Dell Support Utility; Drive Problems; Accessing The Dell Support Utility; Clicking The Dell Support Icon - Dell Latitude D620 ATG User Manual

The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays
the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on
your computer or all devices attached to your computer.
Parameters Allows you to customize the test by changing the test settings.
4. When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD.
5. When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the
Main Menu screen.
Dell Support Utility
The Dell Support Utility is installed on your computer and available from the Dell Support icon on the taskbar or from the Start button. Use this support utility
for self-support information, software updates, and health scans of your computing environment.

Accessing the Dell Support Utility

Access the Dell Support Utility from the Dell Support icon (
If the icon does not appear in your taskbar:
1. Click the Start button and point to Programs.
2. Click Dell Support and point to Dell Support Settings.
3. Ensure that the Show icon on the taskbar option is checked.
NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software.

Clicking the Dell Support Icon

Click or right-click the icon to perform the following tasks:
Check your computing environment
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View the Dell Support Utility settings
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Access the help file for the Dell Support Utility
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View frequently asked questions
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Learn more about the Dell Support Utility
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Turn the Dell Support Utility off
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Double-Clicking the Dell Support Icon
Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and
view Dell Support settings.
For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Fill out the Diagnostics Checklist (see
Ensure that Microsoft® Windows® recognizes the drive —
perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
Test the drive —
) on the taskbar or from the Start menu.
Diagnostics Checklist) as you complete these checks.
Click the Start button and click My Computer. If the floppy, CD, or DVD drive, is not listed,