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Print Quality Problems
Symptom
Color print quality is
poor.
Printer power is on, but
nothing prints.
Printer seems to be
printing, but no
characters are printing.
(continued)
Cause and Solution
3
Ensure that you are using the correct
type of paper. See Section 1 Getting
Started/Paper Guidelines .
3
Ensure that the Media/Paper Type
setting in the print driver is correct for the
type of paper loaded.
3
Change the Print Quality setting in the
print driver to High or Normal
3
The printer is improperly connected to
the computer. Make sure the printer
cable is firmly connected to the printer
and the computer.
3
Make sure the printer cable is correct.
See Section 1 Getting Started/Setup .
3
Bad printer cable, or computer port. Try
another cable. See Section 1 Getting
Started/Setup .
3
Make sure your application has the
WorkCentre selected as the default
printer.
3
Check the print cartridge. Tape may be
covering the ink nozzles of the print
cartridge.
3
The print cartridge may be out of ink.
Replace with a new one. See Section 5
Maintenance/Replacing the Ink Cartridge .
The PC Control Program Status Monitor
shows the amount of ink left in the
cartridge.
3
Clean the cartridge carrier contacts. See
Section 5 Maintenance/Cleaning Carrier
Contacts .
Troubleshooting
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67
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