Troubleshooting - Toshiba TRST-A10 SERIES Owner's Manual

7. TROUBLESHOOTING

7. TROUBLESHOOTING
If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself.
Turn the power off, unplug the printer, then contact your authorized TOSHIBA TEC
representative for assistance.
Problem
The power is not turned
on. (Power LED does
not light.)
Receipt paper is not
issued.
No printing is performed
though the POWER LED
lights.
Issued receipt paper is
stained.
Irregular print/blurred
print
NOTE: If any problem occurs other than the above, please contact your authorized TOSHIBA TEC
representative.
WARNING!
Check Point
•
Is the power cord
plugged in correctly?
•
Is power supplied to the
AC outlet?
•
Has the circuit breaker
tripped?
•
Is the receipt roll loaded
properly?
•
Does a paper jam error
occur?
•
Is the interface cable
connected correctly?
•
Does the specification
of the interface cable
meet that of the POS
terminal or the printer?
•
Is the print head dirty?
•
Is the proper paper
used?
•
Is the paper
dampened?
7-1
7. Troubleshooting
Solution
•
Plug it in correctly.
•
If it is not a power failure,
check if the power is
supplied to the AC outlet
with another electric
appliance. If not, contact
your nearest power
company.
•
Check the circuit breaker.
•
Refer to Section 5.3 and
load the receipt roll properly.
•
Refer to Section 6.2 and
remove the jammed paper,
and re-load the receipt roll.
•
Connect the interface cable
correctly.
•
Use a TOSHIBA TEC-
recommended interface
cable or an interface cable
which meets the
specification of the printer.
•
Refer to Section 6.1 and
clean the print head.
•
Refer to Section 2.3 and
use the TOSHIBA TEC
specified paper.
•
Do not use dampened paper
EO1-13019