HP Surestore 125ex - Optical Jukebox Manual page 88

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UPPLIES AND
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EWLETT
If your jukebox fails during the warranty period, and the suggestions in this user's guide and accompanying documenta-
tion do not solve your problem:
• Check www.hp.com/support/optical. Another way to access support information is to go to www.hp.com and then
NEXT
select the "HP Services and Support" tab. Then go to "Information Storage."
• Contact your authorized HP dealer distributor
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Should you need additional support, call the CustomerCare Management Center in your region. Electronic services and
Customer Care Management Center numbers are given on the following pages.
C
USTOMER
-P
ACKARD
Before calling, please record the following information and have it ready when you contact your service representative.
A quick way to do this is by using "Support Ticket" in the "Library Support Tools 2.0" (for Windows 95/98/ and NT
4.0). This suite of tools is available on the web at the locations described under "Hewlett-Packard Customer Support"
above.
Obtain the following information:
- model number of your jukebox
- serial number
- brand and model of your host computer
- brand and model of your host computer SCSI adapter
- jukebox application software you are using and its version
- any jukebox driver you may be using that is separate from your
jukebox application software and the version of this driver
S
UPPORT
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USTOMER UPPORT
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