___________________________________________________________________________________________ - Aastra 6737i User Manual

Code Name
*99 Clear Voice Message Waiting
Indicator
*33* Communication Barring User-
Control Activation
#33* Communication Barring User-
Control Deactivation
*#33# Communication Barring User-
Control Query
*57 Customer Originated Trace
*97 Directed Call Pickup
*33 Directed Call Pick-up with
Barge-in
*55 Directed Voice Mail Transfer
*80 Diversion Inhibitor
*78 Do Not Disturb Activation
*79 Do Not Disturb Deactivation
#83 Escalate Call Supervision
*22 Flash Call Hold
#72 Forced Forwarding Activation
#73 Forced Forwarding
Deactivation
#58 Group Call Park

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6737i IP PHONE USER GUIDE - CLEARSPAN
AASTRA - 2863-001
Definition
Clears the audible (and visible for some devices)
message waiting indicator on the user's phone.
Activates the user's current communication
barring profile.
Deactivates the user's current communication
barring profile.
Provides information about the user's current
communication barring profile.
Places a trace on the last number that called the
user.
Answers a call at a specific extension within the
assigned call pickup group. To answer the
ringing call at an extension, the user dials the
feature access code followed by that extension.
Call pickup groups are defined by the group
administrator.
Dials an allowed prefix, followed by the assigned
code and an extension to either pick up a ringing
call in the user's group or to join an ongoing call
with someone in the group.
Transfers a caller on hold to voice mail.
Prevents redirection services from being activated
on the terminating side of an unanswered call.
Activates the Do Not Disturb service. When the
service is active, the user's phone does not ring
and all calls receive busy treatment, such as a
voice message.
Turns off the Do Not Disturb service.
Call center agents can use this code to escalate
calls to a supervisor. A supervisor who is not on
a call and who does not have the Do Not Disturb
service enabled is considered available and the
call is routed to that supervisor. The caller is put
on hold by the agent when the escalation to the
supervisor is initiated.
The feature access code is available to agents
with Call Center – Standard or Call Center –
Premium service assigned.
Places a call on hold with the flash hook to place
another call. Users can toggle between the two
calls by pressing the flash-hook.
Activates forced forwarding for a call center
queue.
Deactivates forced forwarding for a call center
queue.
Hunts for the first available user in the assigned
call park group and parks the call there.
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