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12
Solving Problems
This section describes how to troubleshoot the components in your storage space.
General Troubleshooting Tips
If you experience problems installing or using maxView Storage Manager, try these troubleshooting tips
first:
• Ensure that all managed systems are powered on and that you are logged in to any remote systems
that you want to manage. (See
more information.)
• Check all cable connections.
• Try uninstalling and reinstalling maxView Storage Manager.
• Check the Readme on the installation DVD for compatibility issues and known problems.
Identifying a Failed or Failing Component
When you receive notice of a Warning- or Error-level event, use maxView Storage Manager's rapid fault
isolation feature to quickly identify the source of the problem.
For instance, in this example, a disk drive has failed. To find the failed disk drive, expand the tree in the
Enterprise View, look for the orange and red warning and error icons, and continue tracing the problem
to its source.
...a disk drive failure.
Proprietary and Confidential to PMC-Sierra, Inc.
Document No.: CDP-00278-02-A Rev. A, Issue:
Logging into Remote Systems from the Local System
Error is on local system...
...on Controller 1
...affecting two Logical Drives
...and a physical device in Slot 2 in Enclosure 0.
Click Slot 2 to check the device status on the Storage
Dashboard and continue tracing the fault to its source...
maxView Storage Manager User's Guide
on page 38 for
110
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