask and Router/Gateway address are correct for your network. Click the Save Changes button. Configuring the Network Address , and then press the Printer Identification , and then press the OK button. Phaser® 5550 Printer...
Page 37 Click the DNS/WINS button. To enable DDNS, set the following: ■ Dynamic DNS Registration - Set to Enabled. ■ Hostname - Use the default name provided by Xerox or enter another name. ■ Primary WINS Server (optional) ■ Secondary WINS Server (optional) Click Save Changes when you are finished entering the settings.
Page 38: Manually Setting The Printer's Ip Address
If you are unsure, leave this blank; the printer chooses an appropriate mask. Router address is required to communicate with the host device from anywhere other than the local network segment. , and then press the OK button. Phaser® 5550 Printer...
Page 39 Select the Protocols folder on the left navigation panel. Select TCP/IP. Enter or modify the settings, and then click Save Changes at the bottom of the page. See also: System Administrator Guide at Configuring the Network Address www.xerox.com/office/5550support Phaser® 5550 Printer...
Page 40: Printer Management Software
CentreWare Internet Services (IS) CentreWare IS provides a simple interface to the embedded web server in any networked Xerox printer that enables you to manage, configure, and monitor networked printers from your desktop. CentreWare IS gives administrators easy access to printer status, configuration, and diagnostic functions.
Page 41: Centreware Web
Discover printers on local and remote subnets. Automatically discover printers as scheduled. ■ ■ Generate reports. ■ Connect to printer web servers for additional printer-specific features, including help. For more information, go to www.xerox.com/office/5550drivers. Printer Management Software Phaser® 5550 Printer 3-11...
Page 42: Available Printer Drivers
Available Printer Drivers To access special printing options, use a Xerox printer driver. Xerox provides drivers for a variety of page description languages and operating systems. The following printer drivers are available: Printer Driver Windows PostScript Driver PCL6 PCL5e Xerox Walk-Up Printing Driver (Windows and Macintosh) Mac OS X (version 10.3 and...
Page 43: Windows 2000 Or Later
TCP/IP protocol enabled. Note: The CentreWare methods are not discussed in this section. See Drivers on page 3-12 (CentreWare IS). on page 3-13 on page 3-13 on page 3-17 on page 3-18 Phaser® 5550 Printer 3-13 Windows 2000 or Later Available Printer...
Page 44 Click Finish in the Confirmation window if the data is correct. ■ Click the Back button to correct the data if it is incorrect, and then click Finish in the Confirmation window. Phaser® 5550 Printer 3-14 Windows 2000 or Later...
Page 45 ■ Click Yes if the test page printed successfully. ■ Click No if the test page did not print or printed incorrectly. See also: Windows 2000 or Later Troubleshooting on page 3-18 Phaser® 5550 Printer 3-15 Windows 2000 or Later...
Page 46 Select one of these options: ■ If the printer is not shared, click Next. ■ If the printer is shared, enter a Share Name, check the Share box, and then click Next. Click Next. Phaser® 5550 Printer 3-16 Windows 2000 or Later...
Page 47: Windows 64-Bit Server To 32-Bit Client Installation
Choose your Printer, and then click Next. Select Intel Box for Windows XP, and then click Next. Click Finish. In the My Network Places dialog box, double-click the 64-bit system, and then select Yes. Phaser® 5550 Printer 3-17 Windows 2000 or Later...
Page 48: Windows 2000 Or Later Troubleshooting
Configuration page. You may need to click the Configure Port button to see the IP address. If necessary, re-select the TCP/IP number used for the printer. Phaser® 5550 Printer 3-18 Windows 2000 or Later...
Page 49 Click Print Test Page. If the printer does not print, select PhaserSMART Technical Support on the Troubleshooting tab of your Windows printer driver to access PhaserSMART Technical Support. See also: Online Support Assistant at www.xerox.com/office/5550support Phaser® 5550 Printer 3-19 Windows 2000 or Later...
Page 50: Macintosh Os X, Version 10.3 And Higher
Confirm that the first drop-down menu is set to Bonjour (Rendezvous). Select the printer in the window. Select Xerox from the list of manufacturers in the lower drop-down menu. Select the appropriate printer model from the list of available devices.
Page 51: Macintosh Os X, Version 10.4
Enter the printer’s IP address in the Printer Address field. Verify that the Queue Name field is blank. Select Xerox from the Printer Model pull-down menu, and then select the corresponding PPD file. Click the Add button. The printer is added to the list.
Page 52 Select Xerox from the list of manufacturers in the lower drop-down menu. Select the appropriate printer from the list of available printers. Click the Add button. USB Connection To install the printer driver from the Software and Documentation CD-ROM: Insert the CD-ROM into the CD-ROM drive.
Page 53: Macintosh Troubleshooting (Mac Os X, Version 10.3 And Higher)
Launch your web browser. Enter the printer’s IP address in the browser’s Address field. Select Support. Click the PhaserSMART Diagnostic Tool link to access PhaserSMART. See also: Online Support Assistant at www.xerox.com/office/5550support Macintosh OS X, Version 10.3 and Higher Phaser® 5550 Printer 3-23...
Page 54: Unix (Linux)
On the control panel, select one of these IP address options: ■ Allow the printer to set up a DHCP address. ■ Enter the IP address manually. Print the Configuration page and keep it for reference. Phaser® 5550 Printer 3-24 UNIX (Linux)
Page 55 Select Unix from the Operating System drop-down menu, and then click Go. Click the PPD Files using CUPS Printing Services link. Click the Start button to begin downloading. In your browser, click the README link, and then follow the installation instructions. Phaser® 5550 Printer 3-25 UNIX (Linux)
Page 56: Ipv6
Click the TCP/IP (v6) button. Select the TCP/IP v6 Enabled check box to enable TCP/IP v6. Click the Save Changes button at the bottom of the page. on page 3-28 on page 3-30 Resetting the TCP/IP Configuration Phaser® 5550 Printer 3-26 IPv6...
Page 57: Setting The Interface Id
Do one of the following: ■ Select User Interface ID from MAC address. ■ Select Use this Interface ID. Click the Save Changes button at the bottom of the page. , and then press the OK button. Phaser® 5550 Printer 3-27 IPv6...
Page 58: Automatic Address Assignment
Click Properties. Select the Protocols folder on the left navigation panel, and then click TCP/IP. Click the TCP/IP (v6) button. Select/deselect Use router supplied prefixes. Click the Save Changes button at the bottom of the page. Phaser® 5550 Printer 3-28 IPv6...
Page 59: Dhcpv6
Click Properties. Select the Protocols folder on the left navigation panel, and then click TCP/IP. Click the TCP/IP (v6) button. Select/deselect the DHCPv6 options. Click the Save Changes button at the bottom of the page. Phaser® 5550 Printer 3-29 IPv6...
Page 60: Manual Address Assignment
Select the Protocols folder on the left navigation panel, and then click TCP/IP. Click the TCP/IP (v6) button. In the Manual Address Assignment field, select Use this address, and then type the address. Click the Save Changes button at the bottom of the page. Phaser® 5550 Printer 3-30 IPv6...
Page 61: Address Precedence
Select the Protocols folder on the left navigation panel, and then click TCP/IP. Click the TCP/IP (v6) button. In the Address Precedence field, select the desired option. Click the Save Changes button at the bottom of the page. Phaser® 5550 Printer 3-31 IPv6...
Page 62: Printing Basics
Printing on Custom Size Paper ■ Creating Custom Paper Types ■ Using the Stapler on page 4-50 ■ Using the Hole Puncher on page 4-54 ■ Advanced Options on page 4-56 on page 4-33 on page 4-45 on page 4-49 Phaser® 5550 Printer...
Page 63: Supported Paper And Media
Your printer is designed to be used with a variety of paper types. Follow the guidelines in this section to ensure the best print quality and to avoid jams. For best results, use Xerox printing media specified for your Phaser 5550 printer. They are guaranteed to produce excellent results with your printer.
Page 64: Paper That May Damage Your Printer
■ Envelopes with windows, metal clasps, adhesives with release strips, or side seams Caution: Use only Xerox transparency film. Other types of transparency film can melt and damage the printer. Note: Using paper free of contaminants helps guarantee longer component life and better print quality.
Page 65: Supported Paper Sizes And Weights
182 x 257 mm 257 x 364 mm 3.5 x 5.5 in. 4.0 x 6.0 in. 3.87 x 7.5 in. 4.12 x 9.5 in. 176 x 250 mm 162 x 229 mm 229 x 324 mm 110 x 220 mm Phaser® 5550 Printer...
Page 66 182 x 257 mm 257 x 364 mm 229 x 324 mm Trays 6 60 – 215 g/m (16 – 57 lb. Bond) 7.25 x 10.5 in. 8.5 x 11 in. 210 x 297 mm 182 x 257 mm Phaser® 5550 Printer...
Page 67 Short edge: 98 – 162 mm (3.87 – 6.38 in.) 105 x 148 mm Long edge: 148 – 241 mm (5.82 – 9.50 in.) 4.12 x 9.5 in. 3.87 x 7.5 in. 110 x 220 mm 162 x 229 mm Phaser® 5550 Printer...
Page 68: Tray Setup
■ Push the tray completely to the back of printer. ■ Set the paper size and type if prompted by the control panel. For the Online Support Assistant, go to www.xerox.com/office/5550support. Tray 1 (MPT) 5550-100 Tray 1 (MPT) Long-Edge Feed...
Page 69 Supported Paper and Media Tray 6 and Envelope Tray 5550-103 5550-204 Tray 6 Long-Edge Feed Envelope Tray Phaser® 5550 Printer...
Page 70: Loading Paper
If you fail to do this, print-quality problems or jams can occur, and the fuser can be damaged. on page 4-9 on page 4-13 on page 4-17 on page 4-20 on page 4-24 on page 4-27 Phaser® 5550 Printer Loading Paper 5550-123...
Page 71 Lower Tray 1 (MPT). Adjust the paper guides to the size of the paper. 5550-262 5550-125 Phaser® 5550 Printer 4-10 Loading Paper...
Page 72 Recommended for Letter, A4, B5 JIS, large US Postcard, envelopes, and many custom sizes of paper. ■ Do not load paper above the fill line. ■ Place the side to be printed facedown. 5550-251 5550-100 Phaser® 5550 Printer 4-11 Loading Paper...
Page 73 Place Letter, Legal, Statement, Tabloid, A3, A4, A5, US Folio, B4 JIS, B5 JIS, B6 JIS, and small US Postcard paper short-edge feed in Tray 1 (MPT). ■ Place the side to be printed facedown. Phaser® 5550 Printer 5550-126 5550-101 4-12...
Page 74: Loading Paper In Trays 2-5 For Single-Sided Printing
If you fail to do this, print-quality problems can occur and the fuser can be damaged. 5550-138 Phaser® 5550 Printer 4-13 Loading Paper 5550-123...
Page 75 Pull out the tray. Fan the paper to release sheets that may stick together. 5550-156 5550-251 Phaser® 5550 Printer 4-14 Loading Paper...
Page 76 Place the side to be printed faceup. Place pre-punched paper with the holes toward the right side of the tray. ■ ■ Place letterhead (or the top of the page) toward the front of the tray. 5550-129 5550-130 Phaser® 5550 Printer 4-15 Loading Paper...
Page 77 Adjust the paper guides according to the paper size and feed direction (long-edge feed or short-edge feed). Labels inside the paper tray provide additional information for loading paper according to size and feed direction. 5550-254 5550-132 Phaser® 5550 Printer 4-16 Loading Paper...
Page 78: Loading Paper In Tray 6 For Single-Sided Printing
Loading Paper in Tray 6 for Single-Sided Printing Use Tray 6 as a high capacity feeder for Letter, A4, Executive, and B5 JIS paper. Paper can only be loaded long-edge feed in Tray 6. Pull out the tray. 5550-032 5550-112 Phaser® 5550 Printer 4-17 Loading Paper...
Page 79 Loading Paper If loading paper with a different width or length, adjust the width and length guides. 5550-241 8.5" 5550-240 Phaser® 5550 Printer 4-18...
Page 80 Place pre-punched paper with the holes toward the left side of the tray. ■ Place letterhead (or the top of the page) toward the front of the tray. X E R O X Push the tray completely into the printer. 5550-251 5550-255 5550-115 Phaser® 5550 Printer 4-19 Loading Paper...
Page 81: Loading Paper In Tray 1 (Mpt) For 2-Sided Printing
If you fail to do this, print-quality problems or jams can occur, and the fuser can be damaged. Lower Tray 1 (MPT). 5550-262 Phaser® 5550 Printer 4-20 Loading Paper 5550-123...
Page 82 Adjust the paper guides to the size of the paper. Fan the paper to release sheets that may stick together. 5550-125 5550-251 Phaser® 5550 Printer 4-21 Loading Paper...
Page 83 Place the side to be printed first (page 1) faceup. ■ Place pre-punched paper with the holes entering the printer first. Place the letterhead (or top of the page) toward the front of the printer. ■ 5550-100 5550-139 Phaser® 5550 Printer 4-22 Loading Paper...
Page 84 Select the paper type, and then press the OK button. Select the paper size, and then press the OK button to save your selection. In the printer driver, select either the paper type or Tray 1 (MPT) as the paper source. 5550-140 Phaser® 5550 Printer 4-23 Loading Paper...
Page 85: Loading Paper In Trays 2-5 For 2-Sided Printing
If you fail to do this, print-quality problems can occur and the fuser can be damaged. Pull out the tray. Fan the paper to release sheets that may stick together. 5550-156 5550-251 Phaser® 5550 Printer 4-24 Loading Paper 5550-123...
Page 86 Place the side to be printed first (page 1) facedown. Place pre-punched paper with the holes toward the left side of the tray. ■ ■ Place letterhead (or the top of the page) toward the front of the tray. 5550-129 5550-134 Phaser® 5550 Printer 4-25 Loading Paper...
Page 87 Adjust the paper guides according to the paper size and feed direction (long-edge feed or short-edge feed). Labels inside the paper tray provide additional information for loading paper according to size and feed direction. 5550-135 5550-132 Phaser® 5550 Printer 4-26 Loading Paper...
Page 88: Loading Paper In Tray 6 For 2-Sided Printing
Use Tray 6 as a high capacity feeder for 2-sided printing of Letter, A4, Executive, and B5 JIS paper. Paper can only be loaded long-edge feed in Tray 6. Pull out the tray. 5550-032 5550-112 Phaser® 5550 Printer 4-27 Loading Paper...
Page 89 Loading Paper If loading paper with a different width or length, adjust the width and length guides. 5550-241 8.5" 5550-240 Phaser® 5550 Printer 4-28...
Page 90 Place pre-punched paper with the holes toward the right side of the tray. ■ Place letterhead (or the top of the page) toward the front of the tray. X E R O X Push the tray completely into the printer. 5550-251 5550-255 5550-115 Phaser® 5550 Printer 4-29 Loading Paper...
Page 91 OK button. Change setup Select the paper type, and then press the OK button to save your selection. In the printer driver, select either the paper type or Tray 6 as the paper source. Phaser® 5550 Printer 4-30 Loading Paper...
Page 92: Selecting Printing Options
■ Windows XP: Click Start, and then select Printers and Faxes. In the Printers folder, right-click the icon for your printer. Selecting Printing Options on page 4-31 on page 4-31 on page 4-32 on page 4-32 Phaser® 5550 Printer 4-31...
Page 93: Selecting Options For An Individual Job (Windows)
With the desired document or graphic open in your application, access the Print dialog box. Select the Phaser 5550 printer and click its Properties button to open the printer driver. Make selections from the driver tabs. Note: For more information about Windows printer driver options, click the Help button on the printer driver to view the online help.
Page 94: Printing On Both Sides Of The Paper
Bind on Top Edge Flip on Long Edge Flip on Short Edge Printing on Both Sides of the Paper (16–43 lb. Bond). Landscape Bind on Side Edge Flip on Short Edge Phaser® 5550 Printer 4-33 Bind on Top Edge Flip on Long Edge...
Page 95: Selecting 2-Sided Printing
Loading Paper in Tray 1 (MPT) for 2-Sided Printing Loading Paper in Trays 2-5 for 2-Sided Printing Loading Paper in Tray 6 for 2-Sided Printing Printing on Both Sides of the Paper on page 4-20 on page 4-24 on page 4-27 Phaser® 5550 Printer 4-34...
Page 96 ■ Printing Transparencies from Trays 2-5 Transparencies can be printed from any tray. They should be printed on one side only. To order Xerox supplies, contact your local reseller or go to www.xerox.com/office/5550supplies. Guidelines for Transparencies ■ Remove all paper before loading transparencies in the tray.
Page 97 In the printer driver, select either Transparency as the paper type or the tray you loaded as the paper source. Printing Transparencies from Trays 2-5 Fan the transparencies to release sheets that may stick together. Printing on Specialty Media 5550-142 Tray 6 Long-Edge Feed 5550-170 Phaser® 5550 Printer 4-36 5550-118...
Page 98: Printing On Specialty Media
Select the paper size, and then press the OK button to save your selection. In the printer driver, select either Transparency as the paper type or the tray you loaded as the paper source. Printing on Specialty Media 5550-143 Phaser® 5550 Printer 4-37...
Page 99: Printing Envelopes
Caution: Never use envelopes with windows or metal clasps; they can damage the printer. Printing on Specialty Media on page 4-39 on page 4-40 on page 4-2. Phaser® 5550 Printer 4-38...
Page 100 Select the paper size, and then press the OK button to save your selection. In the printer driver, select Envelope as the paper type or Tray 1 (MPT) as the paper source. Printing on Specialty Media Long-Edge Feed – All Other Sizes Phaser® 5550 Printer 4-39 5550-145...
Page 101 Custom Size Paper on page 4-45. In the printer driver, select Envelope as the paper type or Tray 2 as the paper source. Printing on Specialty Media 5550-203 , and for A6 and Large US Envelope Phaser® 5550 Printer 4-40 Printing on...
Page 102: Printing Postcards
Guidelines for Postcards on page 4-41 ■ Printing Postcards on page 4-41 To order Xerox supplies, contact your local reseller or go to 5550supplies. Guidelines for Postcards Postcards can be printed from Tray 1 (MPT) or the optional Envelope Tray. ■...
Page 103 Select the paper size, and then press the OK button to save your selection. In the printer driver, select Card Stock as the paper type, or Tray 1 (MPT) or Tray 2 as the paper source. Printing on Specialty Media 5550-257 5550-278 Phaser® 5550 Printer 4-42...
Page 104: Printing Labels
■ Guidelines for Labels on page 4-43 ■ Printing Labels on page 4-43 To order Xerox supplies, contact your local reseller or go to 5550supplies. Guidelines for Labels ■ Do not use vinyl labels. ■ Do not use any labels on a sheet where items are missing; it may damage printer components.
Page 105 Select the paper size, and then press the OK button to save your selection. In the printer driver, select either Labels or the tray you loaded as the paper source. Printing on Specialty Media 5550-260 5550-259 Phaser® 5550 Printer 4-44...
Page 106: Printing On Custom Size Paper
182 – 297 mm 182 – 297 mm (7.16 – 11.70 in.) (7.16 – 11.70 in.) 182 – 432 mm 210 – 432 mm (7.16 – 17.0 in.) (8.27 – 17.0 in.) Supported Paper and Media Phaser® 5550 Printer 4-45...
Page 107: Printing Custom Size Paper
Loading the Paper Trays Insert custom size paper in Tray 1 (MPT) or Trays 2-5. Tray 1 (MPT) Long-Edge Feed Trays 2-5 Long-Edge Feed Printing on Custom Size Paper 5550-151 Short-Edge Feed 5550-149 Short-Edge Feed Phaser® 5550 Printer 4-46 5550-150 5550-148...
Page 108 Adjust the paper guides to the size of the. Labels inside the paper tray provide additional information for loading paper according to size and orientation. Tray 1 (MPT) Push the tray completely into the printer. Printing on Custom Size Paper 5550-125 Trays 2-5 5550-065 Phaser® 5550 Printer 4-47 5550-136...
Page 109 (or Auto Select for a size that is auto sensed). Printing on Custom Size Paper New Custom Size , select the custom width and height: , use the Up Arrow and Paper Orientation Phaser® 5550 Printer 4-48 , and then...
Page 110: Creating Custom Paper Types
Enter or modify the settings, and then click Save Changes at the bottom of the page. Note: For more information about creating custom paper types, click the Help button on the Properties tab to view the online help. Creating Custom Paper Types Phaser® 5550 Printer 4-49...
Page 111: Using The Stapler
Using the Stapler Stapling Options Several stapling options are available in the Phaser 5550 printer driver: ■ No Stapling: This is the default option. When selected, prints are not stapled. ■ 1 Staple: Inserts one staple in each set of copies.
Page 112: Adding Staples
Adding Staples Open Door G. Note: See the instructions on the inside of Door G. Slide the stapler toward you, and then to the right. 5550-186 5550-243 Phaser® 5550 Printer 4-51 Using the Stapler...
Page 113 Remove the staple unit by lifting it up and out. If present, remove the depleted staple cartridge. Inset a new staple cartridge. Insert the staple unit in the finisher. 5550-244 5550-245 Phaser® 5550 Printer 4-52 Using the Stapler...
Page 114 Using the Stapler Close Door G. 5550-018 Phaser® 5550 Printer 4-53...
Page 115: Using The Hole Puncher
Select the desired number of holes in the Punch Holes drop-down menu. Click the Save Changes button. , and then press the OK button. , and then press the OK button. Punch Holes Phaser® 5550 Printer 4-54 Using the Hole Puncher 2 Holes 4 Holes...
Page 116: Emptying The Punch Waste Box
Emptying the Punch Waste Box Open Door G. Remove the Punch Waste Box and empty the contents. Place the Punch Waste Box back into the finisher. Close Door G. Phaser® 5550 Printer 4-55 Using the Hole Puncher 5550-097 5550-099...
Page 117: Advanced Options
In the Print dialog box, select Printer Features from the drop-down and higher) list. Under Paper Feed Options, select Last Page Paper Source drop-down list, and then select the tray to use for the separator. on page 4-57 on page 4-59 Phaser® 5550 Printer 4-56 Advanced Options on page 4-65...
Page 118: Advanced Options
Click the button for the number of pages you want to appear on each side of the sheet. Mac OS X (version 10.3 In the Print dialog box, select Layout. and higher) Select the number of Pages per Sheet and Layout Direction. Phaser® 5550 Printer 4-57 Advanced Options...
Page 119: Printing Booklets
Draw Page Borders: Prints a border around each page. ■ Target Paper Size: Specifies the size of the paper for the booklet. Right to Left: Reverses the order of the pages in the booklet. ■ Gutter Phaser® 5550 Printer 4-58 Advanced Options...
Page 120: Printing Negative And Mirror Images
The Negative Output and Mirrored Output options are only available in the PostScript driver. To select negative or mirror images in a supported driver: Operating System Steps Windows 2000 or later Select the Advanced tab. PostScript Driver Select Yes for Mirrored Output or Negative Output. Phaser® 5550 Printer 4-59 Advanced Options...
Page 121: Scaling
If you select Manually Scale, enter a percentage in the percentage box. Mac OS X (version 10.3 Select File. and higher) Select Page Setup. Specify the percentage in the box for Scale. 100% Phaser® 5550 Printer 4-60 Advanced Options 200%...
Page 122: Printing Edge-To-Edge
Mac OS X (version 10.3 Submit your print job from your application. On the Printer and higher) drop-down list, select the Phaser 5550 printer. On the pane selection drop-down list, select Paper Feed Options. Set Edge-To-Edge Printing to On. Note: When Edge-To-Edge Printing is set to On, documents print to the edge of the page.
Page 123: Printing Watermarks
Watermark Editor dialog box. Select to print the watermark in the foreground or background or to blend it with the job. Select to print the watermark on all pages or only on the first page. Phaser® 5550 Printer 4-62 Advanced Options...
Page 124: Printing Cover
Last two pages Blank Pages Add one blank page at the end of the document. Add two blank pages at the end of the document. Add one blank page at the end of the document. Phaser® 5550 Printer 4-63 Advanced Options...
Page 125: Job Completion Notification
In the PrintingScout menu, select either Notify me when job has completed or failed or Notify me when job has completed. Mac OS X (version 10.3 Select the Troubleshooting pane. and higher) driver Check the Notify Me When My Job Completes box. Phaser® 5550 Printer 4-64 Advanced Options...
Page 126: Printing Or Deleting Secure, Personal, Proof, And Saved Print Jobs
Print With: Prints existing stored personal and/or shared saved jobs along with the current job. The current job is deleted after printing. on page 4-68 on page 4-68 on page 4-68 on page 4-69 Phaser® 5550 Printer 4-65 Advanced Options on page 4-66...
Page 127 ■ ranging from 0000 through 9999, in the Numeric Password field. For a proof print or saved print job, enter a document name (up to 20 ■ alpha characters) in the Document Name field. Phaser® 5550 Printer 4-66 Advanced Options...
Page 128 To change the order of the jobs to be printed, select a job to be moved in the list on the right, and then click the Move Up or Move Down button. Note: Print With jobs are not available for AppleTalk or USB connected printers. Phaser® 5550 Printer 4-67 Advanced Options...
Page 129 , and then press the OK button to print or delete the job. , and then press the OK button to print or delete all of , and then press the OK button. (for saved prints), or Print and Save Phaser® 5550 Printer 4-68 Advanced Options Delete...
Page 130 Select the desired job, and then press the OK button. Select Print and Save Delete on the control panel. Use the Back button to 0222 , and then press the OK button to print or delete the job. Phaser® 5550 Printer 4-69 Advanced Options...
Page 131: Managing Your Printer
Managing Your Printer This chapter includes: ■ Printer Settings on page 5-2 ■ Printer Security on page 5-9 Analyzing Printer Usage on page 5-12 ■ See also: Printer Management Software on page 3-10 Phaser® 5550 Printer...
Page 132: Printer Settings
Select a larger value if you want to extend the length of time before the printer goes into Power Saver mode. Press the OK button. on page 5-5 , and then press the OK button. Phaser® 5550 Printer Printer Settings...
Page 133: Selecting Output Options
Selecting Output Options The Phaser 5550 printer has one standard output tray and two optional ones: ■ Standard Output Tray: Sends prints to the Standard Output Tray on top of the printer. ■ Stacker Upper Tray: Sends prints to the Stacker Upper Tray on the right side of the printer.
Page 134: Accessing The Startup Page
To print the Startup Page: Select , and then press the OK button. Information Select , and then press the OK button. Information Pages Select , and then press the OK button to print. Startup Page Phaser® 5550 Printer Printer Settings...
Page 135: Accessing Load Paper Timeout
Click Save Changes at the bottom of the screen. , and then press the OK button. , or None , the printer does not wait for paper to be None Phaser® 5550 Printer Printer Settings minutes, hour or...
Page 136: Selecting Tray Settings
Tray 1 (MPT), Tray 2, and Tray 3 are standard features of the Phaser 5550 printer. Additional paper feeders can be purchased: ■...
Page 137 Note: The driver overrides the control panel settings and CentreWare IS for tray selection. , and then press the OK button. , and then press the OK button. , and then press the OK button. Phaser® 5550 Printer Printer Settings...
Page 138: Changing Printer Language
, and then press the OK button. Control Panel Setup Select , and then press the OK button. Language Select the desired language, and then press the OK button. , and then press the OK button. Phaser® 5550 Printer Printer Settings...
Page 139: Printer Security
Select the appropriate feature authorization settings for each user category in the Feature Authorization table. Click the Save Changes button at the bottom of the screen. on page 5-9 on page 5-10 on page 5-11 Phaser® 5550 Printer Printer Security...
Page 140: Selecting Printing Security Settings
View or save existing certificates ■ Install certificates ■ Create certificates or certificate signing requests (CSR) ■ Delete certificates For more information, click the Help button in CentreWare IS to go to the CentreWare IS Online Help. Phaser® 5550 Printer 5-10 Printer Security...
Page 141: Configuring 802.1X
On the left navigation panel select the Security folder, and then select Control Panel Lockout. Click the check box for each control panel menu item you want to lock. Click the Save Changes button at the bottom of the page. Phaser® 5550 Printer 5-11 Printer Security...
Page 142: Analyzing Printer Usage
■ MaiLinX Alerts on page 5-14 ■ Xerox Usage Analysis Tool on page 5-14 Job Accounting Job accounting is available through CentreWare IS and CentreWare Web. The printer stores information about print jobs in a log file. The log file is stored either in the printer’s RAM memory or on the hard drive if one is installed in the printer.
Page 143: Usage Profile Reports
Enter the desired email address in the Send to Specific Address field. Click the Send Usage Profile Report button. Note: To send usage profile reports using email, MaiLinX must be properly set up. See Printer Security on page 5-9. Analyzing Printer Usage Phaser® 5550 Printer 5-13...
Page 144: Mailinx Alerts
CentreWare IS to go to CentreWare IS Online Help. Xerox Usage Analysis Tool The Xerox Usage Analysis Tool is a Windows client/server application that enables system administrators to automatically track Xerox printer usage and obtain job accounting records. The tool supports large networks with many users and printers. Job accounting and printer usage data is stored in a database.
Page 145: Troubleshooting
Troubleshooting This section includes: ■ Automatic Diagnostic Tools on page 6-2 ■ Clearing Paper Jams on page 6-3 Print-Quality Problems on page 6-58 ■ ■ Control Panel Messages on page 6-69 ■ Additional Resources on page 6-71 Phaser® 5550 Printer...
Page 146: Automatic Diagnostic Tools
PhaserSMART Technical Support PrintingScout Alerts on page 6-2 ■ Xerox provides several automatic diagnostic tools to help you produce and maintain print quality. PhaserSMART Technical Support PhaserSMART Technical Support is an automated, Internet-based support system. Use your default web browser to send diagnostic information from your printer to our web site for analysis.
Page 147: Clearing Paper Jams
Jam at Tray 3 and Door B on page 6-45 ■ ■ Jam at Tray 4 or 5 and Door C ■ Jam at Tray 6 on page 6-55 on page 6-26 on page 6-27 on page 6-50 5550-070 Phaser® 5550 Printer Clearing Paper Jams 5550-208...
Page 148: Jam At A
Open Door A. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. 5550-001 5550-002 Phaser® 5550 Printer Clearing Paper Jams...
Page 149 Clearing Paper Jams Close Door A. 5550-003 Phaser® 5550 Printer...
Page 150: Jam At B
Jam at B Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. Open Door B. 5550-230 5550-004 Phaser® 5550 Printer Clearing Paper Jams...
Page 151 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. Close Door B. 5550-005 5550-006 Phaser® 5550 Printer Clearing Paper Jams...
Page 152: Jam At B And C
If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. Jam at B and C Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 5550-231 5550-230 Phaser® 5550 Printer Clearing Paper Jams...
Page 153 Open Door B. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-004 5550-005 Phaser® 5550 Printer Clearing Paper Jams...
Page 154 Close Door B. Open Door C. 5550-006 5550-007 Phaser® 5550 Printer 6-10 Clearing Paper Jams...
Page 155 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. Close Door C. 5550-008 5550-009 Phaser® 5550 Printer 6-11 Clearing Paper Jams...
Page 156: Jam At C
If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. Jam at C Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 5550-231 5550-230 Phaser® 5550 Printer 6-12 Clearing Paper Jams...
Page 157 Open Door C. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-007 5550-008 Phaser® 5550 Printer 6-13 Clearing Paper Jams...
Page 158 Close Door C. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5550-009 5550-231 Phaser® 5550 Printer 6-14 Clearing Paper Jams...
Page 159: Jam At D
Jam at D Follow these steps to clear the jam. Open Door D. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-027 5550-028 Phaser® 5550 Printer 6-15 Clearing Paper Jams...
Page 160: Jam At D And A
Close Door D. Jam at D and A Follow these steps to clear the jam. Open Door D. 5550-029 5550-027 Phaser® 5550 Printer 6-16 Clearing Paper Jams...
Page 161 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. Close Door D. 5550-028 5550-029 Phaser® 5550 Printer 6-17 Clearing Paper Jams...
Page 162 Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. 5550-001 5550-002 Phaser® 5550 Printer 6-18 Clearing Paper Jams...
Page 163: Jam At E
Close Door A. Jam at E Follow these steps to clear the jam. Warning: Use caution; some components inside Door A may be hot. Open Door A. 5550-003 5550-001 Phaser® 5550 Printer 6-19 Clearing Paper Jams...
Page 164 Open Door E. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-010 5550-011 Phaser® 5550 Printer 6-20 Clearing Paper Jams...
Page 165 Close Door E. Close Door A. 5550-012 5550-003 Phaser® 5550 Printer 6-21 Clearing Paper Jams...
Page 166: Jam At F
Jam at F Follow these steps to clear the jam. Open Door F. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-013 5550-014 Phaser® 5550 Printer 6-22 Clearing Paper Jams 5550-273...
Page 167: Jam At G
Follow these steps to clear the jam. On the control panel of the printer, press the i button to view information about the control panel message. If visible, pull the jammed paper out of the stacker upper tray. 5550-015 5550-205 Phaser® 5550 Printer 6-23 Clearing Paper Jams...
Page 168 If you opened handle 2a or handle 2b, rotate knob 2c counterclockwise as needed. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. Close the handles opened in Step 3. Close Door G. 5550-186 5550-018 Phaser® 5550 Printer 6-24 Clearing Paper Jams...
Page 169: Jam At H
Jam at H Follow these steps to clear the jam. Lift Door H. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-270 5550-202 Phaser® 5550 Printer 6-25 Clearing Paper Jams...
Page 170: Jam At The Stacker Upper Tray
Close Door H. Jam at the Stacker Upper Tray Follow these steps to clear the jam. Pull the jammed paper out of the stacker upper tray. Open Door G. 5550-271 5550-025 Phaser® 5550 Printer 6-26 Clearing Paper Jams...
Page 171: Paper Size Jam In Tray 1 (Mpt)
Verify that the width guides are pressed against the paper. If the paper size and type shown on the control panel match the size and type of the paper in the tray, press the OK button. 5550-018 5550-220 Phaser® 5550 Printer 6-27 Clearing Paper Jams...
Page 172 Use caution; some components inside Door A may by hot. , and then press the OK button. , or a listed paper size, and then press the OK button. , press the OK button, scroll to the height of the 5550-001 Phaser® 5550 Printer 6-28 Clearing Paper Jams Custom...
Page 173 Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confrim that all paper fragments are removed. Close Door A. 5550-002 5550-003 Phaser® 5550 Printer 6-29 Clearing Paper Jams...
Page 174: Paper Size Jam In Trays 2-5
Follow these steps to clear the paper size jam in Trays 2-5. Pull out the tray specified on the control panel. Verify that the length and width guides are pressed against the paper. 5550-030 5550-064 Phaser® 5550 Printer 6-30 Clearing Paper Jams 5550-063...
Page 175 Printer Setup , and then press the OK button. , or a listed paper size, and then press the OK button. , press the OK button, scroll to the height of the 5550-001 Phaser® 5550 Printer 6-31 Clearing Paper Jams Custom...
Page 176 Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. Close Door A. 5550-002 5550-003 Phaser® 5550 Printer 6-32 Clearing Paper Jams...
Page 177: Paper Size Jam In Tray 6
Pull out Tray 6. Verify that the length and width guides are set correctly. Note: The default setting is for 8.5 x 11 in. paper. You must change the guides for A4 paper. 8.5" 5550-239 Phaser® 5550 Printer 6-33 Clearing Paper Jams 5550-240...
Page 178 Auto Sensed Open Door A. Warning: Use caution; some components inside Door A may be hot. 5550-115 , and then press the OK button. Printer Setup , and then press the OK button. 5550-001 Phaser® 5550 Printer 6-34 Clearing Paper Jams...
Page 179 Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. Close Door A. 5550-002 5550-003 Phaser® 5550 Printer 6-35 Clearing Paper Jams...
Page 180: Jam At Tray 2, 3, 4, Or 5
Follow these steps to clear the jam. Pull the tray specified on the control panel completely out of the printer. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. 5550-210 5550-214 Phaser® 5550 Printer 6-36 Clearing Paper Jams...
Page 181 Remove crumpled paper from the tray. Verify that the paper is loaded correctly in the tray and that the guides are pressed against the paper. 5550-031 5550-063 Phaser® 5550 Printer 6-37 Clearing Paper Jams 5550-064...
Page 182: Jam At Tray 1 (Mpt)
Insert the tray and push it completely into the printer. Jam at Tray 1 (MPT) Follow these steps to clear the jam. Open Door A. 5550-216 5550-001 Phaser® 5550 Printer 6-38 Clearing Paper Jams...
Page 183 Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. Remove jammed or crumpled paper from Tray 1 (MPT), and then close the tray. 5550-002 5550-048 Phaser® 5550 Printer 6-39 Clearing Paper Jams...
Page 184 Close Door A. Verify that the paper is loaded correctly in the tray and that the guides are pressed against the paper. 5550-003 5550-220 Phaser® 5550 Printer 6-40 Clearing Paper Jams...
Page 185: Jam At Tray 2 And Door A
Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. 5550-001 5550-002 Phaser® 5550 Printer 6-41 Clearing Paper Jams...
Page 186 Close Door A. Pull Tray 2 completely out of the printer. 5550-003 5550-210 Phaser® 5550 Printer 6-42 Clearing Paper Jams...
Page 187 Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. Remove crumpled paper from the tray. 5550-214 5550-031 Phaser® 5550 Printer 6-43 Clearing Paper Jams...
Page 188 Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. Insert the tray and push it completely into the printer. 5550-063 5550-216 Phaser® 5550 Printer 6-44 Clearing Paper Jams 5550-064...
Page 189: Jam At Tray 3 And Door B
Jam at Tray 3 and Door B Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. Open Door B. 5550-230 5550-004 Phaser® 5550 Printer 6-45 Clearing Paper Jams...
Page 190 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. Close Door B. 5550-005 5550-006 Phaser® 5550 Printer 6-46 Clearing Paper Jams...
Page 191 If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. Pull Tray 3 completely out of the printer. 5550-231 Phaser® 5550 Printer 6-47 Clearing Paper Jams 5550-211...
Page 192 Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. Remove crumpled paper from the tray. 5550-215 5550-250 Phaser® 5550 Printer 6-48 Clearing Paper Jams...
Page 193 Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. Insert the tray and push it completely into the printer. 5550-063 Phaser® 5550 Printer 6-49 Clearing Paper Jams 5550-064...
Page 194: Jam At Tray 4 Or 5 And Door C
Jam at Tray 4 or 5 and Door C Follow these steps to clear the jam. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. Open Door C. 5550-230 5550-007 Phaser® 5550 Printer 6-50 Clearing Paper Jams...
Page 195 Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. Close Door C. 5550-008 5550-009 Phaser® 5550 Printer 6-51 Clearing Paper Jams...
Page 196 If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. Pull the tray specified on the control panel completely out of the printer. 5550-231 5550-212 Phaser® 5550 Printer 6-52 Clearing Paper Jams...
Page 197 Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. Remove crumpled paper from the tray. 5550-051 5550-250 Phaser® 5550 Printer 6-53 Clearing Paper Jams...
Page 198 Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. Insert the tray and push it completely into the printer. 5550-063 5550-216 Phaser® 5550 Printer 6-54 Clearing Paper Jams 5550-064...
Page 199: Jam At Tray 6
Jam at Tray 6 Follow these steps to clear the jam. If Tray 1 is open, remove the paper from the tray and close it. Slide the Tray 6 Feeder away from the printer. 5550-221 5550-230 Phaser® 5550 Printer 6-55 Clearing Paper Jams...
Page 200 Open Door J and lift the access handle. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-232 5550-235 Phaser® 5550 Printer 6-56 Clearing Paper Jams 5550-234...
Page 201 Close the jam access handle and close Door J. Slide the Tray 6 Feeder firmly against the printer. 5550-236 5550-231 Phaser® 5550 Printer 6-57 Clearing Paper Jams 5550-237...
Page 202: Print-Quality Problems
Your printer is designed to produce consistently high-quality prints. If you observe print-quality problems, use the information in this topic to diagnose the problem. For best results, use only Xerox Printing Media. For information on supported paper types and weights, see...
Page 203: Blank Prints
If the Configuration page is blank, replace the ■ drum cartridge then reprint the Configuration page. If the Configuration page still is blank, contact your Customer Support Center. Phaser® 5550 Printer 6-59 Print-Quality Problems...
Page 204: Black Prints
Print a Configuration page. If the Configuration page prints correctly, ■ check the interface cable between the computer and the printer, and the application software. If the connections appear normal, contact ■ your Customer Support Center. Phaser® 5550 Printer 6-60 Print-Quality Problems...
Page 205: Horizontal Line Deletions
The drum cartridge may be defective or at the end of its life. The transfer roller may be defective. Solutions Remove and re-install the drum cartridge. Replace the drum cartridge. Replace the transfer roller (in the maintenance kit). Phaser® 5550 Printer 6-61 Print-Quality Problems...
Page 206: Vertical Line Deletions
The drum cartridge may be defective or at the end of its life. The transfer roller may be defective. Solutions Replace the paper. Replace the drum cartridge. Replace the transfer roller (in the maintenance kit). Phaser® 5550 Printer 6-62 Print-Quality Problems...
Page 207: Horizontal Dark Streaks
Print several blank sheets of paper to remove the toner accumulations. Replace the fuser (in the maintenance kit). Solutions Print several blank sheets of paper to remove the toner accumulations. Replace the drum cartridge. Replace the fuser (in the maintenance kit). Phaser® 5550 Printer 6-63 Print-Quality Problems...
Page 208: Dark Spots Or Marks
The transfer roller may be defective. Solutions Print several blank sheets of paper to remove the toner accumulations. Replace the drum cartridge. Replace the fuser (in the maintenance kit). Replace the transfer roller (in the maintenance kit). Phaser® 5550 Printer 6-64 Print-Quality Problems...
Page 209: Unfused Or Partially Fused Image
5° and 32° C (41° and 89° F) and the relative humidity between 15% and 85%. Move the printer to a suitable area, away from air conditioning vents, open loading docks, etc. Replace the fuser (in the maintenance kit). Phaser® 5550 Printer 6-65 Print-Quality Problems Paper Fuser...
Page 210: Wrinkled Prints
Verify that the paper is correctly loaded in the appropriate tray. Replace the paper. Replace the paper. Replace the fuser (contained in the maintenance kit). Solutions Replace the paper. Replace the paper. Replace the drum cartridge. Phaser® 5550 Printer 6-66 Print-Quality Problems...
Page 211: Random Or Spot Deletions
The paper may be in poor condition. The paper may be damp. The drum cartridge may be defective or at the end of its life. Solutions Replace the paper. Replace the paper. Replace the drum cartridge. Phaser® 5550 Printer 6-67 Print-Quality Problems...
Page 212: Repeating Defects
Remove and repackage the new drum cartridge. Reinstall the original drum cartridge. Replace the maintenance kit (fuser and transfer roller). If the problem continues, contact your Customer Support Center. To order Xerox supplies, contact your local reseller or go to 5550supplies. Supply to Replace drum cartridge...
Page 213: Control Panel Messages
The printer is receiving data; wait until Print Printing is displayed. A print job is printing; wait until is displayed. The printer is warming up. Print jobs can be processed but not printed. Phaser® 5550 Printer 6-69 Ready Ready to Ready to Print...
Page 214: Errors And Warnings
Hardware or software failures that may require service support are presented as fatal errors. When the printer’s control panel displays a fatal error message, the LED blinks red. A fatal error message replaces the status lines. For more information on jams, see Clearing Paper Jams on page 6-3. Phaser® 5550 Printer 6-70...
Page 215: Additional Resources
Additional Resources Xerox provides many resources to help you learn more about your Phaser 5550 printer. Use these web sites to obtain information about your printer: Resource PhaserSMART Technical Support automatically diagnoses problems on your networked printer and proposes solutions:...
Page 216: Maintenance
Maintenance This chapter includes: ■ Cleaning the Printer on page 7-2 ■ Supplies on page 7-3 ■ Moving and Repacking the Printer on page 7-4 Phaser® 5550 Printer...
Page 217: Cleaning The Printer
Never touch a labeled area found on or near the heat roller in the fuser. You can get burned. If a sheet of paper is wrapped around the heat roller, do not try to remove it by yourself to avoid injuries or burns. Switch off the printer immediately. Go to the Xerox Support website, www.xerox.com/office/5550support.
Page 218: Supplies
Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada.
Page 219: Moving And Repacking The Printer
Guarantee. ■ Damage to the printer caused by improper moving is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. Note: The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details.
Page 220: Preparing The Printer For Shipment
Moving and Repacking the Printer Preparing the Printer for Shipment Repack the printer using the original packing material and boxes or a Xerox repackaging kit. Additional instructions for repacking the printer are provided in the repackaging kit. If you do not have all the original packaging, or are unable to repackage the printer, contact your local Xerox service representative.
Page 221: Printer Specifications
Height: 280 mm (11 in.) ■ ■ Weight: 23 kg (50.7 lb.) Optional 2000-Sheet Feeder ■ Width: 385.5 mm (15.2 in.) ■ Depth: 600 mm (23.6 in.) ■ Height: 363 mm (14.3 in.) ■ Weight: 28 kg (62 lb.) Phaser® 5550 Printer...
Page 222 ENERGY STAR qualified printer (Phaser 5550DN and Phaser 5550DT configurations) Default time to Power Saver: 60 minutes Performance Specifications Resolution 600 x 600 dpi ■ ■ True 1200 x 1200 dpi Print Speed ■ Up to 50 pages per minute (ppm) Phaser® 5550 Printer...
Page 223 Upgradable to a maximum of 1 GB Page Description Languages (PDL) ■ ■ PCLXL ■ Adobe PostScript 3 ■ Fonts PostScript ■ ■ Interfaces ■ IEEE 1284 parallel ■ Ethernet 10BaseT and 100BaseTx (only for N, DN, and DT configurations) ■ Phaser® 5550 Printer...
Page 224: Regulatory Information
Consult your reseller or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Xerox could void the user's authority to operate the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.
Page 225 This printer, if used properly in accordance with the user's instructions, is neither dangerous for the consumer nor for the environment. To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this printer can be obtained from Xerox. Phaser® 5550 Printer...
Page 226 Disposal All Countries If you are managing the disposal of your Xerox product, please note that the product may contain lead, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.
Page 227 In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life takeback information. North America Xerox operates an equipment takeback and reuse/recycle program.
Page 228 3-10 troubleshooting print-quality problems, 3-10 usage profile reports, 5-13 viewing list of networked printers, 3-10 CentreWare Web, 3-11 certificates managing, 5-10 change load paper timeout, 5-5 using CentreWare IS, 5-5 Phaser® 5550 Printer Index-1...
Page 229 3-7 driver other methods installation Windows 2000 or later, 3-13 quick CD-ROM installation Windows 2000 or later, 3-13 select paper orientation, 4-33 selecting, creating, editing watermarks, 4-62 verifying installation Windows 2000 or later, 3-18 Phaser® 5550 Printer Index-2 Index...
Page 230 3-12 description, 3-12 Macintosh OS X version 10.4, 3-21 selecting 2-sided printing, 4-34 Windows 2000 or later, 3-13 Xerox Support Centre, 2-13 duplex unit printer option, 2-6 Dynamic Domain Name Service (DDNS), 3-7 dynamically setting the printer’s IP...
Page 231 5-11 low-energy consumption mode, 5-2 Macintosh PostScript driver settings, 4-32 selecting printing options for an individual job, 4-32 Xerox Support Centre, 2-13 Macintosh networking troubleshooting, 3-23 Mac OS X, version 10.3 and higher, 3-23 Macintosh OS X version 10.3...
Page 232 PhaserSMART accessing, 6-2 technical support, 6-2 postcards guidelines, 4-41 loading in Envelope Tray, 4-42 loading in Tray 1 (MPT), 4-41 printing, 4-41 PostScript, 3-12 Power Saver, 5-2 timeout, 5-2 print processing time, 4-31 speed, 4-31 Phaser® 5550 Printer Index-5 Index...
Page 233 2-4 status, 6-2 status notification, 5-14 supplies, 1-7 trays, 2-4 unusual noises or odors, 1-2 usage Xerox Usage Analysis Tool, 5-14 verifying settings Windows 2000 or later, 3-18 printer driver available, 3-12 installing, 3-12 Macintosh OS X version 10.4, 3-21...
Page 234 Windows 2000 or later, 3-13 recycling programs, 6-71 registering your printer, 6-71 regulatory information Canada, B-1 Europe, B-2 United States, B-1 replacement parts, 7-3 reports usage profile, 5-13 resources information, 2-12 routine maintenance items, 7-3 Phaser® 5550 Printer Index-7 Index...
Page 235 Tray 1 (MPT), 4-9 loading Tray 6, 4-17 loading Trays 2-5, 4-13 slipsheet using a separation page, 4-56 software printer management, 3-10 Xerox Usage Analysis Tool, 5-14 software failures, 6-70 specialty media custom size paper, 4-49 specifications physical, A-1 stapler, 4-50...
Page 236 Windows 2000 or later, 3-13 printing options, 4-32 selecting printing options for an individual job, 4-32 Xerox Support Centre, 2-13 Windows networking adding the printer Windows 2000 or later, 3-14 configuring the printer Windows 2000 or later, 3-16...
Page 237 Windows 2000 or later, 3-13 troubleshooting Windows 2000 or later, 3-18 verifying driver installation Windows 2000 or later, 3-18 verifying settings Windows 2000 or later, 3-18 Xerox Support Centre, 2-13 Usage Analysis Tool, 5-14 warranty, 7-4 Phaser® 5550 Printer Index-10 Index...

This manual is also suitable for:

097s03220 5550b - phaser b/w laser printer 5550dn - phaser b/w laser printer 5550dt - phaser b/w laser printer 5550n - phaser b/w laser printer

Xerox Phaser 5550 User Manual

1 User Safety

2 Printer Features

3 Network Basics

4 Printing Basics

5 Managing Your Printer

6 Troubleshooting

7 Maintenance

Printer Specifications

Regulatory Information

Quick Links

User Guide

Troubleshooting

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Summary of Contents for Xerox Phaser 5550