HP Surestore 125ex - Optical Jukebox Manual page 89

A
A
S
UPPLIES AND
If your jukebox fails after the warranty period, contact your authorized HP dealer/distributor or the nearest HP sales and
service office.
T
ELEPHONE
To speak with someone for technical assistance within the hardware warranty of your product, call a support represen-
tative at the location appropriate to your location as listed below.
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Monday - Friday, 7am - 5pm Mountain Time (970) 635-1500
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USTOMER
S
UPPORT
Before calling, please record the following information and have it ready when you contact your service representative.
A quick way to do this is by using "Support Ticket" in the "Library Support Tools 2.0" (for Windows 95/98/ and NT
4.0). This suite of tools is available on the web.
Obtain the following information:
- model number of your jukebox
- serial number
- brand and model of your host computer
- brand and model of your host computer SCSI adapter
- jukebox application software you are using and its version
- any jukebox driver you may be using that is separate from your
jukebox application software and the version of this driver
' C
MERICA S USTOMER
S
UPPORT
D W
URING ARRANTY
See "Hewlett-Packard Customer Support" on page 7.
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