Oki MC770x User Manual
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Oki MC770x User Manual

Oki MC770x User Manual

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  • Page 1 User’s Manual Troubleshooting Guide...

  • Page 2: Table Of Contents

    This manual supports the following models. MC760x, MC770x, MC780x, ES7470x MFP, ES7480x MFP, MPS3537mc, MPS4242mc The illustrations of the machine used in this document may be different from what you actually see on your machine. Table of contents 1 Troubleshooting......4 Hardware Problems ...........24...
  • Page 3 Table of contents N/W-Fax Driver General Errors......38 Wireless LAN Problems ........39 Client Software Authentication Problems...40 Cannot log in using client software ......40 CHECKING THE EQUIPMENT STATUS WITH TopAccess ........41 Hardware Status Icons on TopAccess [Device] Tab..............41 Error Messages..........42 Error Codes............43 Error codes on print jobs........

  • Page 4: Troubleshooting

    Troubleshooting When a Paper Jam Occurs·················································· P.5 TROUBLESHOOTING FOR THE HARDWARE ················· P.16 TROUBLESHOOTING FOR PRINTING······························ P.20 TROUBLESHOOTING FOR COPYING ······························ P.25 TROUBLESHOOTING for FAX··········································· P.27 TROUBLESHOOTING FOR SCANNING···························· P.29 TROUBLESHOOTING FOR e-Filing ·································· P.30 TROUBLESHOOTING FOR NETWORK CONNECTIONS··············· P.32 CHECKING THE EQUIPMENT STATUS WITH TopAccess ············...

  • Page 5: When A Paper Jam Occurs

    When a Paper Jam Occurs ● When a Paper Jam Occurs When a paper jam occurs in Tray 1, During Paper Jams Multi-Purpose Tray (MPT) When a paper jam occurs during printing, an alarm will sound, and the following message will be displayed on the screen: Remove the paper tray from Tray 1.

  • Page 6: When Paper Jam Occurs Inside The Machine

    When a Paper Jam Occurs If the Multi-Purpose Tray (MPT) is closed, Close the front cover. hold both sides of the Multi-Purpose Tray (MPT), and position it in front of you. Front cover Multi-Purpose Tray (MPT) If the Multi-Purpose Tray (MPT) is not in use, close the Multi-Purpose Tray (MPT).
  • Page 7 When a Paper Jam Occurs Pull the fuser unit lock control lever (blue) Push the fuser unit lock control lever (blue) in the direction of the arrow. toward the back to lock it in place. Fuser unit Fuser unit lock control lock control lever (blue) lever (blue)

  • Page 8: When An Error Remains After Removing Jammed Paper

    When a Paper Jam Occurs When an Error Remains After Removing Cover the drum cartridges with paper to prevent direct exposure to light. Jammed Paper Remove any remaining jammed paper using the following procedure. Hold the handle and lift the scanner part. Scanner part Note •...

  • Page 9: Paper Jam On Both Sides Of The Printer Unit

    When a Paper Jam Occurs Paper Jam on Both Sides of the Printer Replace the image drum cartridges. Unit Image drum cartridges There is a paper jam near the duplex unit. Press the jam release lever of the duplex unit on the back of device, and open the duplex unit cover.

  • Page 10: When Paper Jam Occurs In Tray 2/3/4 (Option)

    When a Paper Jam Occurs When Paper Jam Occurs in Tray 2/3/4 If the paper is not automatically ejected, pull out the duplex unit cover. (Option) Note Here, a paper jam in Tray 2 is used as an example. The same procedure is used for Tray 3/4. •...

  • Page 11: When Paper Jam Occurs In Inner Finisher (Option)

    When a Paper Jam Occurs Hold both sides of the Multi-Purpose Tray Close the Multi-Purpose Tray (MPT). (MPT), and fold it down. Multi-Purpose Tray (MPT) Multi-Purpose Tray (MPT) This completes the procedure. Pull the central lever upward, and open the When Paper Jam Occurs in Inner front cover.

  • Page 12: When A Document Is Jammed

    When a Paper Jam Occurs Close the finisher cover. When a Document is Jammed When a document becomes jammed, an alarm will sound and a message will appear in the control panel. Open the RADF cover to remove the jammed document. Pull the RADF cover open lever to open the RADF cover.
  • Page 13 When a Paper Jam Occurs If you can see the edge of the jammed Pull the jammed paper slowly to remove it. document, pull it out gently. Jammed paper If you were able to remove the document, Return the document holding pad to its close the inner cover and proceed to step original position.

  • Page 14: When A Staple Jammed

    When a Paper Jam Occurs Close the finisher cover. When a Staple Jammed When Staple Jam Occurs in Inner Finisher (Option) Hold the handle and lift the scanner part. Return the scanner part to its original Scanner part position. Handle Open the rear cover of the finisher.
  • Page 15 When a Paper Jam Occurs Place the cartridge. Close the offline stapler cover. - 15 -...

  • Page 16: Troubleshooting For The Hardware

    TROUBLESHOOTING FOR THE HARDWARE ● TROUBLESHOOTING FOR THE HARDWARE When This Screen Is Displayed Various screens are displayed on the touch panel depending on the state of the equipment. This section describes how to solve problems with some of the screen examples. Screen Description / Remedy A message appears on the upper part of the screen to...

  • Page 17: Messages Displayed On The Touch Panel

    TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel A message appears on the upper part of the screen to notify users of a problem, etc. The major examples of problems and how to solve them are described in the table below. Message Problem Description Corrective Action...
  • Page 18 TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action READY (CHECK STAPLER) No staples are left in the stapler of the Refill the staples. finisher. READY (FINISHER FULL) The receiving tray of the finisher is full Remove the paper from the receiving tray of the finisher. of paper.
  • Page 19 TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action Reboot the machine An error has occurred in the Rebooting the equipment may correct the error: Press the equipment and it stopped normal [POWER] buttons on the control panel simultaneously until a “pip” operation.

  • Page 20: Troubleshooting For Printing

    TROUBLESHOOTING FOR PRINTING ● TROUBLESHOOTING FOR PRINTING Print Job Problems This section describes how to clear the print jobs errors. Clearing print job errors Problem Description A print job error occurs and [JOB STATUS] blinks when the paper specified by the computer is not set in the trays of the equipment. Corrective Action Clear the error following the procedure below.

  • Page 21: Cannot Remember The Document Password For A Private Print Job

    TROUBLESHOOTING FOR PRINTING Cannot remember the document password for a Private Print job Problem Description I cannot remember the document password for my Private Print job. Corrective Action The document password for a Private Print job is never shown, once the job has been sent to the equipment. To print the failed Private Print job, submit the document again as a new Private Print job.

  • Page 22: Command Line Options Not Processed

    TROUBLESHOOTING FOR PRINTING Command line options not processed Problem Description All the print options are sent to the equipment at the beginning of the print job. If the print file already contains print commands, they overwrite the command line options you set. For example, if the print file specifies Letter paper, and you specify A4 paper with the lp command, the document is printed on Letter size paper.

  • Page 23: Cannot Print With Smb Print

    TROUBLESHOOTING FOR PRINTING No. Check... Corrective Action Have you set the protocol settings so they are Set up the proper protocol. Next Step compatible with your network and client protocol   settings? Have you set up the appropriate type(s) of print Check the settings required for your printing Next Step ...

  • Page 24: Hardware Problems

    TROUBLESHOOTING FOR PRINTING Corrective Action The checklist below will help you identify the source of the error and direct you to information resolving the problem. If the problem persists after you have followed all of the steps, contact your dealer. No.

  • Page 25: Troubleshooting For Copying

    TROUBLESHOOTING FOR COPYING ● TROUBLESHOOTING FOR COPYING Copying Problems See the table below when you have a problem in operating copy function or have an unexpected copy output. Problem Description Cause Corrective Action Functions cannot be set. Another function that is unavailable for the Some functions cannot be combined.
  • Page 26 TROUBLESHOOTING FOR COPYING Problem Description Cause Corrective Action Copied image has black streaks The scanning area or guides are stained. Clean them. in the horizontal direction. Copied image has white streaks The LED print head is stained. Clean the LED print head. or color streaks in the vertical direction.

  • Page 27: Troubleshooting For Fax

    TROUBLESHOOTING for FAX ● TROUBLESHOOTING for FAX Troubleshooting Error codes Below is a list of error codes that you might see in the lists or reports. Error Code Description Remedy 0012 Original misfeed Clear the misfed original. 0013 Cover open Firmly close the open cover.

  • Page 28: Transmission/Reception Trouble

    TROUBLESHOOTING for FAX Transmission/reception trouble Below is a list of trouble you might encounter during the transmission/reception. Transmission troubles Trouble Check Point TRANSMIT is not displayed even if the • Is the modular cord disconnected? [START] button is pressed. • Is the power plug unplugged from the power outlet? •...

  • Page 29: Troubleshooting For Scanning

    TROUBLESHOOTING FOR SCANNING ● TROUBLESHOOTING FOR SCANNING Scanning Problems This section describes troubleshooting for using scan data. Cannot E-mail my scans Problem Description I have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the specified e-mail address. Corrective Action Check the following points: •...

  • Page 30: Troubleshooting For E-Filing

    TROUBLESHOOTING FOR e-Filing ● TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages and the corrective actions for each message. e-Filing Web Utility terminates the session Problem Description The message “This operation will end your e-Filing session.”...
  • Page 31 TROUBLESHOOTING FOR e-Filing Message Corrective Action Cannot start e-Filing Session. The Disk is Full. Erase unnecessary data from the Control Panel. For instructions on how to delete data from the Control Panel, refer to the e-Filing Guide. Cannot create a Box. The Disk is full. Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space.

  • Page 32: Troubleshooting For Network Connections

    TROUBLESHOOTING FOR NETWORK CONNECTIONS ● TROUBLESHOOTING FOR NETWORK CONNECTIONS Locating the Equipment in the Network Cannot locate the equipment in the network Problem Description I cannot locate the equipment in the network. Corrective Action Improper settings may cause problems in locating the equipment in the network. Try the checklist below to detect the cause of the problem.

  • Page 33: Cannot Locate The Equipment With Local Discovery

    TROUBLESHOOTING FOR NETWORK CONNECTIONS Cannot locate the equipment with Local Discovery Problem Description Local Discovery cannot detect the equipment. Corrective Action The equipment is normally located automatically by SNMP. When the TWAIN driver, File Downloader, Address Book Viewer, Backup/ Restore Utility, Remote Scan driver, N/W-Fax driver or printer driver cannot automatically discover the equipment over the network, the most likely cause is limitations of the protocols supported by the computer.

  • Page 34: Equipment Does Not Respond To Ping Command

    TROUBLESHOOTING FOR NETWORK CONNECTIONS Equipment does not respond to ping command Problem Description The equipment does not respond to a ping command. Corrective Action Check the network settings following the checklist below. No. Check... Corrective Action Confirm that the TCP/IP protocol suite is installed on the Refer to the networking section of your operating system Next Step ...

  • Page 35: Printing Problems (Network Related)

    TROUBLESHOOTING FOR NETWORK CONNECTIONS Check... Corrective Action Is the LDAP server correctly running? Next Step Confirm that LDAP server is correctly running.   Is the LDAP server setting correctly set? Enter the correct LDAP setting. Reenter the correct  password carefully because it is displayed by asterisks.

  • Page 36: Ipp Print In A Windows Operating System Environment

    TROUBLESHOOTING FOR NETWORK CONNECTIONS Check... Corrective Action Is the Raw TCP or LPR port configured with the correct Refer to the Basic Guide to configure the proper port. Next Step   IP address? Can you print to the equipment? See the following section to fix the problem: ...

  • Page 37: Macintosh Environment

    TROUBLESHOOTING FOR NETWORK CONNECTIONS Macintosh environment No. Check... Corrective Action Are the IP address properties correctly set? Next Step Set up the IP address correctly.   Can you access any other network device from the Refer to your Macintosh networking documentation or Next Step ...

  • Page 38: N/W-Fax Driver General Errors

    TROUBLESHOOTING FOR NETWORK CONNECTIONS 3. When the screen for selecting a printer is displayed, select [Have Disk]. 4. Browse to the subdirectory that contains the appropriate *.inf file.  Location does not contain information about your hardware Problem description The path to the *.inf file selected during driver installation is too far away. In other words, there are too many characters in the directory path.

  • Page 39: Wireless Lan Problems

    TROUBLESHOOTING FOR NETWORK CONNECTIONS  Fax transmission cannot be performed with a cover sheet Problem description In a N/W-Fax driver which is set to the IPP port, no cover sheet is output and an XL error occurs in the fax transmission when a printer driver whose file name consists of 54 letters or more is specified for the default printer and a Fax is sent with a cover sheet added from Microsoft Excel.

  • Page 40: Client Software Authentication Problems

    TROUBLESHOOTING FOR NETWORK CONNECTIONS Client Software Authentication Problems Cannot log in using client software Problem Description I cannot log into the equipment using client software. Corrective Action If you cannot log into the equipment using client software, contact the administrator of the equipment. Since the user name and password registered in the client software are used for authentication in the case of automatic login, the log-in screen may not be displayed.

  • Page 41: Checking The Equipment Status With Topaccess

    CHECKING THE EQUIPMENT STATUS WITH TopAccess ● CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess [Device] Tab When the equipment requires maintenance or when an error occurs with the equipment, the icons indicating the status information appear near the graphic image of the equipment on the TopAccess [Device] tab. The following are the icons displayed and their descriptions.

  • Page 42: Error Messages

    CHECKING THE EQUIPMENT STATUS WITH TopAccess Staples Empty This icon indicates no staples are left in the Finisher. Call for Service Contact your dealer to have the equipment inspected. Error Messages When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action. TopAccess Message Corrective Action Cover Open - Please Close Cover.

  • Page 43: Error Codes

    CHECKING THE EQUIPMENT STATUS WITH TopAccess TopAccess Message Corrective Action Magenta Toner Near Empty - Please Prepare New Toner Cartridge. Prepare the new toner cartridge. Yellow Toner Near Empty - Please Prepare New Toner Cartridge. Prepare the new toner cartridge. Close duplexing unit cover Close the duplexing unit cover.

  • Page 44: Error Codes On Transmission And Reception

    CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Not authorized to perform printing in the specified The user has not been authorized to perform this operation. Ask your 4321 setting administrator. Image data generation failure Check if the file to be printed is broken. Perform printing again or use another 4411 printer driver.
  • Page 45 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Address Book reading failure Turn the power OFF and then back ON. Perform the job in error again. Reset 1C61 the data in the Address Book and perform the job again. If the error still persists, contact your service representative.
  • Page 46 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Exceeding maximum offramp destinations Ask the sender to specify up to 40 destinations for one offramp gateway job. 3D20 The equipment cannot perform offramp gateway transmission for more than 40 destinations.

  • Page 47: Error Codes On Scan Jobs

    CHECKING THE EQUIPMENT STATUS WITH TopAccess Error codes on scan jobs Memo The error indications on scan jobs are done as follows: • On TopAccess log list, messages indicating the status are displayed. • On the touch panel of the equipment, error codes are displayed. See the listings below. Error Code Problem Description Corrective Action...
  • Page 48 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Save as File Wrong Job status Turn the power OFF and then back ON. Try it again. If the error still 2D10, 2D12, 2D13 persists, contact your service representative. Not enough memory Wait for a while and try again.
  • Page 49 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Store to USB Wrong Job status Turn the power OFF and then back ON. Try the problem job again. If the 2E10, 2E12, 2E13 error still persists, contact your service representative. Not enough memory Wait for a while and try again.
  • Page 50 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Insufficient permission to access e-Filing box Check if the user is authorized to perform this job. 2A72 using scan utility Store to e-Filing Job status failed Turn the power OFF and then back ON. Try the problem job again. If the 2B11 error still persists, contact your service representative.
  • Page 51 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Insufficient system storage The file is too large for the mailbox. Confirm the mailbox size on the mail 2552 server. Transmit again in text mode or with a lower resolution. If the error still persists, divide the document and transmit again.

  • Page 52: Maintenance

    Maintenance Replacing Consumables / Maintenance Units················· P.53 Maintenance ······································································· P.66 Moving or Transporting the Machine ······························· P.71...

  • Page 53: Replacing Consumables / Maintenance Units

    Replacing Consumables / Maintenance Units ● Replacing Consumables / Maintenance Units Replacing the Toner Cartridge • When dealing with paper jams or replacing toner cartridges, take care not to get toner on your hands or clothes. If toner gets on Warning hands or skin, wash it off with soap and water.
  • Page 54 Replacing Consumables / Maintenance Units Replace the Toner Cartridges Rotate the blue lever on the toner cartridge in the direction of the arrow until it stops. Hold the handle and lift the scanner part. Lever Scanner part Handle The position of the lever is as follows. •...
  • Page 55 Replacing Consumables / Maintenance Units Remove the toner cartridge carefully from Rotate the blue lever on the toner cartridge the machine. in the direction of the arrow until it stops. Groove Note Toner cartridge • If the light-shielding film is dropped on the toner Cartridge while exchanging toner cartridges, the LED lens guide...

  • Page 56: Replacing The Image Drum Cartridge

    Replacing Consumables / Maintenance Units Close the top cover. Replacing the Image Drum Cartridge Warning • Do not expose the toner or the toner cartridge to fire. The toner might explode and cause burns. Top cover • Do not store toner cartridges close to a fire. The toner can ignite and cause fires or burns.
  • Page 57 Replacing Consumables / Maintenance Units Recommended Schedule for Replacing the Replacing the Image Drum Cartridge Image Drum Cartridge Hold the handle and lift the scanner part. When the image drum cartridge nears the end of its lifespan, the message [*Image Drum Near Life] (* represents the specific color) will appear on the control panel to notify you that Scanner part it is time to prepare a new image drum cartridge.
  • Page 58 Replacing Consumables / Maintenance Units Install a new toner cartridge in the image Memo drum cartridge. • For information on how to return used image drum cartridges, see "Collection of Used Consumables" Note in the section of customer support / maintenance product warranty / product warranty.
  • Page 59 Replacing Consumables / Maintenance Units Turn the cartridge so that the surface you Return the scanner part to its original removed the tape from is facing down. position. Align the hole in the left end of the toner Scanner part cartridge with the post in the image drum.

  • Page 60: Replacing The Fuser Unit

    Replacing Consumables / Maintenance Units Push the top cover open button to open the Replacing the Fuser Unit top cover. Recommendation for Replacing the Fuser Unit Caution There is a risk of getting burned. When the fuser unit nears the end of its lifespan, the message Do not touch the fuser unit.
  • Page 61 Replacing Consumables / Maintenance Units Press and secure blue lock control lever on Note the left and right of the fuser unit. • Avoid hitting the LED head. Fuser unit lock control lever (blue) Memo Fuser unit • For information on how to return used fuser units, lock control see "Collection of Used Consumables"...

  • Page 62: Replacing The Belt Unit

    Replacing Consumables / Maintenance Units Hold the handle and lift the scanner part. Replacing the Belt Unit Scanner part Recommendation for Replacing the Belt Unit When the belt unit nears the end of its lifespan, the message Handle [Time to Replace Belt] will appear on the control panel to notify you that it is time to prepare a new belt unit.
  • Page 63 Replacing Consumables / Maintenance Units Turn the two blue lock levers in the Rotate the two blue lock levers in the direction of the arrow to unlock the belt direction of the arrow , and confirm that unit. Then grip the two levers and remove the belt unit is secure.

  • Page 64: Replacing The Inner Finisher Cartridge

    Replacing Consumables / Maintenance Units Return the scanner part to its original Open the rear cover of the finisher. position. Scanner part Cover Pull out the cartridge. Memo • If you dispose of a used belt unit yourself, be sure to place it in a plastic bag and follow local regulations for proper disposal.

  • Page 65: Replacing The Offline Stapler Cartridge

    Replacing Consumables / Maintenance Units Press down the transparent case, and Replacing the Offline Stapler remove the seals. Cartridge Open the offline stapler cover. Install the new cartridge. Remove the new cartridge unit from its packaging. Place the cartridge. Remove the empty cartridge. Close the finisher cover.

  • Page 66: Maintenance

    Maintenance ● Maintenance Cleaning the document glass Cleaning the Surface of the Machine (glass surface) Note If the document glass (glass surface) is dirty, black specks or • Do not use benzene or paint thinners. They may damage streaks may appear on your copies and prints, as well as on plastic parts or paint.

  • Page 67: Clean The Document Transporting Roller And Document Holding Roller

    Maintenance Open the inner cover. Clean the document transporting Clean the roller with a soft, damp cloth. roller and document holding roller Roller If the document transporting roller is dirty, black specks or Inner cover streaks may appear on your copies and prints, as well as on documents you send to others.

  • Page 68: Clean The Feed Roller

    Maintenance Clean the roller with a soft, damp cloth. Clean the feed roller Clean the feed roller and pad when you experience frequent paper jams. Roller Roller When cleaning the tray Pull the paper tray out. Wipe the two feed rollers with a soft, damp cloth.

  • Page 69: Clean The Led Heads

    Maintenance Open the feed roller cover by pressing the Clean the LED heads projection. Clean the LED heads if white streaks appear or fading occurs Memo when printing, or when characters become smudged. • When the front part of the multi-purpose tray is up, put Turn OFF power to the machine.
  • Page 70 Maintenance Gently wipe the surface of each LED head lens with soft tissue. LED head LED head lens Note • Do not use solvents such as methyl alcohol or paint thinners. They will damage the LED heads. Close the top cover. Top cover Return the scanner part to its original position.

  • Page 71: Moving Or Transporting The Machine

    Moving or Transporting the Machine ● Moving or Transporting the Machine For the equipment with additional tray Moving the Machine units installed Turn OFF power to the machine. Before moving the machine, remove the anti-tip feet and then Press the [POWER] button until a "pip" unlock the casters (two places).

  • Page 72: Transporting The Machine

    Moving or Transporting the Machine Push the top cover button, and open the Transporting the Machine top cover. Because the machine is precision equipment, it may get damaged during transportation, depending on the packaging method. Please transport it via the following procedure. Turn OFF power to the machine.
  • Page 73 Moving or Transporting the Machine Use vinyl tape to cover the junction of the Separate the main printer unit from any image drum cartridge and toner cartridge. additional tray units. Do this on each of the four image drum If there are no additional tray units, proceed to step 10. The separation procedure is the exact opposite of cartridges, then put them back in the installation.

  • Page 74: Appendix

    Appendix Battery Disposal································································· P.75...

  • Page 75: Battery Disposal

    Battery Disposal ● Battery Disposal This machine uses a lithium battery. If the terminal of the battery short-circuits, explosion or fire may occur. To waste the battery, insulate the negative and positive poles to avoid short-circuit. - 75 -...

  • Page 76: Index

    Index...
  • Page 77 Battery Disposal........75 LDAP authentication......34 Transporting the Machine....72 LDAP search ........34 Trouble ..........28 Local Discovery ........33 Locating the equipment ....32, 33 LPR print........23, 35 Clients ..........23 Command line option ......22 Copying blurred image ......
  • Page 78 July 2014 45510802EE Rev3...

This manual is also suitable for:

Mc760xMc780xEs7470x mfpEs7480x mfpMps3537 mcMps4242mc

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