System Information - 3Com VCX V7122 User Manual

Figure 42 Message Log Screen
3 Select the messages, copy them and paste them into a text editor such as Notepad.
Send this txt file to 3Com Technical Support for diagnosis and troubleshooting.
4
To clear the screen of messages, click on the submenu Message Log; the screen is
cleared and new messages begin appearing.
Do not keep the 'Message Log' screen minimized for a prolonged period as a
prolonged session may cause the VCX V7122 to overload. As long as the screen
is open (even if minimized), a session is in progress and messages are sent.
Closing the screen (and accessing another) stops the messages and terminates
the session.

System Information

The System Information screen displays specific hardware and software product information.
This information can help you to expedite any troubleshooting process. Capture the screen
and email it to 3Com Technical Support personnel to ensure quick diagnosis and effective
corrective action. From this screen you can also view and remove any loaded auxiliary files
used by the VCX V7122 (stored in the RAM).
To access the System Information screen:
Open the 'System Information' screen (Status & Diagnostics menu > System
Information); the 'System Information' screen is displayed.
80 3Com VCX V7122 SIP VoIP Gateway User Manual