Troubleshooting - Konica Minolta bizhub 25e User Manual

Troubleshooting

Troubleshooting checklist
If you detect odd sounds, smoke or odor emitting from your machine, unplug the power
cord immediately and contact your local technical representative. Do not attempt to
disassemble or repair the machine yourself.
IMPORTANT
Attempting to repair the machine yourself may void the limited warranty.
Troubles
The machine does
not operate.
The display shows
nothing.
The paper does not
come out.
The paper jams
frequently.
The document does
not come out.
The document jams
frequently.
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Check items
Is the power cable firmly
inserted?
In the power switch on?
Is the machine in energy
save mode?
Is paper loaded?
Is paper jammed?
Is the paper loaded
properly?
Is the cassette loaded
correctly?
Does the paper meet
the specification of the
machine?
Does the document meet
the specification of the
machine?
Is the document
jammed?
Does the document meet
the specification of the
machine?
Is the document guide
misaligned?
Are there any pieces
of paper left in the
automatic document
feeder?
Solutions
Insert the power cable firmly into the power
plug.
Turn both the primary and secondary power
switches on.
When the <Energy Save> button illuminates,
the machine is in energy save mode. Press
<Energy Save> to release the mode and to
return the machine to the ready screen.
Load the paper into the cassette or bypass tray.
Check the message on the display and clear the
paper jam.
Load the paper properly.
Set the paper guides so that they fit the paper.
Set the paper size. For details, see "Setup the
paper size" (page 7 and page
Make sure that the cassette is pushed all way
in.
Use paper that meets the specification for the
machine. See chapter 5, "Acceptable paper" in
"Specifications" in the Administrator's Guide.
Check chapter 5, "Acceptable documents" in
"Specifications" in the Administrator's Guide.
Check the message on the display and clear the
document jam.
Use documents that meet the specification
for the machine. See chapter 5, "Acceptable
documents" in "Specifications" in the
Administrator's Guide.
When you load the document in automatic
document feeder, align the document guide with
the document.
Open the ADF cover and check to see if there
are residual pieces of paper caught in the feed
rollers.
9).