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Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
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Insert a bootable floppy disk and restart the computer.
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Clean the drive or disk —
See
Cleaning Your
Ensure that the CD is snapped onto the spindle
Check the cable connections
Check for hardware incompatibilities —
Run the Dell Diagnostics —
See
Dell
CD and DVD drive problems
NOTE:
High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Problems writing to a CD/DVD-RW drive
Close other programs —
The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all
programs before you write to the CD/DVD-RW.
Turn off Standby mode in Windows before writing to a CD/DVD-RW disc —
Support Center for information on power management modes.
Change the write speed to a slower rate —
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1. Ensure that the computer is shut down.
2. Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.
3. Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
Ensure that the sound is not caused by the program that is running.
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Ensure that the disk or disc is inserted properly.
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Hard drive problems
Allow the computer to cool before turning it on —
room temperature before turning it on.
Run Check Disk —
1. Click the Start button and click My Computer.
2. Right-click Local Disk C:.
Computer.
See
Resolving Software and Hardware
Diagnostics.
See the help files for your CD or DVD creation software.
A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to
Incompatibilities.
See
Standby Mode
or search for the keyword standby in the Windows Help and
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