HP ProDesk 600 G2 Small Form Factor Maintenance And Service Manual
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HP ProDesk 600 G2 Small Form Factor Maintenance And Service Manual

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Maintenance and Service Guide
HP ProDesk 600 G2 Small Form Factor

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Summary of Contents for HP ProDesk 600 G2 Small Form Factor

  • Page 1 Maintenance and Service Guide HP ProDesk 600 G2 Small Form Factor...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ............................1 Standard configuration features ........................... 1 Front panel components ............................2 Rear panel components ............................3 Serial number location ............................4 2 Illustrated parts catalog ..........................5 Computer major components ..........................5 Misc parts ................................7 Drives ..................................
  • Page 6 SMART ATA drives ..............................18 Cable management .............................. 18 4 Removal and replacement procedures: Small Form Factor ................19 Preparation for disassembly ..........................19 Access panel ................................. 20 Front bezel ................................21 Front bezel security ............................. 22 Bezel blanks ................................. 23 Memory ................................
  • Page 7 Clearing and resetting the BIOS ........................116 9 Using HP PC Hardware Diagnostics (UEFI) ..................... 117 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............117 10 System backup and recovery ........................119 Backing up, restoring, and recovering in Windows 8.1 or Windows 8 .............. 119...
  • Page 8 Creating recovery media ......................... 122 Creating recovery media using HP Recovery Manager (select models only) ....122 Creating recovery discs with HP Recovery Disc Creator (select models only) ..... 123 Creating recovery discs ................123 Backing up your information ..................124 System Restore ..........................

  • Page 9: Product Features

    Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.

  • Page 10: Front Panel Components

    Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the slim optical drive bay. Slim Optical Drive (optional) Headphone Connector USB 2.0 Charging (powered) Port (black) Dual-State Power Button USB 2.0 Port (black) Hard Drive Activity Light USB 3.0 Ports (blue) SD Card Reader (optional)

  • Page 11: Rear Panel Components

    An optional second serial port and an optional parallel port are available from HP. If using a USB keyboard, HP recommends connecting the keyboard to one of the USB 2.0 ports with the wake from S4/S5 feature. The wake from S4/S5 feature is also supported on the PS/2 connectors if enabled in BIOS F10 Setup.

  • Page 12: Serial Number Location

    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Chapter 1 Product features...

  • Page 13: Illustrated Parts Catalog

    This chapter provides part information for all chassis. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Item...
  • Page 14 Item Description 200W, standard System board (includes replacement thermal material) Fan sink (includes replacement thermal material) Memory modules (PC4-17000) 16-GB 8-GB 4-GB Processors (include replacement thermal material) Intel Core i7-6700 processor Intel Core i5-6600 processor Intel Core i5-6500 processor Intel Core i3-6320 processor Intel Core i3-6300 processor Intel Core i3-6100 processor Intel Pentium G4520 processor...

  • Page 15: Misc Parts

    Misc parts Item Description Rotating fan duct Serial port, PCI card Printer port, PCI card Speaker Front I/O assembly Power switch assembly Fan sink duct SATA drive power cable SATA data cable, 19.5 inch, 2 straight ends SATA data cable, 14 inch, 1 straight end, 1 right-angle end M.2 USB Cable DisplayPort cable Misc parts...
  • Page 16 Hard drive conversion bracket, 2.5-inch to 3.5-inch SATA SS power extension, 20 inch cable Slim optical drive bezel blank Hood sensor HP Business PC Security Lock Rubber foot Grommet, hard drive isolation, blue Wireless antenna for use with WLAN modules...

  • Page 17: Drives

    Item Description Wireless keyboard, mouse, and dongle USB/PS2 Washable Smart card Drives Description Hard drives 2-TB, 7200-rpm 1-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 2.5-inch 1-TB, hybrid SSD, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, SED 500 GB, 7200 rpm, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, OPAL2, self-encrypting drive (SED) 500-GB, 5400-rpm, 2.5-inch, FIPS 500-GB, hybrid SSD, 2.5-inch or 2.5-inch...

  • Page 18: Misc Boards

    Description 120-GB Solid-state Drive (SSD), OPAL2, MLC Optical drives Blu-ray BD-Writer XL Drive DVD±RW drive DVD-ROM drive Grommet, hard drive isolation, blue Misc boards Description NVIDIA GT730 2 GB DDR3 PCIex8 Intel PRO/1000 NIC Printer port Serial port USB 3.1 Type Cx1 PCIe x1 card PCIe to M.2 adapter WLAN module caddy card + Bluetooth WLAN modules...

  • Page 19: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 20: Generating Static

    Generating static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker...

  • Page 21: Grounding The Work Area

    ● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground. Static Shielding Protection Levels Method Voltage...

  • Page 22: Operating Guidelines

    Transparent metallized shielding bags ● ● Transparent shielding tubes Operating guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides ●...

  • Page 23: Cleaning The Keyboard

    To clean the computer case, follow the procedures described below: To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water.

  • Page 24: Service Considerations

    The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 25: Lithium Coin Cell Battery

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives...

  • Page 26: Sata Hard Drive Cables

    SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

  • Page 27: Removal And Replacement Procedures: Small Form Factor

    Removal and replacement procedures: Small Form Factor Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.

  • Page 28: Access Panel

    Access panel Prepare the computer for disassembly (Preparation for disassembly on page 19). Pull up the access panel handle (1), and then lift the panel off the computer (2). To install the access panel, reverse the removal procedure. Chapter 4 Removal and replacement procedures: Small Form Factor...

  • Page 29: Front Bezel

    Front bezel Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). Lift up the three tabs on the side of the bezel (1), and then rotate the bezel off the chassis (2). To install the front bezel, reverse the removal procedure.

  • Page 30: Front Bezel Security

    Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20).

  • Page 31: Bezel Blanks

    (1), and then rotate the bezel blank off the front bezel (2). NOTE: After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the slim optical drive. Bezel blanks...

  • Page 32: Memory

    Memory Description 16-GB, PC4-17000 8-GB, PC4-17000 4-GB, PC4-17000 The computer comes with double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.

  • Page 33: Populating Dimm Sockets

    Populating DIMM sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel B. Sockets DIMM3 and DIMM4 operate in memory channel A. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.
  • Page 34 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.

  • Page 35: Expansion Card

    Expansion card Description NVIDIA GT730 2 GB DDR3 PCIex8 Intel PRO/1000 NIC Printer port Serial port USB 3.1 Type Cx1 PCIe x1 card PCIe to M.2 adapter WLAN module caddy card + Bluetooth Intel Dual Band Wireless-AC 7265 NV Intel Dual Band Wireless-AC 8260 + Bluetooth 4.0 Intel Dual Band Wireless-AC 3165 + Bluetooth 4.0 The computer has three PCI Express x1 expansion sockets and one PCI Express x16 expansion socket.
  • Page 36 Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis.
  • Page 37 If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
  • Page 38 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis.

  • Page 39: System Board Connections

    System board connections Refer to the following illustration and table to identify the system board connectors for your model. System Board Connector System Board Label Color Component PCI Express x1 X1PCIEXP3 black Expansion Card PCI Express x1 X1PCIEXP2 black Expansion Card PCI Express x1 X1PCIEXP1 black...

  • Page 40: Rotating The Drive Cage

    Rotating the drive cage You must rotate the drive cage to the upright position to access most computer components. Prepare the computer for disassembly (Preparation for disassembly on page 19). To access internal components: Rotate the drive cage upward until it is fully open. To reassemble the computer: Rotate the drive cage back down to its normal position.

  • Page 41: Drives

    Drives Description Hard drives 2-TB, 7200-rpm 1-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 2.5-inch 1-TB, hybrid SSD, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, SED 500 GB, 7200 rpm, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, OPAL2, self-encrypting drive (SED) 500-GB, 5400-rpm, 2.5-inch, FIPS 500-GB, hybrid SSD, 2.5-inch or 2.5-inch 500-GB, 5400-rpm, 2.5-inch, 5 mm Solid-state drives...
  • Page 42 (labeled SATA1 and SATA2). ● HP has provided extra 6-32 hard drive mounting screws installed on the top of the hard drive cage (1) for installing a hard drive into the 3.5-inch secondary hard drive bay. If you are replacing a hard drive, remove the mounting screws from the old drive and install them in the new drive.

  • Page 43: Drive Positions

    Drive positions 9.5mm slim optical drive bay 3.5-inch primary hard drive bay 3.5-inch secondary hard drive bay 2.5-inch hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup. Drives...

  • Page 44: Removing A 9.5Mm Slim Optical Drive

    Removing a 9.5mm slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20).

  • Page 45: Installing A 9.5Mm Slim Optical Drive

    Installing a 9.5mm slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). Remove the front bezel if you are installing a drive in a bay covered by a bezel blank, then remove the bezel blank.

  • Page 46: Removing And Replacing A Primary 3.5-Inch Hard Drive

    Removing and replacing a primary 3.5-inch hard drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20).
  • Page 47 To install a hard drive, you must transfer the mounting screws from the old hard drive to the new hard drive. Align the mounting screws with the slots on the chassis drive cage, press the hard drive down into the bay, and then slide it forward until it stops and locks in place.

  • Page 48: Removing A Secondary 3.5-Inch Hard Drive

    Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: The data cable for the primary hard drive must be connected to the dark blue connector on the system board labeled SATA0 to avoid any hard drive performance problems. Removing a secondary 3.5-inch hard drive Prepare the computer for disassembly (Preparation for disassembly on page...

  • Page 49: Installing A Secondary 3.5-Inch Hard Drive

    Install four silver 6-32 mounting screws on the sides of the drive (two on each side). NOTE: HP has supplied four extra silver 6-32 mounting screws installed on the chassis next to the primary 3.5-inch hard drive bay. Refer to...
  • Page 50 Slide the drive into the drive bay (1), and then connect the power cable (2) and data cable (3) to the rear of the hard drive NOTE: If the drive is a secondary hard drive, connect the other end of data cable to one of the light blue SATA connectors on the system board.

  • Page 51: Removing A 2.5-Inch Hard Drive

    Removing a 2.5-inch hard drive Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). Rotate the drive cage to its upright position (Rotating the drive cage on page 32). Disconnect the power cable (1) and data cable (2) from the back of the hard drive.

  • Page 52: Installing A 2.5-Inch Hard Drive

    Install four black and blue M3 isolation mounting guide screws (two on each side of the drive). NOTE: M3 metric isolation mounting guide screws can be purchased from HP. When replacing a drive, transfer the four mounting screws from the old drive to the new drive.
  • Page 53 Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: If the 2.5-inch hard drive is the primary drive, connect the other end of the data cable to the dark blue SATA connector on the system board labeled SATA0 . If it is a secondary hard drive, connect the other end of the data cable to one of the light blue SATA connectors on the system board.

  • Page 54: Power Supply

    WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The power supply is located at the rear of the chassis. It is held in place by three Torx screws outside of the chassis and a release lever inside of the chassis.
  • Page 55 Release the power supply cables from the cable retaining clip under the drive cage. From the outside, rear of the computer, remove the three Torx screws that secure the power supply to the rear of the chassis. From the inside of the chassis, press the release button at the front of the power supply (1). Power supply...
  • Page 56 Slide the power supply forward (2), and then lift it out of the chassis (3). To install the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are properly positioned in the clip under the drive cage.

  • Page 57: Rotating Fan Duct

    Rotating fan duct The rotating fan duct sits between the fan sink and rear of the computer. Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). Rotate the fan duct upward. Pull the duct away from the chassis to disengage the clips on the duct from the chassis.

  • Page 58: Fan Sink Duct

    Fan sink duct The fan sink duct sits around the fan sink. Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). Rotate the fan duct upward. Remove the power cable from the clips on the top of the duct. Pull the tabs away from each other (1), and then lift the duct from around the fan sink (2).

  • Page 59: Front I/O Assembly

    Front I/O assembly Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). Remove the front bezel (Front bezel on page 21). Rotate the drive cage to its upright position (Rotating the drive cage on page 32).
  • Page 60 Press the tab on the right side of the assembly (2) to disengage it from the chassis. Push the assembly into the chassis, and then remove it from the chassis. To install the assembly, insert the assembly from the inside of the chassis, and then pull the tab on the right side of the assembly out the front of the chassis.

  • Page 61: Power Switch Assembly

    Power switch assembly Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). Remove the front bezel (Front bezel on page 21). Rotate the drive cage to its upright position (Rotating the drive cage on page 32).
  • Page 62 From the inside of the chassis, press down on the tab on the top of the power switch to disengage the power switch from the chassis. Pull the power switch out the front of the chassis, while routing the cable through the hole in the chassis.

  • Page 63: Speaker

    Speaker The speaker is attached to the front of the chassis under the rotating drive cage. Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). Remove the front bezel (Front bezel on page 21).

  • Page 64: Fan Sink

    Fan sink The fan sink is secured atop the processor with four captive Torx screws. The fan sink includes a heat sink and a fan. Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20).

  • Page 65: Processor

    Processor Description Intel Core i7-6700 processor Intel Core i5-6600 processor Intel Core i5-6500 processor Intel Core i3-6320 processor Intel Core i3-6300 processor Intel Core i3-6100 processor Intel Pentium G4520 processor Intel Pentium G4500 processor Intel Pentium G4400 processor Intel Celeron G3920 processor Intel Celeron G3900 processor Prepare the computer for disassembly (Preparation for disassembly on page...

  • Page 66: System Board

    After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. System board...
  • Page 67 Remove the eight Torx screws that secure the system board to the chassis. Slide the system board toward the front of the chassis to disengage the connectors. Lift the system board up and out of the chassis. To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS.

  • Page 68: System Board Callouts

    System board callouts Sys Bd Label Color Component Sys Bd Label Color Component X1PCIEXP3 Black Expansion card PWRCMD White Power supply X1PCIEXP2 Black Expansion card SATAPWR0 Black Drives X1PCIEXP1 Black Expansion card White 6-pin main power X16PCIEXP White Expansion card SPKR White Speaker...
  • Page 69 Black Processor FRONT USB Yellow Front I/O CPUFAN White Processor fan SATA2 Light blue Any SATA Device other than the primary hard drive DIMM4 White Memory module PSWD Green Clear system passwords DIMM3 Black Memory module CMOS Yellow Reset CMOS DIMM2 White Memory module...

  • Page 70: Changing From Desktop To Tower Configuration

    Orient the computer so that its right side is facing down and place the computer in the optional stand. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. Reconnect the power cord and any external devices, and then turn on the computer.

  • Page 71: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. View the system configuration, including settings for processor, graphics, memory, audio, storage, ●...
  • Page 72 Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. To apply and save changes, select Main > Save Changes and Exit. ●...

  • Page 73: Computer Setup-Main

    Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform the following functions: ●...
  • Page 74 ● Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com will copy the BIOS file to the correct location on the hard drive or USB device.

  • Page 75: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Security Option Description Set up BIOS Lets you set and enable a BIOS administrator password, which includes the following privileges: Administrator Password ●...
  • Page 76 Table 5-2 Computer Setup—Security (continued) ● Data Recovery Policy Select ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you select whether or not to execute recovery of a corrupted region if it is detected. Set Up BIOS Power-On Lets you set and enable a BIOS power-on password.

  • Page 77: Computer Setup-Advanced

    Table 5-2 Computer Setup—Security (continued) Default is ‘Unlock’. Cover Removal Sensor (Disabled/Notify user/Administrator password) Lets you disable the cover sensor or configure what action is taken if the computer cover was removed. Default is ‘Disabled’. NOTE: Notify user alerts the user with a POST error on the first boot after the sensor detects removal of the cover.
  • Page 78 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Legacy Boot Order Specify the order in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Specify the order of attached hard drives.
  • Page 79 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Virtualization Technology for Directed I/O (VTd) (Intel only) Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled. PCI Express Slot x (enable/disable) Lets you disable individual expansion slots.
  • Page 80 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Serial port B ● SATA0 SATA1 ● ● SATA2 ● SATA3 ● SATA5 ● Front USB ports ● Rear USB ports USB charging port function ● ● Media card reader Restrict USB Devices Specify the following categories of USB devices to enable: ●...
  • Page 81 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) This feature is designed to provide a visual indication of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled. NOTE: A normal shutdown goes to the S4 state for Windows 8 or later. S0 (On) = Solid white LED.

  • Page 82: Recovering The Configuration Settings

    Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup–Main on page 65 in the Computer Setup—File table.) The Save to Removable Media option creates a file named HPSETUP.TXT on an inserted USB flash media device.

  • Page 83: Troubleshooting Without Diagnostics

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

  • Page 84: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: Be in front of your computer when you call. ● ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 85: Solving General Problems

    ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
  • Page 86 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 87 Poor performance. Cause Solution Make sure the processor heat sink is installed properly. Hard drive is full. Transfer data from the hard drive to create more space on the hard drive. Low on memory. Add more memory. Hard drive fragmented. Defragment hard drive.
  • Page 88 Computer powered off automatically and the Power LED flashes red four times and then white two times. Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running. A fan may be blocked or not turning. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.

  • Page 89: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).

  • Page 90: Solving Hard Drive Problems

    Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8.1, on the Start screen type e, and then select File Explorer from the list of applications.
  • Page 91 Drive not found (identified). Cause Solution The device is attached to a SATA port that has been hidden in Run the Computer Setup utility and ensure Device Available is Computer Setup. selected for the device's SATA port in Advanced > Port Options. Drive responds slowly immediately after power-up.

  • Page 92: Solving Media Card Reader Problems

    Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Use the task manager to close programs that do not respond. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power.

  • Page 93: Solving Display Problems

    Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
  • Page 94 (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Chapter 6 Troubleshooting without diagnostics...
  • Page 95 Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: Reseat the graphics card (if applicable).
  • Page 96 The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may Be sure the monitor cable is securely connected to the be incorrectly adjusted. computer. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart.
  • Page 97 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.

  • Page 98: Solving Audio Problems

    Certain typed symbols do not appear correct. Cause Solution In Windows 7, click Start, select All Programs, select Accessories, select System Tools, and then select Character Map. In Windows 8.1, on the Start screen, type ch, and then select Character Map from the list of applications. In Windows 10, type ch in the taskbar search box, and then select Character Map from the list of applications.
  • Page 99 Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 100: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications.

  • Page 101: Solving Keyboard And Mouse Problems

    Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back Printer will not print. Cause Solution The printer may be out of paper.
  • Page 102 Mouse does not respond to movement or is too slow. Cause Solution Press the Ctrl keys at the same time (or press the Windows logo key) to display the Start menu. Use the arrow keys to select Shut Down and then press Enter.

  • Page 103: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.

  • Page 104: Solving Network Problems

    DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
  • Page 105 Table 6-2 Solving Network Problems (continued) Network driver does not detect network controller. Cause Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Incorrect network driver.
  • Page 106 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.

  • Page 107: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 108: Solving Cd-Rom And Dvd Problems

    Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
  • Page 109 System will not boot from CD-ROM or DVD drive. Cause Solution Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not correct. Run the Computer Setup utility and change boot sequence in Advanced > Boot Options. Drive not found (identified).
  • Page 110 Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.

  • Page 111: Solving Usb Flash Drive Problems

    Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows.

  • Page 112: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 113 Unable to connect to the Internet. Cause Solution In the Browsing history section on the General tab, click the Delete button. Select the Cookies check box and click the Delete button. Windows 8.1: From the Start screen, type c, and then select Control Panel from the list of applications.

  • Page 114: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.

  • Page 115: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes

    POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
  • Page 116 Control panel message Description Recommended action RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See be replaced. the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
  • Page 117 Run the Drive Protection erroneous error message.) System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) POST numeric codes and text messages 109...
  • Page 118 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Drive Hard drive is about to fail. (Some hard drives...
  • Page 119 Control panel message Description Recommended action Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an If a PCI expansion card was recently ▲ option ROM too large to download during POST. added, remove it to see if the problem remains.

  • Page 120: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling fan is Reseat fan. not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS Make sure system has proper airflow. has detected your machine was previously shut down to avoid overheating.
  • Page 121 Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. ● 2 second pause occurs after the last minor blink. ● Beep error code sequences occur for the first 5 iterations of the pattern and then stop. ●...

  • Page 122: Password Security And Resetting Cmos

    If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not be covered under warranty.
  • Page 123 Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 124: Clearing And Resetting The Bios

    Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other Security settings. On Intel systems with advanced manageability features, the CMOS button will also partially unprovision AMT.

  • Page 125: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 126 Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 118 Chapter 9 Using HP PC Hardware Diagnostics (UEFI)

  • Page 127: 10 System Backup And Recovery

    Backing up, restoring, and recovering in Windows 8.1 or Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 128: Using Reset When The System Is Not Responding

    For Windows 8, from the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows recovery USB flash drive on page 120.

  • Page 129: Recovery Using Windows Operating System Media (Purchased Separately)

    Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 130: Creating Recovery Media

    124. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 131: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 132: Backing Up Your Information

    Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Windows disk. From the drop-down menu, select the drive for burning the recovery media. Click the Create button to start the burning process. Label the disc after you create it, and store it in a secure place.

  • Page 133: System Recovery

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 134: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 135: Using Hp Recovery Disc Operating System Discs (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 136 After the repair is completed: Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended Applications. 128 Chapter 10 System backup and recovery...

  • Page 137: Appendix A Battery Replacement

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 138 Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up.
  • Page 139 Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.

  • Page 140: Appendix B Statement Of Volatility

    Download the latest BIOS (system ROM) from the HP website. Follow the instructions to flash the BIOS that are found on the website. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen.

  • Page 141: Appendix C Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 142: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 143: Appendix D Specifications

    Specifications Chassis (in the desktop position) 3.93 in 100 mm Height 13.26 in 33.7 cm Width 14.98 in 380 mm Depth Approximate Weight 13.0 lb 5.9 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range 50°...

  • Page 144: Index

    7 cleaning illustrated 8 removal and replacement 49, 50 computer 14 HP PC Hardware Diagnostics (UEFI) fan sink mouse 15 downloading 117 illustrated 6 safety precautions 14 HP Recovery Disc Creator, using 123 removal and replacement 56 136 Index...
  • Page 145 recovery discs, using for restore installing password 2.5-inch hard drive 44 administrator 114 recovery media, creating 123 battery 129 clearing 114 recovery media, creating Windows expansion card 27 power-on 114 7 122 memory 24 POST error messages 107 recovery partition, Windows 8 119 primary 3.5-inch hard drive 38 power cord set requirements recovery partition, Windows 8.1...
  • Page 146 data cable pinouts 18 hard drive recovery 125 hard drive characteristics 17 Help and Support 121 screws, correct size 16 steps for creating recovery security discs 123 front bezel 22 steps for creating recovery serial number location 4 media 122 serial port, illustrated 7 steps for creating recovery USB service considerations 16...

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