Single Slot Serial/Usb Cradle - Motorola MC3000R - Win CE 5.0 Core 312 MHz Integration Manual

8 - 4 MC3000 Integrator Guide
Table 8-1 Troubleshooting the Mobile Computer (Continued)
Problem
The mobile computer
does not accept scan
input.

Single Slot Serial/USB Cradle

Table 8-2 Troubleshooting the Single Slot Serial/USB Cradle
Problem
Mobile computer
amber Charge LED
Indicator does not
light when mobile
computer inserted.
Spare Battery
Charging LED does
not light when spare
battery is inserted.
Mobile computer
battery is not
charging.
Cause
Scanning Verify that the mobile computer is loaded with a scanning
application is not application.
loaded.
Unreadable bar Ensure the symbol is not defaced.
code.
Distance between Ensure the mobile computer is within proper scanning range.
scan window and
bar code is
incorrect.
Mobile computer is Ensure the mobile computer is programmed to accept the type of
not programmed for bar code scanned.
the bar code type.
Mobile computer is If a beep on a good decode is expected and a beep is not heard,
not programmed to check that the application is set to generate a beep on good decode.
generate a beep.
Battery is low. Check the battery level. When the battery is low, the mobile
computer automatically goes into suspend mode.
Cause
Cradle is not receiving power.
Mobile computer is not correctly
seated.
Spare battery is not correctly
seated.
Mobile computer was removed
from cradle or cradle was
unplugged from AC power too
soon.
Battery is faulty.
The mobile computer is not fully
seated in the cradle.
Solution
Solution
Ensure the power cable is connected securely to both the
cradle and to AC power.
Remove and re-insert the mobile computer into the
cradle, ensuring it is correctly seated.
Remove and re-insert the spare battery into the charging
slot, ensuring it is correctly seated.
Ensure cradle is receiving power. Ensure the mobile
computer is seated correctly. If the mobile computer
battery is fully depleted, it can take up to four hours to
fully recharge a Standard Battery and it can take up to six
hours to fully recharge an Extended Life Battery.
Verify that other batteries charge properly. If so, replace
the faulty battery.
Remove and re-insert the mobile computer into the
cradle, ensuring it is correctly seated.