If You Cannot Solve The Problem - Konica Minolta bizhub 25e User Manual

Troubles
The document jams
frequently.
For other problems, review the following PDF manuals:
Troubles
Image quality is poor.
A message is displayed on the
display.
Cannot connect to the network.
A communication error has
occurred.
Cannot send or receive fax.
Cannot install the printer drivers.
Cannot print.
Cannot use Message Board.

If you cannot solve the problem

If you have a problem with your machine that you cannot solve with the information
provided in these manuals, contact your local technical representative.
When you contact your local technical representative, make sure you have the following
information ready;
• Product name: bizhub 25e
• Serial number (located on the label affixed to the left side of the machine)
• Details on the problem
• Steps you have taken to try to resolve the problem and the results of those efforts
Check items
Are the rollers dirty?
Chapter 4, "Error messages" and "Troubleshooting" in the
Administrator's Guide
Chapter 8, "Error messages" and "Troubleshooting" in the
Scanner and Fax Guide
Chapter 6, "Troubleshooting" in the Printer Guide
Chapter 6, "Troubleshooting" in the Message Board Guide
Solutions
Clean the rollers. For details, see chapter 3,
"Cleaning the scanning area" in "Cleaning" in
the Administrator's Guide.
References
47