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Cover Glass Installation
Elo Open Frame PCAP Touchscreens support protective cover
glass. Cover glass must be installed with no air gap to
the Touchscreen glass. Touch Thru mode must be
enabled to use cover glass.
To enable Touch Thru mode:
1. Press the Menu button on the unit's tethered OSD
Remote.
2. Navigate to Miscellaneous -> Touch -> Touch Thru.
3. Set to "On".
4. Add cover glass on top of touchscreen.
5. Power cycle the monitor.
If the cover glass is later removed, this feature should be
set to "Off" and the monitor power cycled for the
touchscreen to work correctly.
Problem
Monitor display is dim
Monitor display is blank
Monitor image looks strange or is displaying
an "Out of Range" message
Touch functionality doesn't work
Can't wake on touch
Only supports two touches at a time
Enclosure
Open Frame
Touchscreen
Cover Glass
Troubleshooting
- Use the OSD to increase the brightness and/or contrast.
- If the Power Status LED is blinking, the monitor or Computer
Module maybe in Sleep mode. Press any key / move the mouse
/ touch the touchscreen to see if the image reappears.
- Check that there are no loose cable connections.
- Adjust your computer's resolution/timing mode to be within the
allowable timing ranges specified for your touchscreen display.
- Use the Auto Adjust function in the OSD.
- Verify your PC has the latest Elo drivers installed.
- Perform the calibration routine provided with the Elo drivers.
- If the OSD buttons or power button does not respond, check to
see if the OSD lock or power lock functions is on.
- Check to see if the OSD Touch on Sleep function is disabled.
- Check to see if the OSD Touch Thru function is on.
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