Hardware Problems; Print Jobs Not Output - Oki MC780fx User Manual

TROUBLESHOOTING FOR PRINTING
No. Check...
2 See the Device page of TopAccess. Are the
options specified for the job supported by the
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hardware configuration?
3 Can you print the jobs from other clients?
4 Have you ever printed successfully from this
client?
5 Did you set up the printer driver other than by an
SMB connection?
2
6 (For Macintosh only)
Can you see the equipment you created in the
Selector?
7 At this point, the problem is most likely to be related to a client-side error. Refer to the Basic Guide to fix the problem.

Hardware Problems

This section describes troubles caused by the hardware device (the equipment).
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If an icon or a message indicating an error is not displayed, or the problems in the printer drivers or the network connection cannot be
specified, a hardware problem is a possible cause of the trouble.
The following are common factors involved in the hardware problems:
• System board, cables, and connectors
• The equipment, and its components such as the duplexing unit or the Finisher
• System software or firmware of the equipment
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Print jobs not output

Problem Description
All the clients within a network fail to make the equipment output the print jobs.
Corrective Action
There remains a possibility that improper settings of the software such as printer drivers caused the problem. However, a hardware
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error is possible, if none of the clients can print the jobs. Try the steps on the checklist below. If the problem persists after you have
followed all of the steps, contact your dealer.
No Check...
1 Is printing prohibited from all connected client
computers?
2 Can you see the job from TopAccess or another
print monitoring utility, such as PCONSOLE or
Print Manager?
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3 Can you identify the problem with the error
message or the error code and resolve it?
Also refer to the Basic Guide for more information on resolving output errors caused by software settings.
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Yes No Corrective Action
If not, delete the job, install the required
Next Step
 components, and try again. Contact your dealer

for further information.
See the following section to fix the problem.
Next Step
  P.22 "Cannot print with the equipment

(network connection problems)"
See the following section to fix the problem.
Next Step


 P.21 "Cannot print (port setting problems)"
See the following section to fix the problem.
Next Step


 P.23 "Cannot print with SMB print"
Refer to the Basic Guide.
Next Step


Yes No Corrective Action
See the following section to fix the problem:
Next Step


 P.22 "Network Connection Problems"
See the following section to fix the problem:
Next Step
  P.33 "Locating the Equipment in the Network"

See the following sections to fix the problem:
End P.43 "Error Messages"
 
P.44 "Error Codes"

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