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Maintenance and Service Guide
HP ProDesk 600 G1 Tower
HP ProDesk 600 G1 Small Form Factor

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Table of Contents

   Summary of Contents for HP ProDesk 600 G1

  • Page 1 Maintenance and Service Guide HP ProDesk 600 G1 Tower HP ProDesk 600 G1 Small Form Factor...
  • Page 2 Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. This document contains proprietary information that is protected by copyright.
  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...
  • Page 5: Table Of Contents

    Table of contents 1 Product features ....................... 1 Standard configuration features ....................1 Tower (TWR) ......................1 Small Form Factor (SFF) ..................... 2 Tower (TWR) front panel components ..................3 Small Form Factor (SFF) front panel components ................4 Tower (TWR) rear panel components ..................5 Small Form Factor (SFF) rear panel components ................
  • Page 6 Small Form Factor (SFF) chassis spare parts ................20 Computer major components ..................20 Cables ........................21 Misc parts ......................22 Drives ........................23 Misc boards ......................24 Sequential part number listing ................... 24 4 Routine care, SATA drive guidelines, and disassembly preparation ......... 28 Electrostatic discharge information ...................
  • Page 7 Memory ..........................43 DIMMs ........................43 DDR3-SDRAM DIMMs ....................43 Populating DIMM sockets ..................43 Installing DIMMs ..................... 44 Expansion cards ........................46 System board connections ....................... 50 Drives ........................... 51 Drive positions ......................53 Removing a 5.25-inch drive ..................54 Installing a 5.25-inch drive ..................
  • Page 8 Drives ........................... 99 Drive positions ...................... 101 Removing a 3.5-inch device ................... 102 Installing a 3.5-inch device ..................103 Removing a slim optical drive ................. 105 Installing a slim optical drive .................. 106 Removing and replacing a 3.5-inch hard drive ............107 Removing a 2.5-inch hard drive ................
  • Page 9 Creating recovery media ..................212 Creating recovery media using HP Recovery Manager (select models only) ... 213 Creating recovery discs with HP Recovery Disc Creator (select models only) . . 214 Creating recovery discs ............214 Backing up your information ..............215...
  • Page 10 System Recovery when Windows is not responding ........217 System Recovery using recovery media (select models only) ......217 Using HP Recovery Disc operating system discs (select models only) ..... 218 Appendix A Battery replacement ..................220 Appendix B Unlocking the smart cover lock ..............223 Smart cover FailSafe key .......................
  • Page 11: Product Features

    Product features Standard configuration features Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). NOTE: Both computer models can be used in a tower orientation or a desktop orientation. Tower (TWR) Standard configuration features...
  • Page 12: Small Form Factor (sff)

    Small Form Factor (SFF) Chapter 1 Product features...
  • Page 13: Tower (twr) Front Panel Components

    Tower (TWR) front panel components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. 5.25-inch Half-Height Drive Bay (behind bezel) Hard Drive Activity Light USB 2.0 Ports (black) Slim Optical Drive (optional) USB 3.0 Ports (blue) 3.5-inch Media Card Reader (optional) Headphone Connector...
  • Page 14: Small Form Factor (sff) Front Panel Components

    Small Form Factor (SFF) front panel components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Slim Optical Drive (optional) Headphone Connector USB 2.0 Ports (black) Dual-State Power Button USB 3.0 Ports (blue) Hard Drive Activity Light Microphone/Headphone Connector 3.5-inch Media Card Reader (optional)
  • Page 15: Tower (twr) Rear Panel Components

    USB 3.0 Ports (blue) NOTE: An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone.
  • Page 16: Small Form Factor (sff) Rear Panel Components

    Power Cord Connector NOTE: An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone.
  • Page 17: Serial Number Location

    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Tower (TWR) Small Form Factor (SFF) Serial number location...
  • Page 18: Activating And Customizing The Software

    5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.
  • Page 19: Downloading Windows 7 Updates

    Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen.
  • Page 20: Downloading Windows 8 Updates

    We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.
  • Page 21: Illustrated Parts Catalog

    Illustrated parts catalog This chapter provides spare part information for all chassis. Tower (TWR) chassis spare parts Computer major components Tower (TWR) chassis spare parts...
  • Page 22 Item Description Spare part number Front bezel 732751-001 Access panel 732748-001 Power supply 320W, 92% efficient 702452-001 320W, 90% efficient 702453-001 320W, standard 702454-001 320W, HV, standard 707906-001 System board (includes replacement thermal material) For use in models without Windows 8 696794-001 For use in models with Windows 8 Standard 696794-501...
  • Page 23: Cables

    Cables Item Description Spare part number Front I/O assembly 732750-001 Power switch/LED assembly 732749-001 Drive power cable 732754-001 Cable clip 733686-001 Optical drive SATA cable, 14 inch, 1 straight end, 1 angled end 732753-001 Hard drive SATA cable, 17.7 inch, 2 straight ends 639959-001 DMS-59 to dual VGA cable 463023-001...
  • Page 24: Misc Parts

    Card reader, 14-in-1, USB 3.0, 3.5-inch 716390-001 Optical drive bezel blank 732770-001 Printer port, PCI card 638817-001 HP Ultraslim Keyed Cable Lock 703372-001 Adapter, 2.5-inch hard drive 586721-001 Hard drive grommet for use on 2.5-inch drives 594220-001 Hard drive grommet for use on 3.5-inch drives 450712-001 Hard drive carrier, 2.5-inch to 3.5-inch...
  • Page 25: Drives

    Item Description Spare part number USB, HP Elite 674318-001 Washable 724795-001 Wireless, HP Elite 674317-001 USB, optical 674316-001 Foot kit 336445-001 Keyboards PS/2 724718-xx1 724720-xx1 USB, wireless 724722-xx1 Smart card 701427-xx1 Smart card, CCID 701671-xx1 Wireless keyboard, mouse, and dongle...
  • Page 26: Misc Boards

    AMD Radeon HD8350 PCIe x16 graphics card, 1 GB DDR3 (for use only in China) 729084-001 GeForce GT630 PCIe x16 graphics card, 2 GB 702084-001 Intel PRO/1000 single port GbE NIC, includes bracket 728562-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe module 695915-001 HP WLAN/Bluetooth module 733687-001 Sequential part number listing Spare part...
  • Page 27 256 GB Solid-state drive, self-encrypting (SED) 689375-001 Memory module, 8-GB, PC3-12800 695915-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 696442-001 500 GB, 7200 rpm hard drive, self-encrypting (SED) 696794-001 System board for use in models without Windows 8 (includes replacement thermal material)
  • Page 28 GeForce GT630 PCIe x16 graphics card, 2 GB 702452-001 320W, 92% efficient 702453-001 320W, 90% efficient 702454-001 320W, standard 703372-001 HP Ultraslim Keyed Cable Lock 703597-001 Hard drive carrier, 2.5-inch to 3.5-inch 707252-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707906-001 320W, HV, standard 716390-001 Card reader, 14-in-1, USB 3.0, 3.5-inch...
  • Page 29 Front bezel for use in all countries and regions except for China 732753-001 Optical drive SATA cable, 14 inch, 1 straight end, 1 angled end 732754-001 Drive power cable 732770-001 Optical drive bezel blank 733686-001 Cable clip 733687-001 HP WLAN/Bluetooth module Tower (TWR) chassis spare parts...
  • Page 30: Small Form Factor (sff) Chassis Spare Parts

    Small Form Factor (SFF) chassis spare parts Computer major components Item Description Spare part number Front bezel 732757-001 Access panel 732760-001 Power supply 240W, 92% efficient 702455-001 240W, 90% efficient 702456-001 240W, standard 702457-001 System board (includes replacement thermal material) For use in models without Windows 8 696794-001 For use in models with Windows 8 Standard...
  • Page 31: Cables

    Item Description Spare part number 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal material) Intel Core i7 4770 (3.4-GHz, 8-MB L3 cache) 727373-001 Intel Core i5 4670 (3.4-GHz, 6-MB L3 cache) 727381-001 Intel Core i5 4570 (3.2-GHz, 6-MB L3 cache) 727380-001 Cables Item...
  • Page 32: Misc Parts

    Card reader, 14-in-1, USB 3.0, 3.5-inch 716390-001 Optical drive bezel blank 732769-001 Solenoid lock 732772-001 Printer port, PCI card 638817-001 HP Ultraslim Keyed Cable Lock 703372-001 Rubber foot 583654-001 Chassis stand 688952-001 Serial port, PCI card 638815-001 Adapter, 2.5-inch hard drive 586721-001 Hard drive grommet for use on 2.5-inch drives...
  • Page 33: Drives

    Item Description Spare part number USB, HP Elite 674318-001 Washable 724795-001 Wireless, HP Elite 674317-001 USB, optical 674316-001 Foot kit 583654-001 Keyboard PS/2 724718-xx1 724720-xx1 USB, wireless 724722-xx1 Smart card 701427-xx1 Smart card, CCID 701671-xx1 Wireless keyboard, mouse, and dongle...
  • Page 34: Misc Boards

    717219-001 AMD Radeon HD8350 DH PCIe x16 graphics card, 1 GB DDR3 717220-001 Intel PRO/1000 single port GbE NIC, includes bracket 728562-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe module 695915-001 HP WLAN/Bluetooth module 733687-001 Sequential part number listing Spare part...
  • Page 35 688952-001 Chassis stand 689375-001 Memory module, 8-GB, PC3-12800 695915-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 696442-001 500 GB, 7200 rpm hard drive, self-encrypting (SED) 696794-001 System board for use in models without Windows 8 (includes replacement thermal material) 696794-501...
  • Page 36 Spare part Description number 703597-001 Hard drive carrier, 2.5-inch to 3.5-inch 707252-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 716390-001 Card reader, 14-in-1, USB 3.0, 3.5-inch 717219-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717220-001 AMD Radeon HD8350 DH PCIe x16 graphics card, 1 GB DDR3 719157-001 Blu-ray BD-RW SuperMulti XL Drive 720216-001...
  • Page 37 Spare part Description number 732772-001 Solenoid lock 733687-001 HP WLAN/Bluetooth module Small Form Factor (SFF) chassis spare parts...
  • Page 38: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 39: Generating Static

    Generating static The following table shows that: Different activities generate different amounts of static electricity. Static electricity increases as humidity decreases. Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V...
  • Page 40: Personal Grounding Methods And Equipment

    Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
  • Page 41: Operating Guidelines

    Conductive foam Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance Static-dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing one-megohm +/- 10% resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes...
  • Page 42: Routine Care

    Never cover the ventilation slots on the monitor with any type of material. Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...
  • Page 43: Cleaning The Monitor

    CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. Visible debris underneath or between the keys may be removed by vacuuming or shaking. Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys.
  • Page 44: Tools And Software Requirements

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
  • Page 45: Lithium Coin Cell Battery

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives...
  • Page 46: Sata Hard Drive Cables

    SATA hard drive cables SATA data cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.
  • Page 47: Removal And Replacement Procedures: Tower (twr)

    Removal and replacement procedures: Tower (TWR) Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
  • Page 48: Access Panel

    Access panel Description Spare part number Access panel 732748-001 To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for disassembly on page 37). Lift up on the access panel handle (1) then lift the access panel off the computer (2). Chapter 5 Removal and replacement procedures: Tower (TWR)
  • Page 49: Front Bezel Security

    Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the access panel (Access panel on page Remove the security screw from the side of the hard drive bay just behind the front panel.
  • Page 50: Front Bezel

    Front bezel Description Spare part number Front bezel 732751-001 Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the access panel (Access panel on page Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Chapter 5 Removal and replacement procedures: Tower (TWR)
  • Page 51: Bezel Blanks

    (1) then pull the bezel blank from the front bezel (2). NOTE: After removing the 5.25-inch drive bezel blank and installing a drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the drive. Bezel blanks...
  • Page 52 NOTE: After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the slim optical drive. Chapter 5 Removal and replacement procedures: Tower (TWR)
  • Page 53: Memory

    Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
  • Page 54: Installing Dimms

    The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. NOTE: Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance. The system will operate in single channel mode if the DIMM sockets are populated in one channel only.
  • Page 55 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.
  • Page 56: Expansion Cards

    Expansion cards Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 720837-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8470 PCIe x16 graphics card, 2 GB (for use only in China) 702085-001 AMD Radeon HD8350 DH PCIe x16 graphics card, 1 GB DDR3 717220-001...
  • Page 57 Press straight down on the two green thumb tabs on the exterior of the chassis (1) and rotate the expansion card retention latch open (2). Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card.
  • Page 58 If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up to remove it. Be sure not to scrape the card against other components. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket.
  • Page 59 To install a new expansion card, slide the bracket on the end of the card down into the slot on the back of the chassis and press the card down firmly into the socket on the system board. NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot.
  • Page 60: System Board Connections

    System board connections Refer to the following illustration and table to identify the system board connectors for your model. System Board Connector System Board Label Color Component PCI Express x1 X1PCIEXP3 white Expansion Card PCI Express x1 X1PCIEXP2 black Expansion Card PCI Express x1 X1PCIEXP1 black...
  • Page 61: Drives

    System Board Connector System Board Label Color Component SATA 3.0 SATA1 light blue Any SATA Device other than the Primary Hard Drive SATA 3.0 SATA2 light blue Any SATA Device other than the Primary Hard Drive USB 2.0 MEDIA black USB 2.0 Device, such as a Media Card Reader Drives...
  • Page 62 You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws (four 6-32 silver and blue isolation mounting guide screws and four silver 6-32 standard guide screws) installed on the side of the drive bays. The 6-32 isolation mounting screws are required for 3.5-inch hard drives installed in the 3.5-inch hard...
  • Page 63: Drive Positions

    CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
  • Page 64: Removing A 5.25-inch Drive

    Removing a 5.25-inch drive NOTE: HP does not offer a 5.25-inch optical drive for this computer model. A 5.25-inch optical drive may have been installed by the user or third-party vendor. CAUTION: All removable media should be taken out of a drive before removing the drive from the computer.
  • Page 65 If you are installing an optical drive, install four M3 metric guide screws (not provided) in the lower holes on each side of the drive. NOTE: When replacing an optical drive, transfer the four M3 metric guide screws from the old drive to the new one.
  • Page 66: Removing A 3.5-inch Device

    Replace the front bezel. NOTE: An optional bezel trim piece that surrounds the front of the 5.25-inch drive is available from HP. Install the bezel trim piece in the front bezel before replacing the front bezel. Removing a 3.5-inch device CAUTION: All removable media should be taken out of a drive before removing the drive from the computer.
  • Page 67 Press the release lever at the rear of the drive away from the drive (1) and slide the drive from the drive bay (2). Drives...
  • Page 68: Installing A 3.5-inch Device

    Install 6-32 guide screws in the holes on each side of the drive. NOTE: HP has supplied four extra 6-32 guide screws on top of the drive cage. Refer to Drives on page 51 for an illustration of the extra guide screws location.
  • Page 69: Removing A Slim Optical Drive

    If installing a USB 3.0 media card reader, you must use the USB 3.0 to USB 2.0 adapter and connect the adapter cable from the media card reader to the USB 2.0 connector on the system board labeled MEDIA. NOTE: Refer to System board connections on page 50 for an illustration of the system board...
  • Page 70: Installing A Slim Optical Drive

    Installing a slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the access panel (Access panel on page 38). Remove the front bezel (Front bezel on page 40). If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank.
  • Page 71: Removing A 3.5-inch Or 2.5-inch Hard Drive

    NOTE: An optional bezel trim piece that surrounds the front of the slim optical drive is available from HP. Install the bezel trim piece in the front bezel before replacing the front bezel. Removing a 3.5-inch or 2.5-inch hard drive...
  • Page 72 Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Release the drive by pulling the release tab away from the drive (1) and sliding the drive out of the bay (2). Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive.
  • Page 73: Installing A 3.5-inch Or 2.5-inch Hard Drive

    Four extra 6-32 isolation mounting guide screws for 3.5-inch hard drives are installed on the exterior of the hard drive bays. Extra guide screws for 2.5-inch hard drives are not provided on the chassis but can be purchased from HP. Refer to Drives on page 51 for an illustration of the extra 6-32 isolation mounting guide screws location.
  • Page 74 You can also install a 2.5-inch hard drive into a 3.5-inch drive bay using an adapter bracket similar to the example shown below. Slide the drive into the bay adapter bracket, ensuring the connector on the drive is fully inserted into the connector on the adapter bracket. Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive.
  • Page 75 Install four 6-32 silver and blue isolation mounting guide screws in the adapter bracket (two on each side of the bracket). Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place.
  • Page 76 Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: The power cable for the hard drives is a three-headed cable that is routed from the system board to the rear of the hard drive bays. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector.
  • Page 77: Front I/o Assembly

    Front I/O assembly Description Spare part number Front I/O assembly 732750-001 Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the access panel (Access panel on page 38). Remove the front bezel (Front bezel on page 40). Disconnect the three front I/O cables from the following system board connectors: FRONT USB MEDIA 3.0...
  • Page 78: Power Switch/led Assembly

    Power switch/LED assembly Description Spare part number Power switch/LED assembly 732749-001 Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the access panel (Access panel on page 38). Remove the front bezel (Front bezel on page 40). Disconnect the cable from the system board connector labeled PB/LED.
  • Page 79 Press down on the top of the assembly to disengage the tab that secures the assembly to the chassis. Rotate the assembly downward to remove it from the chassis. Pull the assembly away from the chassis while threading the cable through the hole in front of the chassis.
  • Page 80: Fan Sink

    Fan sink Description Spare part number Fan sink 727142-001 WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. NOTE: System board appearance may vary. Prepare the computer for disassembly (Preparation for disassembly on page 37).
  • Page 81 Disconnect the fan cable from the system board connector labeled CPUFAN (1), and then lift the fan sink from atop the processor (2). CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor.
  • Page 82: Processor

    Processor Description Spare part number Intel Core i7 processor 4770, 3.4 GHz, 8-MB L3 cache, 86W 727373-001 Intel Core i5 processors 4670, 3.4 GHz, 6-MB L3 cache, 86W 727381-001 4570, 3.2 GHz, 6-MB L3 cache, 86W 727380-001 Prepare the computer for disassembly (Preparation for disassembly on page 37).
  • Page 83: Speaker

    After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Speaker...
  • Page 84: Smart Cover Lock (solenoid Lock)

    PC component (for example, processor or power supply) failure Forgotten password NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need it. To obtain a FailSafe Key: Contact an authorized HP reseller or service provider. Order PN 166527-001 for the wrench-style key or PN 166527-002 for the screwdriver bit key.
  • Page 85 From the outside, rear side of the chassis, use the Smart Cover FailSafe Key to remove the tamper- proof screw(s) that secure the Smart Cover Lock to the chassis. CAUTION: After you remove the screws, the lock may fall into the computer. Hold the lock while removing the screws to avoid damaging the lock or internal components.
  • Page 86 Place the lock up against the tab at the top of the installation location on the rear of the chassis. From the outside of the chassis, line up the screw holes and install both security screws. Plug the connector into the system board connector. Insert the cable into the clip on the back of the system board USB port.
  • Page 87: Hood Sensor

    Hood sensor Description Spare part number Hood sensor 638816-001 Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the access panel (Access panel on page 38). Disconnect the cable from the system board connector labeled HSENSE (1). Using a tool, remove the sensor from the slot by pushing it into the computer to remove it (2).
  • Page 88: Fan

    Description Spare part number 636922-001 Prepare the computer for disassembly (Preparation for disassembly on page 37). Remove the access panel (Access panel on page 38). From the outside, rear side of the chassis, remove the three silver Phillips screws that secure the fan to the chassis.
  • Page 89 Lift the fan out of the chassis (2). To install the fan, reverse the removal procedure. Be sure to orient the air flow out of the computer.
  • Page 90: Power Supply

    Power supply NOTE: System board appearance may vary. Description Spare part number Power supply, 320W, 92% efficient 702452-001 Power supply, 320W, 90% efficient 702453-001 Power supply, 320W 702454-001 Power supply, HV, 320W 707906-001 Prepare the computer for disassembly (Preparation for disassembly on page 37).
  • Page 91 Remove the power cables from the clip on the base pan. From the outside, rear of the chassis, remove the four silver Torx T15 screws that connect the power supply to the chassis. Press the tab (1) on the base pan in front of the power supply that holds it in place. Power supply...
  • Page 92 Slide the power supply toward the front of the computer (2), rotate slightly into the computer so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3). To install the power supply, reverse the removal procedure.
  • Page 93: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. NOTE: System board appearance may vary. Description Spare part number System board for use in models without Windows 8 696794-001 System board for use in models with Windows 8 Standard 696794-501 System board for use in models with Windows 8 Professional 696794-601...
  • Page 94 Slide the board toward the side of the chassis to disengage it from the system board connector , and then lift the extension board from the chassis (2). Remove the eight Torx T15 screws (1) that secure the system board to the chassis. Slide the system board toward the front of the computer to disengage the I/O panel, and then lift the system board out of the computer (2).
  • Page 95: Removal And Replacement Procedures: Small Form Factor (sff)

    Removal and replacement procedures: Small Form Factor (SFF) Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
  • Page 96: Access Panel

    Access panel Description Spare part number Access panel 732760-001 Prepare the computer for disassembly (Preparation for disassembly on page 85). Lift up on the access panel handle (1) then lift the access panel off the computer (2). To install the access panel, reverse the removal procedure. Chapter 6 Removal and replacement procedures: Small Form Factor (SFF)
  • Page 97: Front Bezel

    Front bezel Description Spare part number Front bezel 732757-001 Optical drive bezel blank 732769-001 Prepare the computer for disassembly (Preparation for disassembly on page 85). Remove the access panel (Access panel on page 86). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). To install the front bezel, reverse the removal procedure.
  • Page 98: Front Bezel Security

    Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for disassembly on page 85). If the computer is on a stand, remove the computer from the stand.
  • Page 99 Install the security screw through the middle front bezel release tab to secure the front bezel in place. Front bezel security...
  • Page 100: Bezel Blanks

    After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the slim optical drive. Chapter 6 Removal and replacement procedures: Small Form Factor (SFF)
  • Page 101: Memory

    Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
  • Page 102: Installing Dimms

    The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. NOTE: Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance. The system will operate in single channel mode if the DIMM sockets are populated in one channel only.
  • Page 103 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.
  • Page 104: Expansion Card

    AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8350 DH PCIe x16 graphics card, 1 GB DDR3 717220-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe module 695915-001 HP WLAN/Bluetooth module 733687-001 Intel PRO/1000 single port GbE NIC, includes bracket 728562-001 The computer has three PCI Express x1 expansion slots and one PCI Express x16 expansion slot.
  • Page 105 Release the slot cover retention latch that secures the slot covers by lifting the green tab on the latch and rotating the latch to the open position. Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
  • Page 106 If you are removing a PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2).
  • Page 107 If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis.
  • Page 108: System Board Connections

    Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. Reconfigure the computer, if necessary. System board connections Refer to the following illustration and table to identify the system board connectors for your model. System Board Connector System Board Label Color...
  • Page 109: Drives

    System Board Connector System Board Label Color Component SATA 3.0 SATA0 dark blue Primary Hard Drive SATA 3.0 SATA3 light blue Any SATA Device other than the Primary Hard Drive SATA 3.0 SATA1 light blue Any SATA Device other than the Primary Hard Drive SATA 3.0 SATA2...
  • Page 110 You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided four extra 6-32 standard guide screws installed on the top of the drive bay. The 6-32 standard guide screws are required for a media card reader or a secondary hard drive installed in the 3.5-inch optional drive bay.
  • Page 111: Drive Positions

    CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
  • Page 112: Removing A 3.5-inch Device

    Removing a 3.5-inch device CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page 85). Remove the access panel (Access panel on page 86).
  • Page 113: Installing A 3.5-inch Device

    Install 6-32 guide screws in the holes on each side of the drive. NOTE: HP has supplied four extra 6-32 guide screws on top of the drive cage. Refer to Drives on page 99 for an illustration of the extra guide screws location.
  • Page 114 Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. If installing a USB 3.0 media card reader, you must use the USB 3.0 to USB 2.0 adapter and connect the adapter cable from the media card reader to the USB 2.0 connector on the system board labeled MEDIA.
  • Page 115: Removing A Slim Optical Drive

    Removing a slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page 85). Remove the access panel (Access panel on page 86).
  • Page 116: Installing A Slim Optical Drive

    Installing a slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page 85). If the computer is on a stand, remove the computer from the stand. Remove the access panel (Access panel on page 86). Remove the front bezel (Front bezel on page 87) if you are installing a drive in a bay covered by a bezel blank, then remove the bezel blank.
  • Page 117: Removing And Replacing A 3.5-inch Hard Drive

    NOTE: An optional bezel trim piece that surrounds the front of the optical drive is available from HP. Install the bezel trim piece in the front bezel before installing the front bezel. Removing and replacing a 3.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
  • Page 118 Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, slide the drive back until it stops, then lift the drive up and out of the bay (2). To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
  • Page 119 Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it forward until it stops and locks in place. Connect the power cable and data cable to the back of the hard drive. NOTE: The data cable for the primary hard drive must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems.
  • Page 120: Removing A 2.5-inch Hard Drive

    Removing a 2.5-inch hard drive Prepare the computer for disassembly (Preparation for disassembly on page 85). Remove the access panel (Access panel on page 86). Rotate the drive cage to its upright position. Disconnect the power cable and data cable from the back of the hard drive. Pull outward on the release lever at the rear of the drive (1) then slide the drive back until it stops and pull it down and out of the drive bay (2).
  • Page 121 Install four black and blue M3 isolation mounting guide screws (two on each side of the drive). NOTE: M3 metric isolation mounting guide screws can be purchased from HP. When replacing a drive, transfer the four M3 isolation mounting guide screws from the old drive to the new one.
  • Page 122: Power Supply

    WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The power supply is located at the rear of the chassis. It is held in place by three Torx screws outside of the chassis and a release lever inside of the chassis.
  • Page 123 Release the power supply cables from the cable retaining clip under the drive cage. Power supply...
  • Page 124 From the outside, rear of the computer, remove the three Torx screws that secure the power supply to the rear of the chassis. From the inside of the chassis, press the release button at the front of the power supply (1). Slide the power supply forward (2), and then lift it out of the chassis (3).
  • Page 125: Fan Duct

    Fan duct Description Spare part number Fan duct 727145-001 The fan duct sits between the front fan and the heat sink. Prepare the computer for disassembly (Preparation for disassembly on page 85). Remove the access panel (Access panel on page 86).
  • Page 126: Smart Cover Lock (solenoid Lock)

    PC component (for example, processor or power supply) failure Forgotten password NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need it. To obtain a FailSafe Key: Contact an authorized HP reseller or service provider. Order PN 166527-001 for the wrench-style key or PN 166527-002 for the screwdriver bit key.
  • Page 127 From the outside, rear side of the chassis, remove the silver security screw that secures the solenoid lock to the chassis. From the inside of the chassis, disconnect the cable (1) from the system board connector labeled HLOCK. Remove the solenoid lock from the chassis (2). To install the solenoid lock, reverse the removal procedure.
  • Page 128 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF)
  • Page 129: Hood Sensor

    Hood sensor Description Spare part number Hood sensor 638816-001 Prepare the computer for disassembly (Preparation for disassembly on page 85). Remove the access panel (Access panel on page 86). Disconnect the cable from the system board connector labeled HSENSE (1). Using a tool, remove the sensor from the slot by pushing it into the computer to remove it (2).
  • Page 130: Cable Routing

    Cable routing Use the following image to determine proper cable routing in the Small Form Factor computer. Chapter 6 Removal and replacement procedures: Small Form Factor (SFF)
  • Page 131: Front I/o Assembly

    Front I/O assembly Description Spare part number Front I/O assembly 732755-001 Prepare the computer for disassembly (Preparation for disassembly on page 85). Remove the access panel (Access panel on page 86). Remove the front bezel (Front bezel on page 87). Rotate the drive cage to its upright position.
  • Page 132 Remove the cables from the cable clip under the drive cage. Remove the Torx T15 screw (1) that secures the assembly to the front of the chassis. Press the tab on the right side of the assembly (2) to disengage it from the chassis. Push the assembly into the chassis (3), and remove it from the chassis.
  • Page 133: Power Switch Assembly

    Power switch assembly Description Spare part number Power switch assembly 732756-001 Prepare the computer for disassembly (Preparation for disassembly on page 85). Remove the access panel (Access panel on page 86). Remove the front bezel (Front bezel on page 87). Rotate the drive cage to its upright position.
  • Page 134 Remove the cable from the cable clip under the drive cage. From the inside of the chassis, press down on the tab on the top of the power switch (1) to disengage the power switch from the chassis. Pull the power switch out the front of the chassis (2), while routing the cable through the hole in the chassis.
  • Page 135: Speaker

    Speaker Description Spare part number Speaker 727149-001 The speaker is attached to the front of the chassis under the rotating drive cage. Prepare the computer for disassembly (Preparation for disassembly on page 85). Remove the access panel (Access panel on page 86).
  • Page 136: Fan Sink

    Fan sink Description Spare part number Fan sink 727150-001 The fan sink is secured atop the processor with four captive Torx screws. The fan sink includes a heat sink and a fan. Prepare the computer for disassembly (Preparation for disassembly on page 85).
  • Page 137: Processor

    Disconnect the fan cable from the system board connector labeled CPUFAN (1), and then lift the heat sink from atop the processor (2). When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.
  • Page 138 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Chapter 6 Removal and replacement procedures: Small Form Factor (SFF)
  • Page 139: System Board

    System board Description Spare part number System board for use in models without Windows 8 (includes thermal material) 696794-001 System board for use in models with Windows 8 Standard (includes thermal material) 696794-501 System board for use in models with Windows 8 Professional (includes thermal material) 696794-601 System board for use in models with NetClone (includes thermal material) 727722-001...
  • Page 140: Changing From Desktop To Tower Configuration

    When reconnecting the cables it is important that they be positioned correctly. Changing from desktop to tower configuration The Small Form Factor computer can be used in a tower orientation with an optional tower stand that can be purchased from HP. Prepare the computer for disassembly (Preparation for disassembly on page 85).
  • Page 141 Orient the computer so that its right side is facing down and place the computer in the optional stand. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. Reconnect the power cord and any external devices, then turn on the computer.
  • Page 142: Computer Setup (f10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: Change factory default settings. Set the system date and time. Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
  • Page 143: Using Computer Setup (f10) Utilities

    Enable or disable removable media boot ability. Solve system configuration errors detected but not automatically fixed during the Power-On Self- Test (POST). Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. Execute self-tests on a specified ATA hard drive (when supported by drive).
  • Page 144: Computer Setup-file

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-1 Computer Setup—File Option Description System Information Lists: Product name SKU number Processor type/speed/stepping Cache size (L1/L2/L3) (dual core processors have this listed twice) Installed memory size/speed, number of channels (single or dual) (if applicable) Integrated MAC address for embedded, enabled NIC (if applicable) System BIOS (includes family name and version)
  • Page 145: Computer Setup-storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-2 Computer Setup—Storage Option Description Device Lists all installed BIOS-controlled storage devices. Configuration When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number, connector color.
  • Page 146 Table 7-2 Computer Setup—Storage (continued) Storage Options SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system. There are three supported options: IDE, RAID, and AHCI (default). CAUTION: SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes.
  • Page 147 Table 7-2 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self- tests is attached to the system.
  • Page 148: Computer Setup-security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 149 Table 7-3 Computer Setup—Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: Embedded security device System audio USB controller (varies by model) Network controller NOTE: You must disable AMT before trying to hide the network controller. Serial port Parallel port SATA ports (varies by model)
  • Page 150 Table 7-3 Computer Setup—Security (continued) Master Boot Record Enables/disables Master Boot Record (MBR) security. Security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities.
  • Page 151 Table 7-3 Computer Setup—Security (continued) System Security Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. (these options are Default is enabled. hardware dependent) SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the processor.
  • Page 152 Clear Secure Boot Keys—Don't Clear/Clear. Allows you to delete any previously loaded custom boot keys. Default is Don't Clear. Key Ownership—HP Keys/Custom Keys. Selecting Custom Mode allows you to modify the contents of the secure boot signature databases and the platform key (PK) that verifies kernels during system start up, allowing you to use alternative operating systems.
  • Page 153: Computer Setup-power

    Table 7-3 Computer Setup—Security (continued) Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys. Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f keys to access items before the operating system loads. Default is disabled.
  • Page 154 Table 7-4 Computer Setup—Power (continued) Hardware Power SATA Power Management – Enables or disables SATA bus and/or device power management. Management Default is enabled. S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0.5 Watt power usage.
  • Page 155: Computer Setup-advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 7-5 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). QuickBoot (default) = Do not clear memory or perform a memory test.
  • Page 156 Table 7-5 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems.
  • Page 157: Recovering The Configuration Settings

    Table 7-5 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: AMT (enable/disable).
  • Page 158: Troubleshooting Without Diagnostics

    If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. Run the HP diagnostic tool. Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 132 for more information.
  • Page 159: Helpful Hints

    Helpful hints on page 149 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.
  • Page 160 Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Appendix A, POST error messages on page 187 for more information.
  • Page 161: Solving General Problems

    Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 162 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance. Cause Solution Processor is too hot.
  • Page 163 Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: Close unnecessary applications to free up memory.
  • Page 164 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.
  • Page 165: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).
  • Page 166: Solving Hard Drive Problems

    Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage.
  • Page 167 Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with In Windows 7, click Start, expand Computer, and right- a file. click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then click File Explorer from the list of applications.
  • Page 168 Nonsystem disk/NTLDR missing message. Cause Solution Bootable hard drive is not attached as first in a multi-hard If attempting to boot from a hard drive, ensure it is attached to drive configuration. the system board dark blue SATA connector. Bootable hard drive is not listed first in the Boot Order. Run the Computer Setup utility and select Storage >...
  • Page 169: Solving Media Card Reader Problems

    Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.
  • Page 170: Solving Display Problems

    Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
  • Page 171 (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving display problems...
  • Page 172 Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: Reseat the graphics card (if applicable).
  • Page 173 The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor Be sure the monitor cable is securely connected to the may be incorrectly adjusted. computer. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart.
  • Page 174 “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the Restart the computer and enter Safe Mode. Change the monitor supports. settings to a supported setting then restart the computer so that the new settings take effect.
  • Page 175 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/ support Graphics card is not seated properly or is bad (some models). Reseat the graphics card.
  • Page 176: Solving Audio Problems

    Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
  • Page 177 Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.
  • Page 178: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.
  • Page 179: Solving Keyboard And Mouse Problems

    Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application.
  • Page 180 Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard needs repairs. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep date, do not hold down the power button for more than four seconds.
  • Page 181: Solving Hardware Installation Problems

    Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions.
  • Page 182 Table 8-1 Solving Hardware Installation Problems (continued) A new device is not recognized as part of the system. Cause Solution When the system advised you of changes to the configuration, Reboot the computer and follow the instructions for accepting you did not accept them. the changes.
  • Page 183 DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 184: Solving Network Problems

    Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table 8-2 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled.
  • Page 185 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
  • Page 186 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.
  • Page 187: Solving Memory Problems

    For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 188 NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual- channel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), third- party data storage, and other management functions.
  • Page 189: Solving Processor Problems

    Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving processor problems If you encounter processor problems, common causes and solutions are listed in the following table.
  • Page 190: Solving Cd-rom And Dvd Problems

    Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in...
  • Page 191 Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock.
  • Page 192: Solving Usb Flash Drive Problems

    Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers.
  • Page 193: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 194 Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly.
  • Page 195: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
  • Page 196 Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu.
  • Page 197: Post Error Messages

    POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 198: Post Numeric Codes And Text Messages

    POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Control panel message Description Recommended action...
  • Page 199 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
  • Page 200 Control panel message Description Recommended action 301-Keyboard Error Keyboard failure. Reconnect keyboard with computer turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller. Reconnect keyboard with computer turned off.
  • Page 201 Control panel message Description Recommended action 514-CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may Reseat CPU or chassis fan. have malfunctioned. Reseat fan cable. Replace CPU or chassis fan. 515-Power Supply fan not detected Power supply fan is not connected or may Reseat power supply fan.
  • Page 202 Drive Protection System test under Storage > DPS Self-test. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in attached.
  • Page 203 Control panel message Description Recommended action 2200-PMM Allocation Error during MEBx Memory error during POST execution of the Reboot the computer. Download Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM. memory modules, and reboot the computer.
  • Page 204 Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx Reboot the computer. resulted in a failure. If the error persists, update to the latest BIOS version. If the error still persists, replace the system board.
  • Page 205 Control panel message Description Recommended action 2220-USB Key Provisioning file has Provisioning file contained on the USB key is Reboot the computer. mismatch version not a valid version for the current ME If the error persists and system BIOS firmware. has been recently updated, restore previous system BIOS version.
  • Page 206: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed.
  • Page 207 LEDs continue until Reseat DIMMs. problem is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Interpreting POST diagnostic front panel LEDs and audible codes...
  • Page 208 Activity Beeps Possible cause Recommended action Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card. followed by a two second pause. Beeps stop after fifth Replace the graphics card. iteration but LEDs continue until problem is solved.
  • Page 209 Activity Beeps Possible cause Recommended action Red Power LED flashes eleven The current processor does Install a TXT capable processor. times, once every second, not support a feature Disable TXT in the Computer Setup (F10) followed by a two second previously enabled on this utility.
  • Page 210: Password Security And Resetting Cmos

    10 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
  • Page 211: Resetting The Password Jumper

    Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper from pins 1 and 2. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost.
  • Page 212: Clearing And Resetting The Cmos

    Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. To establish new passwords, repeat steps 1 through 4, replace the password jumper on pins 1 and 2, then repeat steps 6 through 8.
  • Page 213 Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts &...
  • Page 214: 11 Hp Pc Hardware Diagnostics

    Why run HP PC Hardware Diagnostics – UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.
  • Page 215: Downloading Hp Pc Hardware Diagnostics To A Usb Device

    Enter the product name in the text box and click Search. Select your specific computer model. Select your operating system. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information. - or - Click the Download button and select Run. The download includes instructions (in English) on how to install the tools on the USB device.
  • Page 216: 12 System Backup And Recovery

    Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
  • Page 217: Creating Recovery Media And Backups

    Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
  • Page 218: Restoring And Recovering Using Windows 8 Tools

    Windows. The Reset recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. Any personal files must be restored from backups you made.
  • Page 219: Using Windows 8 Reset

    If Windows is not responding, use these steps to start Refresh: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created;...
  • Page 220: Recovery Using The Windows 8 Recovery Usb Flash Drive

    If Windows is not responding, use these steps to start Reset: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created;...
  • Page 221: Recovery Using Windows 8 Operating System Media (purchased Separately)

    Recovery using Windows 8 operating system media (purchased separately) This recovery process requires Windows 8 operating system media, which can be ordered from the support website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the media by calling support.
  • Page 222: Backing Up, Restoring, And Recovering In Windows 7

    Backing up your information on page 215. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
  • Page 223: Creating Recovery Media Using Hp Recovery Manager (select Models Only)

    Close all open programs. Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next.
  • Page 224: Creating Recovery Discs With Hp Recovery Disc Creator (select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.
  • Page 225: Backing Up Your Information

    After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD: Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Driver disk. From the drop-down menu, select the drive for burning the recovery media.
  • Page 226: System Recovery

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the recovery disc set by calling support.
  • Page 227: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...
  • Page 228: Using Hp Recovery Disc Operating System Discs (select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 229 CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.
  • Page 230: Appendix A Battery Replacement

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/...
  • Page 231 Locate the battery and battery holder on the system board. NOTE: On some computer models, it may be necessary to remove an internal component to gain access to the battery. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery.
  • Page 232 Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.
  • Page 233: Appendix B Unlocking The Smart Cover Lock

    PC component (for example, processor or power supply) failure Forgotten password NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need it. To obtain a FailSafe Key: Contact an authorized HP reseller or service provider. Order PN 166527-001 for the wrench-style key or PN 166527-002 for the screwdriver bit key.
  • Page 234: Using The Smart Cover Failsafe Key To Remove The Smart Cover Lock

    Using the smart cover FailSafe key to remove the smart cover lock To open the access panel with the Smart Cover Lock engaged: Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer. Turn off the computer properly through the operating system, then turn off any external devices.
  • Page 235 Removing the Smart Cover Lock Screw from the Small Form Factor Removing the Smart Cover Lock Screw from the Ultra-slim Desktop You can now remove the access panel. To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screws. Using the smart cover FailSafe key to remove the smart cover lock...
  • Page 236: Appendix C Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 237: Country-specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
  • Page 238: Appendix D Specifications

    Specifications TWR specifications Chassis 15.7 in 39.9 cm Height 6.7 in 17.0 cm Width 17.4 in 44.2 cm Depth Approximate Weight 20.5 lb 9.3 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22° to 140°F -30° to 60°C Nonoperating NOTE: Operating temperature is derated 1.0°...
  • Page 239: Sff Specifications

    Rated Input Current 5.5A This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
  • Page 240: Appendix D Specifications

    Rated Input Current This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
  • Page 241: Index

    Index booting options access panel Full Boot 187 deleted files locked 152 Quick Boot 187 restoring for Windows 8 locking and unlocking 223 computer models 208 SFF removal and replacement DIMMs. See memory cable lock, spare part number disassembly preparation 14, 18, 22, 25 SFF spare part number 86 SFF 85...
  • Page 242 SFF socket population 91 22, 25 SFF specifications 91 TWR spare part number 77 SFF spare part number 121 TWR installation 43 HP Recovery Disc Creator, using SFF, spare part number 21, TWR socket population 43 TWR specifications 43 Index...
  • Page 243 memory modules TWR removal and spare part number 12, 17, replacement 80 rear fan 20, 25, 43, 91 TWR spare part number 80 TWR removal and monitor problems 160 TWR, spare part number 12, replacement 78 mouse TWR, spare part number 17 cleaning 33 power switch assembly rear panel components...
  • Page 244 SFF expansion card 94 setup password 200 system board removal and SFF media card reader 102 replacement 129 SFF slim optical drive 105 access panel, spare part system board, spare part Smart Cover Lock 223 number 20, 26 number 20, 25, 26 TWR 2.5-inch hard drive 61 disassembly preparation 85 Smart Cover Lock 223...
  • Page 245 TWR removal and power supply removal and steps for creating recovery replacement 83 replacement 80 discs 213 TWR spare part number 83 power supply, spare part steps for creating recovery TWR, spare part number 12, number 12, 18 media 213 power switch assembly removal steps for creating recovery USB system board connections...

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