Chapter 4: Troubleshooting - Elo TouchSystems 1528L User Manual

Chapter 4: Troubleshooting

If you are experiencing trouble with your touchmonitor, refer to the following table. If the
problem persists, please contact your local dealer or our service center. Elo Technical
Support numbers are listed on page 28.
Solutions to Common Problems
Problem
The monitor does not respond
Characters on the screen are dim
The screen is blank
OSD or power buttons don't work
"Out of Range" monitor
Touch doesn't work
Suggestion(s)
•
Check that the monitor's Power Switch is on.
•
Turn off the power and check the monitor's
power cord and signal cable for proper
connection.
•
Refer to the Controls and Adjustments
section to adjust the brightness.
•
During operation, the monitor screen may
automatically turn off as a result of the Power
Saving feature. Press any key to see if the
screen reappears.
•
Refer to the Controls and Adjustments
section to adjust the brightness.
•
Check to see that they are not locked out.
See page 13.
•
Check to see of the resolution or vertical
frequency of your computer is higher than
that of the LCD monitor.
•
Reconfigure the resolution of your computer
to make it less than or equal to 1024x768.
1024x768 is optimal. See Appendix A for
more information on resolution.
•
Make sure cable is securely attached at both
ends.
User Manual: 1528L
SW200095 Rev A, Page 23 of 39