General Troubleshooting Tips; Identifying A Failed Or Failing Component - Adaptec Storage Manager User Manual

General Troubleshooting Tips

If you experience problems installing or using Adaptec Storage Manager, follow these
suggestions:
Ensure that you are logged in to Adaptec Storage Manager at the permission level you need
●
to perform the tasks you want. (See
Ensure that all managed systems are powered on and that you are logged in to any remote
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systems you want to manage. (See
Check all cable connections.
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Try uninstalling and reinstalling Adaptec Storage Manager.
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Identifying a Failed or Failing Component

When your are notified of a Warning- or Error-level event, use Adaptec Storage Manager's
rapid fault isolation feature to quickly identify the source of the problem.
For instance, in this example, a disk drive has failed. To find the failed disk drive, follow the
yellow Error icons:
Chapter 11: Solving Problems
page 27 for more information.)
page 32 for more information.)
Error is on a remote system...
...on Controller 1...
...a disk drive failure.
132
●
...on Device 1.
Double-click Device 1 to open
the Properties window and
continue tracing the fault to its
source...