Canon MG5100 series On-Screen Manual page 878

Advanced Guide >
Troubleshooting
S903
ScanGear (Scanner Driver) Does Not Start
Check 1: Make sure that the MP Drivers is installed.
If it is not installed, insert the
and install MP Drivers.
Check 2: On the File menu of the application, select Select Source and
select the machine.
Important
Do not select the model name that includes WIA in it.
Note
The operation may differ depending on the application.
Check 3: Start from a TWAIN-compliant application.
> Problems with Scanning > ScanGear (Scanner Driver) Does Not Start
Setup CD-ROM into the computer's disc drive, then select Custom Install
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