Dell D620/D820 - LATITUDE PRECISION M65 User Manual page 89

Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for
at least 8 to 10 seconds until the computer turns off. Then restart your computer.
A program stops responding
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
End the program —
1. Press <Ctrl><Shift><Del> simultaneously.
2. Click Task Manager.
3. Click the program that is no longer responding.
4. Click End Task.
Check the software documentation —
If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft
Run the Program Compatibility Wizard —
operating system environments.
1. Click the Start button, point to All Programs® Accessories, and then click Program Compatibility Wizard.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
A solid blue screen appears
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for
at least 8 to 10 seconds until the computer turns off. Then restart your computer.
Dell MediaDirect™ problems
Check the Dell MediaDirect help file for information —
To play movies with Dell MediaDirect, you must have a DVD drive and the Dell DVD Player —
software should already be installed.
Video Quality problems — Turn off the Use Hardware Acceleration option. This feature takes advantage of the special processing in some graphics cards to
reduce processor requirements when playing DVDs and certain types of video files.
Cannot play some media files —
licensed content is restricted. Licensed content is digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect environment
The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP
Click the ? icon at the bottom of the Dell MediaDirect screen to access Help.
Because Dell MediaDirect provides access to media files outside the Windows XP operating system environment, access to
®
Windows® operating system
If you purchased a DVD drive with your computer, this