Problems With Your Order; Product Information; Returning Items For Warranty Repair Or Credit; Autotech Service - Dell Latitude D620 ATG User Manual

Dell Marketing and Sales e-mail addresses
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apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
Anonymous file transfer protocol (FTP)
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ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and
desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the support service. For the telephone number to
call, see the contact numbers for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the contact numbers for your
region.
Dell Technical Update Service
Dell initiates proactive e-mail notification of software and hardware updates for your computer.

Support Service

Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our support staff uses computer-based
diagnostics to provide fast, accurate answers.
To contact Dell's support service, see
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call, see the contact numbers for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the
telephone number to call to speak to a sales specialist, see the contact numbers for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, see the contact numbers for your region.
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the Diagnostics Checklist
4. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.
Obtaining Assistance and then call the number for your country as listed in
indicating the tests you have run and any error messages reported by the Dell Diagnostics.
Contacting Dell.