Troubleshooting - Toshiba B-FP3D Series Maintenance Manual

3. TROUBLESHOOTING

3. TROUBLESHOOTING
Problems
The printer is not turned
on.
The printer does not print
media.
(The status indicator
blinks in red.)
The printer does not print
media.
(The status indicator
blinks in green or orange.)
The printer does not print
media.
(The status indicator lights
in red.)
The printer does not print
media.
(The status indicator lights
in orange.)
The [FEED] button does
not function.
Cause
1. The battery is not loaded correctly.
2. The battery terminal is
disconnected from the soldering
part.
3. CPU PC board ass'y failure or
Drive PC board ass'y failure
1. The media roll is not loaded
correctly.
2. The media cover is not closed
completely.
3. The media is jammed in the
printer.
4. The print head FPC harness or the
print head element is broken.
5. The print head temperature
reached the upper limit of the
operating temperature.
6. Flash ROM write error or erase
error occurred.
7. There is insufficient area in the
flash ROM.
8. The print mode is not selected
correctly.
1. A communication error occurred.
1. The battery voltage is low.
1. The battery is nearly end.
1. The [FEED] button is depressed
incompletely.
1. Re-load the battery correctly.
2. Replace the battery terminal.
3. Replace the CPU PC board ass'y or
the Drive PC board ass'y.
1. Re-load the media roll correctly.
2. Close the media cover completely.
3. Remove the jammed media and re-
load the media roll correctly.
4. Replace the print head FPC harness
or the print head ass'y.
5. Open the media cover and allow the
print head to cool.
6. Replace the CPU PC board ass'y.
7. Erase the data.
8. Send the correct print mode from the
PC or handy terminal.
1. Check that the interface cable is
connected firmly.
Check the communication parameters.
1. Turn off the printer and replace the
battery with a fully charged one.
1. Turn off the printer and replace the
battery with a fully charged one.
1. Press the [FEED] button more
strongly.
Replace the CPU PC board ass'y or
Drive PC Board.
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EO18-33032
3. TROUBLESHOOTING
Solution