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1.
To select a workgroup, highlight it and click the Right-arrow button.
You can select multiple workgroups to monitor, but in this
configuration only one workgroup view at a time is displayed. When
multiple workgroups are selected, the data of each one is displayed in
rotation. You can specify the order of the rotating display by arranging
the order of the selected workgroups: highlight a workgroup and click
the Up or Down arrow button to move it to where you want it.
2.
Select the fields you want to monitor. The fields are arranged in three
categories: Queue, Workgroup, Agent. To see an explanation of each
field (appearing just above the fields list), highlight the field.
14 MaxInSight Manual
Select
WGs to
view
Highlight a
field to see
it described
here
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