Troubleshooting - Toshiba B-FP3D SERIES Owner's Manual

Troubleshooting

When a problem occurs during operation, please check the following troubleshooting guide and take
the corrective action suggested.
If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself. Turn
off the printer, remove the battery pack, then contact a TOSHIBA TEC service representative for
assistance.
If an error message is displayed.
When an error message is displayed, follow the respective instruction, then press the [PAUSE] button.
The error will be cleared.
Error Message
COMMS ERROR
PAPER JAM
NO PAPER
COVER OPEN
HEAD ERROR
FLASH WRITE ERROR
FORMAT ERROR
Cause
A parity error or framing error has
occurred during communication.
The media is not correctly loaded.
The media has jammed in the printer.
The media has not fed correctly.
The reflective sensor does not detect
black marks .
The transmissive sensor does not detect
gaps between labels.
The printer ran out of media.
The top cover is opened.
A part of the print head element is
broken.
A flash memory write error occurred.
A flash memory format error occurred.
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Solution
Turn the power off, then back on. Send
data from the host to the printer again. If
the problem recurs, please turn off the
power and contact TOSHIBA TEC
service representative.
Load the media correctly.
Remove the jammed media, and load the
media correctly. Press the [PAUSE]
button.
Load the media correctly and press the
[PAUSE] button.
Load the correct media with black marks
and press the [PAUSE] button.
Load the correct media. If the problem
recurs, set a threshold.
Load a new media roll and press the
[PAUSE] button.
Close the top cover.
Turn off the printer and contact TOSHIBA
TEC service representative for
replacement of the print head.
Turn the power off, then back on. Send
data from the host to the printer again. If
the problem recurs, please turn off the
power and contact TOSHIBA TEC
service representative.
Turn the power off, then back on. Send
data from the host to the printer again. If
the problem recurs, please turn off the
power and contact TOSHIBA TEC
service representative.