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If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem
persists, please contact your local dealer or the Elo service center.
Solutions to Common Problems
Problem
The monitor does not respond
when turning on the system.
Characters on the screen are dim
The video is blank
Screen flashes when initialized
"Out of Range" display
Touch doesn't work
T
Suggestion(s)
1. Check that the monitor's Power Switch is on.
2. Turn off the power and check the monitor's DC power cord and signal
cable for proper connection.
Refer to the About Touchmonitor Adjustments section to adjust the
brightness.
1. During operation, the monitor screen may automatically turn off as a result
of the Power Saving feature. Press any key to see if the screen reappears.
2. Refer to the About Touchmonitor Adjustments section to adjust the
brightness.
Turn the monitor off then turn it on again.
Reconfigure the resolution of your computer to make one of the monitor's
supported video mode (see Appendix C).See Appendix A for more
information on resolution.
Make sure the touch cable is securely attached at both ends.
ROUBLESHOOTING
C H A P T E R
4
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