Troubleshooting; Assistance Or Service - KitchenAid KEBC149BSS Use & Care Manual

TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
• Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
• Is the appliance wired properly?
See Installation Instructions.
Oven will not operate
Is the electronic oven control set correctly?
See "Electronic Oven Control" section.
Has a delay start been set?
See "Setting End of Cooking Time/Delay Start" section.
Is the Key Lock set?
See "Key Lock" section.
Oven temperature too high or too low
• Does the oven temperature calibration need adjustment?
See "Oven Calibration" in the "Setup Menu" section.
Display shows messages
• Is the display showing a letter followed by a number?
Clear the display. If a letter followed by a number reappears,
write down the letter followed by the number and call for
service. See "Assistance or Service" section.
Self-Clean cycle will not operate
•
is the oven door open?
Close the oven door all the way.
• Has the function been entered?
See "Self-Cleaning with Adjustable Levels and Auto Lock"
section.
On some models, has a delay start Self-Clean cycle been
set?
See "Self-Cleaning with Adjustable Levels and Auto Lock"
section.
Has a delay start been set?
See "Setting End of Cooking Time/Delay Start" section.
Oven cooking results not what expected
• Is the proper temperature set?
Double-check the recipe in a reliable cookbook.
• Is the proper oven temperature calibration set?
See "Cooking Functions" section.
•
Was the oven preheated?
See "Cooking Functions" section.
• Are the racks positioned properly?
See "Inserting Oven Racks and Other Accessories" section.
• Is there proper air circulation around bakeware?
See "Inserting Oven Racks and Other Accessories" section.
• Is the batter evenly distributed in the pan?
Check that batter is level in the pan.
•
is the proper length of time being used?
Adjust cooking time.
• Has the oven door been opened while cooking?
Oven peeking releases oven heat and can result in longer
cooking times.
• Are baked items too brown on the bottom?
Move rack to higher position in the oven.
• Are pie crust edges browning early?
Use aluminum foil to cover the edge of the crust and/or
reduce baking temperature.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID ® appliance.
Call the KitchenAid Canada Customer eXperience Centre toll
free: 1-800-807-6777 or visit our website at www.kitchenaid.ca.
Our Consultants Provide Assistance With:
•
Features and specifications on our full line of appliances.
• Use and maintenance procedures.
• Accessory and repair parts sales.
• Referrals to local dealers, repair parts distributors and service
companies. KitchenAid Canada designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
For Further Assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Customer eXperience Centre
KitchenAid Canada
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
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