Table of Contents
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Service Tag and Express Service Code
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Microsoft Windows License Label
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Solutions — Troubleshooting hints and tips, articles from
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technicians, and online courses, frequently asked questions
Community — Online discussion with other Dell customers
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Upgrades — Upgrade information for components, such as
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memory, the hard drive, and the operating system
Customer Care — Contact information, service call and order
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status, warranty, and repair information
Service and support — Service call status and support history,
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service contract, online discussions with support
Reference — Computer documentation, details on my computer
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configuration, product specifications, and white papers
Downloads — Certified drivers, patches, and software updates
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Notebook System Software (NSS)— If you reinstall the operating
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system for your computer, you should also reinstall the NSS utility.
NSS provides critical updates for your operating system and
support for Dell™ 3.5-inch USB floppy drives, Intel® Pentium® M
processors, optical drives, and USB devices. NSS is necessary for
correct operation of your Dell computer. The software
automatically detects your computer and operating system and
installs the updates appropriate for your configuration.
Software upgrades and troubleshooting hints — Frequently asked
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questions, hot topics, and general health of your computing
environment
How to use Windows XP
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How to work with programs and files
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How to personalize my desktop
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Information on network activity, the Power Management Wizard,
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hotkeys, and other items controlled by Dell QuickSet
How to reinstall my operating system
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3. Click the User's Guide for your computer.
Service Tag and Microsoft® Windows® License
These labels are located on the bottom of your computer.
Use the Service Tag to identify your computer when you use
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support.dell.com or contact support. It is recommended that you keep a
copy of the Service Tag in a secure location in case your computer is lost or
stolen.
Enter the Express Service Code to direct your call when contacting support.
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Dell Support Website — support.dell.com
NOTE:
Select your region to view the appropriate support site.
To download Notebook System Software:
1. Go to support.dell.com and click Downloads.
2. Enter your Service Tag or product model.
3. In the Download Category drop-down menu, click All.
4. Select the operating system and operating system language for your
computer, and click Submit.
5. Under Select a Device, scroll to System and Configuration Utilities, and
click Dell Notebook System Software.
Dell Support Utility
The Dell Support Utility is an automated upgrade and notification system installed
on your computer. This support provides real-time health scans of your computing
environment, software updates, and relevant self-support information. Access the
Dell Support Utility from the
icon in the taskbar. For more information, see
Accessing the Dell Support
Utility.
Windows Help and Support Center
1. Click the Start button and click Help and Support.
2. Type a word or phrase that describes your problem and click the arrow
icon.
3. Click the topic that describes your problem.
4. Follow the instructions on the screen.
Dell QuickSet Help
To view Dell QuickSet Help, right-click the
taskbar.
For more information on Dell QuickSet, see Dell™ QuickSet Features.
Operating System CD
NOTE:
The Operating System CD may be optional and may not ship with your
computer.
The operating system is already installed on your computer. To reinstall your
operating system, use the optional Operating System CD. See
System
CD.
After you reinstall your operating system, use the Drivers and Utilities CD
(ResourceCD) to reinstall drivers for the devices that came with your computer.
icon in the Microsoft® Windows®
Using the Operating
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