Troubleshooting 4620/4620Sw/4621Sw Applications - Avaya 4620 User Manual

Troubleshooting 4620/4620SW/4621SW Applications

Problem/Symptom
GENERAL:
A feature does not work as
indicated in this guide, or does
not work as it had previously
worked
You are logging on to a new
telephone and your old data
and settings are not being
displayed
PHONE APPLICATION:
SPEED DIAL APPLICATION:
You cannot dial out using any
Speed Dial button
You cannot add an entry to the
Speed Dial list
At least one Speed Dial entry is
missing or contains erroneous
characters
Troubleshooting 4620/4620SW/4621SW Applications
Suggested Resolution
Verify the procedure and retry.
Check below to troubleshoot the specific
application with which you are working.
Ensure that any options have not been changed.
Contact your System Administrator if these
actions do not produce the desired result.
Your new telephone is not retrieving data from
the same location as your original telephone, or
you need to provide a User Name and Password.
Follow the procedure in
Backup Option to administer your current
telephone with the necessary parameters. If this
procedure does not solve the problem, contact
your System Administrator.
Review the previous section,
Troubleshooting Chart.
Verify that all call appearances (incoming/
outgoing lines) are not already in use. If all lines
are in use, wait until a line is available to make
your call.
You have 108 Speed Dial entries, the maximum
allowed. You must delete at least one entry
before adding a new entry.
Someone edited the FTP backup file and failed to
insert a blank line at the beginning of the file, and/
or failed to save the file in UTF-8 format. Edit the
file, insert a blank line at the beginning of the file,
and save the file in UTF-8 format. (Contact your
System Administrator if you have questions on
editing the file yourself.) Then retrieve the file
from the telephone, as explained in
and Restoring Data from a Backup
Setting the Automatic
Basic
Retrieving
File.
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