Troubleshooting - Toshiba B-FP2D-GH30-QM-S Owner's Manual

13. Troubleshooting

When a problem occurs during the operation, check the following troubleshooting guide and take the corrective
action suggested.
When the problem still persists even if the following solutions have been performed, do not attempt to repair it by
yourself. Turn off the printer and remove the battery pack. Then contact a Toshiba Tec service representative for
assistance.
If an error message is displayed
When an error message is displayed, follow the respective instructions and press the [PAUSE] button. The error will be
cleared.
Error Message
COMMS ERROR
PAPER JAM
NO PAPER
COVER OPEN
HEAD ERROR
FLASH WRITE ERROR
FORMAT ERROR
FLASH MEMORY FULL
LOW BATTERY
Cause
A parity error or framing error has
occurred during communication.
The media roll is not loaded correctly.
The media has jammed in the printer.
The media roll has not been fed
correctly.
The reflective sensor does not detect
black marks.
The transmissive sensor does not
detect gaps between labels.
The printer ran out of media roll.
The top cover is open.
A part of the print head element is
broken.
A flash memory write error occurred.
A flash memory format error occurred. Turn the power off and then back on. Send
The flash memory has insufficient area
for storing data.
The remaining battery capacity is low.
Solution
Turn the power off and then back on. Send
data from the host PC to the printer again.
If the problem recurs, turn off the power
and contact a Toshiba Tec service
representative.
Load the media roll correctly.
Remove the jammed media and load the
media roll correctly. Press the [PAUSE]
button.
Load the media roll correctly and press
the [PAUSE] button.
Load the correct media roll with black
marks and press the [PAUSE] button.
Load the correct media roll. If the problem
recurs, set a threshold.
Load a new media roll and press the
[PAUSE] button.
Close the top cover.
Turn off the printer and contact a Toshiba
Tec service representative for
replacement of the print head.
Turn the power off and then back on. Send
data from the host PC to the printer again.
If the problem recurs, turn off the power
and contact a Toshiba Tec service
representative.
data from the host PC to the printer again.
If the problem recurs, turn off the power
and contact a Toshiba Tec service
representative.
Turn the power off and then back on. Re-
format the memory to free up space then
send data from the host PC to the printer
again. If the problem recurs, turn off the
power and contact a Toshiba Tec service
representative.
Turn the power off and replace the battery
pack with a fully charged one.
13. Troubleshooting 29