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Troubleshooting

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Page 1 HP 200FX Surestore Optical Jukebox 2595 In Stock Qty Available: 1 Used and in Excellent Condition Buy Today! https://www.artisantg.com/80387-1 A l l t r a d e m a r k s , b r a n d n a m e s , a n d b r a n d s a p p e a r i n g h e r e i n a r e t h e p r o p e r t y o f t h e i r r e s p e c t i v e o w n e r s .
Page 2 HP SureStore 660ex / 1200ex Optical Jukebox User’s Guide Edition 1 HP Part No. C1104-90015 Printed in: Greeley, CO USA © Copyright February 1998 Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com...
Page 3: Printing History
Notice This document contains information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this printed material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Page 4: Typographical Conventions
Typographical Conventions The following typographical conventions are used in this manual: Emphasis: Denotes important information. : Keys on the library. Keycap Computer Output: Information displayed in the display window and screen menu items that you can select. WARNING Warnings call attention to a procedure or practice that could result in personal injury if not correctly performed.
Page 5: In This Manual
In This Manual This user’s guide includes: Chapter 1 set-up information for the HP SureStore Optical 80ex optical jukebox Chapter 2 information about choosing and using optical disks Chapter 3 features description, operating instructions, and troubleshooting information Appendix A supplies and customer support...
Page 6: Table Of Contents
Contents 1. Setting Up the Jukebox Overview of This Chapter ......... . . 1-2 What you need to set up the jukebox .
Page 7 Contents Labeling an Optical Disk Cartridge........2-4 Write-Protecting an Optical Disk .
Page 8 HP Reseller Locator Numbers ........A-13...
Page 9 Contents Single-ended and Differential Interfaces ......B-5 Connectors ........... . . B-5 The SCSI Bus and This Jukebox .
Page 10 Figures Figure 1-1 . Right-Side Panel Features — 10-Drive Jukebox Shown ..1-4 Figure 1-2 . Connecting a 4- or 6-Drive Jukebox ......1-10 Figure 1-3 .
Page 11 Figures Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com...
Page 12 Tables Table 1-1. Maximum SCSI External Cable Lengths (Assuming no devices internal to the host computer) ....... 1-7 Table 3-1.
Page 13 Tables Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com...
Page 14 Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com...
Page 15: Setting Up The Jukebox
Setting Up the Jukebox Overview of This Chapter Overview of This Chapter This chapter gives information about the following topics: • right side panel features connecting SCSI and power cords • moving or shipping the jukebox • connecting SCSI and power cords What you need to set up the jukebox Items included with the jukebox: •...
Page 16: System Components Needed For Operation Of This Jukebox
Setting Up the Jukebox System Components Needed for Operation of This Jukebox System Components Needed for Operation of This Jukebox This jukebox requires application software to operate it as a single storage device composed of multiple SCSI devices. Consult with your sales representative to chose the application software you need.
Page 17: Identifying Right-Side Panel Features
Setting Up the Jukebox Identifying Right-Side Panel Features Identifying Right-Side Panel Features Figure 1-1 Right-Side Panel Features — 10-Drive Jukebox Shown Chapter 1 Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com...
Page 18 Setting Up the Jukebox Identifying Right-Side Panel Features The numbers below correspond to the numbers in Figure 1-1 on the previous page 1 Active bus Lit when the SCSI bus is active. There is an indicator indicator for each single-ended and each differential interface in the jukebox.
Page 19 Setting Up the Jukebox Identifying Right-Side Panel Features NOTE Two screws secure the customer access panel to the side of jukebox during shipment from the factory. These screws are removed during unpacking but should be replaced after installation is complete. If the jukebox is ever reshipped, these screws must be in place to properly secure the access panel.
Page 20: Connecting The Scsi Cables To The Jukebox
Setting Up the Jukebox Connecting the SCSI Cables to the Jukebox Connecting the SCSI Cables to the Jukebox In all configurations, the following cabling capabilities apply: Interface types available Single-ended or differential SCSI, selected by the interface selection switch on each interface card Number of interface cards One card in 4- and 6-drive models,...
Page 21: Choosing Your Cabling Configuration
Setting Up the Jukebox Choosing Your cabling Configuration Choosing Your cabling Configuration Pick the configuration that applies to your plans below. You will be shown the page for the proper procedures. See page Standard Configuration • The only peripheral on a bus ...
Page 22: Connecting A 4- Or 6-Drive Jukebox
Setting Up the Jukebox Connecting a 4- or 6-Drive Jukebox Connecting a 4- or 6-Drive Jukebox CAUTION Make sure that all peripheral devices connected to the host computer have been properly shut down. If the host computer is connected to a network, check with the system administrator before switching off power.
Page 23: Figure 1-2 Connecting A 4- Or 6-Drive Jukebox
Setting Up the Jukebox Connecting a 4- or 6-Drive Jukebox Refer to the following diagram in the next steps. 3. Select single-ended (“A”) or differential (“B”) interface using the SCSI interface selection switch (see the arrow on the diagram ). The diagram shows connecting a cable to the differential (“B”) interface.
Page 24 Setting Up the Jukebox Connecting a 4- or 6-Drive Jukebox If you are terminating a differential interface, use a 68-pin high-density terminator. If you are terminating a single-ended interface, use a 50-pin high-density active terminator. 7. To continue with the installation, go to “Connecting Power” in this Chapter. Chapter 1 1-11 Artisan Technology Group - Quality Instrumentation ...
Page 25: Connecting A 10-Drive Jukebox As The Only Peripheral, Two Host Adapters, Basic Scsi Addressing
Setting Up the Jukebox Connecting a 10-Drive Jukebox as the Only Peripheral, Two Host Adapters, Basic SCSI Addressing Connecting a 10-Drive Jukebox as the Only Peripheral, Two Host Adapters, Basic SCSI Addressing CAUTION Make sure that all peripheral devices connected to the host computer have been properly shut down.
Page 26: Figure 1-3 . Connecting A 10-Drive Jukebox, Two Host Adapters, Basic Scsi
Setting Up the Jukebox Connecting a 10-Drive Jukebox as the Only Peripheral, Two Host Adapters, Basic SCSI Addressing 4. Remove the customer access panel by pulling on the bottom of the panel and then lifting it off (see Figure 1-1). (If screws are installed, use a flatblade screwdriver or T-15 Torx driver.) Figure 1-3 Connecting a 10-Drive Jukebox, Two Host Adapters, Basic SCSI Addressing...
Page 27: Connecting A 10-Drive Jukebox, One Host Adapter, Bus 1 And 2 Daisy-Chained, Lun Addressing
Setting Up the Jukebox Connecting a 10-Drive Jukebox, One Host Adapter, Bus 1 and 2 Daisy-Chained, LUN Addressing Connecting a 10-Drive Jukebox, One Host Adapter, Bus 1 and 2 Daisy-Chained, LUN Addressing CAUTION Make sure that all peripheral devices connected to the host computer have been properly shut down.
Page 28: Figure 1-4 Connecting A 10-Drive Jukebox, One Host Adapter, Bus 1 And 2 Daisy-Chained, Lun Addressing
Setting Up the Jukebox Connecting a 10-Drive Jukebox, One Host Adapter, Bus 1 and 2 Daisy-Chained, LUN Addressing Figure 1-4 Connecting a 10-Drive Jukebox, One Host Adapter, Bus 1 and 2 Daisy-Chained, LUN Addressing Terminate the daisy-chained bus by plugging a terminator into the unused port of the second interface (the diagram show the terminator in port “B1”).
Page 29: Connecting The Jukebox With Other Scsi Peripherals
Appendix B provides a brief overview of SCSI and the issues you must consider when placing other peripherals on the same bus with this jukebox. More extensive information and frequently asked questions are at the web site: www.hp.com/isgsupport/optical/index.html 1-16 Chapter 1...
Page 30: Connecting Power
Setting Up the Jukebox Connecting Power Connecting Power Ensure that the power switch on the jukebox is OFF (“5” on Figure 1-1) NOTE Use the power cord shipped with the jukebox. 2. Route the power cord through the strain relief clip (“4” on Figure 1-1) and close the clip snugly around the cord.
Page 31: Configuring Write Verify
Setting Up the Jukebox Configuring Write Verify Configuring Write Verify The write verify configuration ensures that data is written reliably to an optical disk. The jukebox ships with write verify enabled. Many software applications also default to this method of writing. Writing data on a magneto-optical disk requires two passes.
Page 32: Installing The Wheel Chocks
Setting Up the Jukebox Installing the Wheel Chocks Installing the Wheel Chocks WARNING This jukebox rolls easily and could cause injury or damage if allowed to move unintentionally. Four wheel chocks are provided to stabilize the jukebox in position. Install the wheel chocks after the jukebox is moved to its operating position and all cables are in place.
Page 33: Moving Or Shipping The Jukebox
Setting Up the Jukebox Moving or Shipping the Jukebox Moving or Shipping the Jukebox Refer to the following two sections if you want to move or ship the optical jukebox. If you want to move the jukebox a short distance, such as to another office or to another floor in your building, see “Moving the Jukebox a Short Distance.”...
Page 34: Shipping The Jukebox
Setting Up the Jukebox Moving or Shipping the Jukebox 6. Remove the chocks from the four castor wheels on the bottom of the jukebox (Figure 1-5). WARNING Push the jukebox only from the right or left sides (see Figure 1-1). Pushing the jukebox from either the front or back sides could result in the jukebox tipping over if a wheel catches on an obstacle.
Page 35 Setting Up the Jukebox Moving or Shipping the Jukebox 3. Switch jukebox power OFF (“8” on Figure 1-1). 4. Remove the right side lower access panel by pulling on the bottom of the panel and then lifting it off (“6” Figure 1-1). If screws are installed on the bottom corners of the panel, use a flatblade screwdriver or T-15 Torx driver to remove the screws.
Page 36: Using Optical Disks
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Page 37 NOTE A list of Hewlett-Packard optical media cartridges is in Table A-1 of Appendix A. If you are not using HP media, please refer to the list of HP-qualified manufacturers on the website: www.hp.com/isgsupport/optical/index.html Chapter 2 Artisan Technology Group - Quality Instrumentation ...
Page 38: Choosing An Optical Disk Type
Using Optical Disks Choosing an Optical Disk Type Choosing an Optical Disk Type Two disk types are available for use in the jukebox: rewritable disks and write-once disks. To choose which type of disks to use, consider these points: • Rewritable optical disks--data can be repeatedly written and erased.
Page 39: Labeling An Optical Disk Cartridge
(group, department, etc.) • storage purpose (backup, old version of operating system, etc.) HP recommends using end labels as shown in Figure 2-1. End labels reduce the chance of label material interfering with the cartridge shutter and causing a drive to jam.
Page 40: Write-Protecting An Optical Disk
Using Optical Disks Write-Protecting an Optical Disk Write-Protecting an Optical Disk Each side of an optical disk can be write-protected by sliding the write-protect button in the direction of the arrow on the cartridge (see Figure 2-2). With rewritable optical disks, write-protecting the disk prevents overwriting existing files and prevents any additional file being written to the disk.
Page 41: Caring For Optical Disks
Using Optical Disks Caring for Optical Disks Caring for Optical Disks Follow these guidelines to ensure that your optical disks remain in good condition: • Do not expose disks to extreme magnetic fields. • Do not expose disks to dust particles. •...
Page 42: Operating The Jukebox
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Page 43: Overview Of This Chapter
Operating the Jukebox Overview of This Chapter Overview of This Chapter This chapter gives information on the following topics: • operating the control panel • using the selection buttons • interpreting messages which appear in the display window • loading optical disks into the jukebox •...
Page 44: Operating The Control Panel
Operating the Jukebox Operating the Control Panel Operating the Control Panel The control panel enables manual control of all jukebox operations using six buttons and an LED display. The SCSI IDs of the jukebox and its optical drives can be set and changed, disks may be loaded and ejected, configurations can be monitored and changed, performance information can be viewed, internal tests can be run, and the jukebox can be secured from unauthorized use.
Page 45: Figure 3-1 The Jukebox Control Panel
Operating the Jukebox Operating the Control Panel Figure 3-1 The Jukebox Control Panel Chapter 3 Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com...
Page 46 Operating the Jukebox Operating the Control Panel The numbers below refer to the numbers in Figure 3-1 on the previous page. 16-Character Displays status information and control panel Display information Selection Pressed to perform the following operations: buttons used to load disks into the jukebox mailslot LOAD used to eject disks from the jukebox mailslot EJECT...
Page 47: Figure 3-2 Jukebox Display Menu Tree
Operating the Jukebox Operating the Control Panel Figure 3-2 Jukebox Display Menu Tree Chapter 3 Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com...
Page 48: Using Selection Buttons
Operating the Jukebox Using Selection Buttons Using Selection Buttons Use the LOAD, EJECT, NEXT, PREV, CANCEL, and ENTER buttons to select tasks you want the jukebox to perform. When you push these buttons, the message in the display window changes. See the next section for a list of messages. Each time you push the button, a task choice appears.
Page 49: Understanding Display Window Messages
Operating the Jukebox Understanding Display Window Messages Understanding Display Window Messages The display window shows the operations you may select. Instructions for selecting or changing choices follows the explanation of the messages. Top Level Menus READY The jukebox is ready for operation. ADMIN * Select to access second-level choices.
Page 50 Operating the Jukebox Understanding Display Window Messages NOTE An “*” indicates there are multiple selections available for the displayed choice. When a menu selection is flashing, press to choose that selection, or press ENTER to display other choices that available in that part of the menu. PREV NEXT In Figure 3-2, you can display the selections listed in boxes below the shaded...
Page 51: Loading A Disk Into The Jukebox
Operating the Jukebox Loading a Disk into the Jukebox Loading a Disk into the Jukebox NOTE Label all disks before loading them into the jukebox. (See “Labeling an Optical Disk Cartridge” in Chapter 2 for instructions.) Some software packages require that you load and eject disks by using instructions in the software.
Page 52 Operating the Jukebox Loading a Disk into the Jukebox 3. If you want to select the storage slot number that shows in the display, press . If you want to choose a different storage slot, press LOAD ENTER NEXT until the desired slot number displays, and then press PREV ENTER 4.
Page 53: Ejecting A Disk From The Jukebox
Operating the Jukebox Ejecting a Disk From the Jukebox Ejecting a Disk From the Jukebox NOTE Some software packages require that you load and eject disks by following the instructions in the software. If you use a software package to manage files in the jukebox, check the software documentation before proceeding with these steps.
Page 54: Entering The Administration Menu Password
Operating the Jukebox Entering the Administration Menu Password Entering the Administration Menu Password > > READY ADMIN * PSWD 000 000 000 A numeric password is required to access menu choices beneath the ADMIN * menu of the jukebox (see Figure 3-2). A three-part password of 000-000-000 was set at the factory.
Page 55: Changing The Administration Menu Password
Operating the Jukebox Changing the Administration Menu Password Changing the Administration Menu Password > > READY ADMIN * PSWD 000 000 000 >CONFIG * 1. Follow the steps on the previous page to enter your password (or the default, factory-set password 000 000 000). 2.
Page 56: Setting The Scsi Ids
If you are unfamiliar with basic SCSI addressing or LUN addressing, refer to Appendix B. A web site is also available for more extensive information at: www.hp.com/isgsupport/optical/index.html First, determine if you are using basic SCSI addressing or logical unit numbering (LUN).
Page 57: Viewing The Current Scsi Ids
NOTE If you are unfamiliar with basic SCSI addressing or LUN addressing, refer to Appendix B. A web site is also available for more extensive information at www.hp.com/isgsupport/optical/index.html. Start with READY in the display. 1. Press until ADMIN * displays, and then press...
Page 58: Changing The Current Scsi Ids
NOTE If you are unfamiliar with basic SCSI addressing or LUN addressing, refer to Appendix B. A web site is also available for more extensive information at: www.hp.com/isgsupport/optical/index.html. Start with READY in the display. 1. Press until ADMIN * displays, and then press...
Page 59 Operating the Jukebox Setting the SCSI IDs NOTE In the next step you will choose a new ID. Review this note. This jukebox, by default, assigns ID 6 to the jukebox controller. When in LUN mode, the jukebox controller ID uses LUN 0 for itself and assigns the drives on Bus 1 to LUNs 1 to 4 or LUNs 1 to 6 (depending on whether you have four or six drives on Bus 1 in your model of the jukebox).The result is that there are two types of devices (controller and drives) at ID 6.
Page 60 Operating the Jukebox Setting the SCSI IDs CAUTION Turning off the jukebox in the next step could cause data loss if not done correctly. Do not turn off power to the jukebox until you are sure the SCSI bus is inactive. Removing power from a SCSI device when the bus is active can result in data loss and/or indeterminate bus states.
Page 61: Setting An Operating Configuration
Operating the Jukebox Setting an Operating Configuration Setting an Operating Configuration > > READY ADMIN * CONFIG * You can set configurations to customize the way the jukebox operates. Start with READY in the display. 1. Press until ADMIN * displays. NEXT 2.
Page 62 Operating the Jukebox Setting an Operating Configuration Table 3-1 Configuration Choices Configuration Description Name Toggles between ON and OFF. If the configuration is RECOVERY set to ON, the jukebox attempts to recover from errors; ON/OFF if the configuration is set to OFF, the jukebox immediately stops moving if an error condition occurs.
Page 63 Operating the Jukebox Setting an Operating Configuration Configuration Description Name Toggles between ON and OFF. The ON configuration SECURE MS disables loading and ejecting disks. The OFF ON/OFF configuration enables loading and ejecting disks (the default state of the jukebox). SLTS 230-238 Slots 230 to 238 may not be supported by some ON/OFF...
Page 64: Retrieving Log History
Operating the Jukebox Retrieving Log History Retrieving Log History > > READY ADMIN * INFO * You can display information stored in the jukebox operating logs by using the * menu. INFO Start with READY in the display. 1. Press until ADMIN * displays.
Page 65 Operating the Jukebox Retrieving Log History Log Name Description Press to select the odometer logs described in JKBX ODOMETERS * ENTER the next five rows. Number of operation hours (time the power was on). HOURS Some of the time may be while in power reduction mode.
Page 66 Operating the Jukebox Retrieving Log History Log Name Description Log of recovered errors (commands that complete SOFT ERROR * successfully). Returns either NO SOFT ENTRIES or ENTRY #. (There may be multiple soft error numbers.) Press to view the log for the currently ENTER displayed error, or press to select the next error.
Page 67 Operating the Jukebox Retrieving Log History Log Name Description MOTION <name> <name> indicates one of the following types of movements taking place in the jukebox at the time of the failure: • EXCHANGE • MOVE • POSITION • INIT ELEM •...
Page 68 Operating the Jukebox Retrieving Log History Log Name Description Fifth jukebox micro-move for the original move MICROMOVE 5 # command issued prior to the failure. Sixth jukebox micro-move for the original move MICROMOVE 6 # command issued prior to the failure. (This is the last to be logged.) *MICROMOVE ER # Micro-move error that occurred.
Page 69: Running An Internal Test
Operating the Jukebox Running an Internal Test Running an Internal Test > > READY ADMIN * TEST * The optical jukebox can run self-diagnostic tests. See the Caution note below. CAUTION Some of the internal diagnostic tests of this jukebox can corrupt your file system if not properly completed (for example, disks can be placed in unexpected locations).
Page 70: Table 3-3 Internal Tests
Operating the Jukebox Running an Internal Test Table 3-3 Internal Tests Test Name Description Internal Tests are normally for service use only. Some of the following tests can corrupt your data if not completed properly. Those tests are noted with a “Used by service...” alert. Do not run these tests. If you are in contact with your service representative, you may be requested to run one or more of the remaining tests as part of the early phases of a diagnostic procedure.
Page 71 Operating the Jukebox Running an Internal Test Test Name Description MAGAZINE IO Makes a combination of moves with a PASS/FAIL result. It moves an optical disk from a randomly-chosen full slot to a randomly-chosen empty slot with a random flip. It then moves the disk back to its original storage slot with its original orientation.
Page 72 Operating the Jukebox Running an Internal Test Test Name Description FIND PLUNGE Calibrates the disk transport mechanism, establishes the HOME mechanism’s orientation, and determines the reference points in the picker travel path. Assumes that the mechanics and servo system are functional. No disks are required.
Page 73 Operating the Jukebox Running an Internal Test Test Name Description EXERCISE MECH Runs the VERTICAL TEST, TRANSLATE TEST, FLIP TEST, MAGAZINE IO, DRIVE IO, and MAILSLOT IO tests. Each test runs one time per test loop. WELLNESS TEST Checks the general capability of the jukebox. Requires one loaded disk.
Page 74 Operating the Jukebox Running an Internal Test Test Name Description BOTTOM THUMB Used by service personnel only. Reports THUMB A, THUMB B, or NO THUMB. Looks at the top and bottom thumb sensors and reports whether the thumbs on the disk transport mechanism are in the forward or back position.
Page 75: Using Online Repair
Operating the Jukebox Using Online Repair Using Online Repair The online repair selection allows an authorized service representative to replace a faulty drive while the jukebox remains online and active. This feature is available only if enabled by your jukebox application software. CAUTION Selecting online repair should be done only by an authorized service representative.
Page 76: Troubleshooting
This section provides steps you can take when problems occur during operation. To troubleshoot problems, first refer to the procedures in this troubleshooting section. If these procedures do not correct the problem, check the HP web site at www.hp.com/isgsupport/optical/index.html and the other support services listed in Appendix A.
Page 77: Table 3-4 Troubleshooting
Operating the Jukebox Troubleshooting Table 3-4 Troubleshooting Problem What to do Jukebox won’t power on. • Ensure that power cord connections are tight. • Ensure that the power switch is ON (located on the lower right side of the jukebox rear panel). •...
Page 78 Operating the Jukebox Troubleshooting Problem What to do No display messages. • Ensure that the power cord is connected. • Ensure that the power switch is ON. • Power cycle the jukebox.* • If steps above are unsuccessful, call your service representative.
Page 79 Operating the Jukebox Troubleshooting Problem What to do Disk inserted in the The mailslot sensors do not detect a disk in the mailslot but MAILSLOT mailslot. EMPTY displays • Remove and then replace the disk fully into the mailslot. If the same error reappears, the mailslot sensors may be defective.
Page 80 Operating the Jukebox Troubleshooting Problem What to do Disk eject attempted but The jukebox application software reserved the RESERVED displays. element for its use or a security configuration was set to prevent disk ejection. • If appropriate, change this setting See “Setting an Operating Configuration”...
Page 81 Operating the Jukebox Troubleshooting Problem What to do • Power cycle the jukebox.* RUN ISTAT TEST displays (this initializes Run the STATUS test under the • INIT ELEM the element status) menu TEST * • If steps above do not result in a READY display, call your service representative.
Page 82: Supplies And Customer Support
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Page 83: Overview Of This Appendix
Overview of This Appendix Overview of This Appendix This appendix provides information on the following topics: • supplies and accessories • shipping screw specifications • HP customer support Appendix A Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com...
Page 84: Supplies And Accessories
Supplies and Accessories Supplies and Accessories A full range of computer supplies may be ordered through a Hewlett-Packard authorized dealer or sales office, or by phoning or writing HP Direct. Call 1-800-752-0900 for the location of your nearest authorized Hewlett-Packard dealer.
Page 85 Supplies and Customer Support Supplies and Accessories Item HP Part Number Rewritable optical disk (1,024 bytes/sector, 4.7 88143J Gbytes, single disk) Rewritable optical disk (1,024 bytes/sector, 4.7 C2589J Gbytes, 8-pack) Write-once optical disk (1,024 bytes/sector, 4.7 88145J Gbytes, single disk) Write-once optical disk (1,024 bytes/sector, 4.7...
Page 86 Supplies and Customer Support Supplies and Accessories Item HP Part Number 0.9 m (2.9 ft) thumb screw to thumb screw K2294 1.5 m (4.9 ft) thumb screw to thumb screw K2295 50-Pin High-Density to 50-PinHigh-Density 0.5 m (1.6 ft) thumb screw to thumb screw C2955A 1.0 m (3.3 ft) thumb screw to thumb screw...
Page 87 Supplies and Customer Support Supplies and Accessories Item HP Part Number Disk Cleaners RA-2 Manual Disk Cleaner ProDisk Corporation US Tel.(612) 439-6202 Fax (612) 439-5946 (approximately US$30) KA-1 Automatic Disk Cleaner ProDisk (see above) (approximately US$559) Documentation User’s Guide (replacement/additional)
Page 88: Hewlett-Packard Customer Support
If your jukebox fails after the warranty period, contact your authorized HP dealer/distributor or the nearest HP sales and service office. Customers in the US and Europe can use a credit card for phone assistance. For details, see “Telephone Support After Warranty”...
Page 89: Faxback Services
Supplies and Customer Support Hewlett-Packard Customer Support Faxback Services Quick FAX and HP FIRST are automated systems that FAX requested product information and/or technical support documents to you. These faxback services are available 24 hours. Simply dial the FAX number from a touch tone telephone or Group 3 facsimile machine and follow the voice prompts that guide you to select an index of available support an product documents.
Page 90: Electronic Support Services
Supplies and Customer Support Hewlett-Packard Customer Support Denmark 800 10453 Finland 0800 13134 France 05 905900 Germany 0130 810 061 Italy 1678 59020 Netherlands 06 022 2420 Norway 800 11319 Spain 900 993123 Sweden 020 795743 Switzerland German 0800 55 1526 French 0800 55 1527 United Kingdom...
Page 91: Accesshp And Support On The World Wide Web
Supplies and Customer Support Hewlett-Packard Customer Support CompuServe HP systems Forum, Go HPSYS America Online HP forum, Go HPSTOR AccessHP and Support on the World Wide Web Product and support information is available on the Hewlett-Packard web site: Product information - www.hp.com Support - www.hp.com/isgsupport/optical/index.html...
Page 92: Europe - European Customer Support Center
United 0171 512 5202 Kingdom Italy 02 26410350 English language support from other European countries: +44 171 512 5202 Asia-Pacific - HP Customer Support Center Australia 8:30 - 17:30 Mon-Fri (03) 9272-8000 China 8:30 - 17:30 Mon-Fri (8610) 62625666 x5602, 5609, 5611, 5612...
Page 93: Elsewhere In The World To The Us
Taiwan 8:30 - 17:30 Mon - Fri (02)717-9609 Elsewhere in the World to the US Contact your authorized HP dealer/distributor or the nearest HP sales and service office. Telephone Support After Warranty NOTE Before calling, please record the following information and have it ready when you...
Page 94: Elsewhere In The World
Supplies and Customer Support Hewlett-Packard Customer Support Elsewhere in the World Contact your authorized HP dealer/distributor or the nearest HP sales and service office. Additional Telephone Support Singapore Customer Care-Line for End-Users (65) 272-5300 HP Reseller Locator Numbers (800) 752-0900...
Page 95: Warranty
3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, customer will be entitled to a refund of the purchase price upon prompt return of the product.
Page 96 Supplies and Customer Support Warranty 8. HP will be liable for damage to tangible property per incident up to the greater of $300,000 or the actual amount paid for the product that is the subject of the claim, and for damages for bodily injury or death, to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product.
Page 97 Supplies and Customer Support Warranty A-16 Appendix A Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com...
Page 98: Operating This Jukebox On A Scsi Bus
Operating This Jukebox on a SCSI Bus Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com...
Page 99: A Brief Overview Of Scsi
Operating This Jukebox on a SCSI Bus A Brief Overview of SCSI A Brief Overview of SCSI General The Small Computer System Interface (SCSI), is a contention-based bus that accommodates different speed devices without impacting the devices with faster transfer speeds. This specification was defined by the American National Standards Institute (ANSI) in 1986.
Page 100: Lun Addressing
Operating This Jukebox on a SCSI Bus A Brief Overview of SCSI an ID greater than 7, would always assume it won the contention and would attempt to talk, perhaps at the same time as a device with an ID above 7 that was contending for the bus.
Page 101: Transfer Rates On The Bus
Operating This Jukebox on a SCSI Bus A Brief Overview of SCSI To use this form of addressing, however, the jukebox application software, the SCSI bus drivers and the host adapter firmware all have to support this mode of addressing. The following diagram shows LUNs assigned to devices within the device at ID 6.
Page 102: Single-Ended And Differential Interfaces
Operating This Jukebox on a SCSI Bus A Brief Overview of SCSI Termination is always at both physical ends of the bus. Single-ended and Differential Interfaces The SCSI bus is electrically implemented in two ways: single-ended and differential. These terms come from the way the signals are asserted on the bus. Single-ended buses use a 5-volt signal that is referenced to ground.
Page 103 Operating This Jukebox on a SCSI Bus A Brief Overview of SCSI • This connector is similar to a D-type connector, but smaller and with smaller pin holes placed closer together. • 50-pin low-density ribbon (usually internal to the host) Wide devices (68- pin) use the following connectors: •...
Page 104: The Scsi Bus And This Jukebox
Operating This Jukebox on a SCSI Bus The SCSI Bus and This Jukebox The SCSI Bus and This Jukebox This jukebox is a “fast and narrow” SCSI device with the capability to connect to either a narrow single-ended bus or a wide differential bus. In the diagram below, note that the single-ended (50-line) bus is brought directly onto the jukebox internal narrow bus.
Page 105: Adding Devices To The Bus
Before addressing some questions involved in deciding whether to place another device on the jukebox bus, we can say that, as a general rule, HP recommends that this jukebox be the only device on a bus. The recommendation is the same whether the bus is single-ended or differential.
Page 106 Operating This Jukebox on a SCSI Bus The SCSI Bus and This Jukebox Because a narrow device only has a 50-pin connector, it will not transmit the eight extra bits of data needed for the wide device on the end of the bus. Using only 50 lines also prevents the narrow device from passing along the IDs of devices at 8 or above.
Page 107: Internal To The Host Computer)
Operating This Jukebox on a SCSI Bus The SCSI Bus and This Jukebox It is very important that the 68-pin to 50-pin cable is properly configured to assure that the eighteen truncated lines are properly terminated. Cable Lengths Observe SCSI cable maximum lengths; - 3 meters (9.8 feet) for the single-ended bus (remember, this is a fast device) - 25 meters (82 feet) for the differential bus.
Page 108 The SCSI Bus and This Jukebox NOTE For current information on issues relating to installation, operation, and support of jukeboxes, you may want to go to: HP Optical Storage www.hp.com/isgsupport/optical/index.html Appendix B B-11 Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com...
Page 109: Default Scsi Ids In The Jukebox When Using Basic Scsi Addressing And When Using Lun Mode
Operating This Jukebox on a SCSI Bus Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode Table B-1 Default SCSI and LUN Setings in 4- and 6-Drive Jukeboxes LUN Mode OFF LUN Mode ON...
Page 110: Table B-2 Default Scsi And Lun Settings In The 10-Drive Jukebox
Operating This Jukebox on a SCSI Bus Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode Table B-2 Default SCSI and LUN Settings in the 10-Drive Jukebox LUN Mode OFF LUN Mode ON BUS 1 JKBX ID DRV 1 ID...
Page 111: Table B-3. Lun Mapping Of A 10-Drive Jukebox If "Drvs Bus 1" Id Is Changed To An Id Different Than The Jukebox Controller (Ids Used Are Examples
Operating This Jukebox on a SCSI Bus Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode Table B-3 LUN Mapping of a 10-Drive Jukebox if “DRVs BUS 1” ID is Changed to an ID Different Than the Jukebox Controller (IDs used are examples) LUN Mode ON LUN Mode ON...
Page 112: Figure B-2 Four Or Six Drives, One Host Adapter, Basic Scsi Addressing
Operating This Jukebox on a SCSI Bus Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode Figure B-2 Four or Six Drives, One Host Adapter, Basic SCSI Addressing Displays on the Control Panel Under CHOOSE LUN MODE * menu >>...
Page 113: Figure B-3 10 Drives, Two Host Adapters, Basic Scsi Addressing
Operating This Jukebox on a SCSI Bus Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode Figure B-3 10 Drives, Two Host Adapters, Basic SCSI Addressing Displays on the Control Panel Under CHOOSE LUN MODE * menu >> LUN MODE OFF Under SCSI IDs * >...
Page 114: Figure B-4 Ten Drives, One Host Adapter, Lun Addressing, Controller/Drives Use Same Ids
Operating This Jukebox on a SCSI Bus Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode Figure B-4 Ten Drives, One Host Adapter, LUN Addressing, Controller/Drives Use Same Displays on the Control Panel Under CHOOSE LUN MODE * menu >>...
Page 115: Figure B-5 Ten Drives, One Host Adapter, Lun Addressing, Controller/Drives Use Different Ids
Operating This Jukebox on a SCSI Bus Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode Figure B-5 Ten Drives, One Host Adapter, LUN Addressing, Controller/Drives Use Different IDs Displays on the Control Panel Under CHOOSE LUN MODE * menu >>...
Page 116 Operating This Jukebox on a SCSI Bus Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode Table B-4 Possible Additional SCSI Addresses Available LUN Mode ON - (drives LUN Mode ON - (drives No.
Page 117: Default Scsi Ids In The Jukebox When Using Basic Scsi Addressing And When Using Lun Mode
Operating This Jukebox on a SCSI Bus Default SCSI IDs in the Jukebox When Using Basic SCSI Addressing and When Using LUN Mode B-20 Appendix B Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com...
Page 118: Safety And Regulatory Information
Safety and Regulatory Information Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com...
Page 119: Overview Of This Appendix
Safety and Regulatory Information Overview of this Appendix Overview of this Appendix This appendix contains important safety and regulatory information for the United States, Finland, Sweden, Germany, United Kingdom, European Union, and Japan. Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com...
Page 120: Cdrh Regulations (Usa Only
Safety and Regulatory Information CDRH Regulations (USA Only) CDRH Regulations (USA Only) The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
Page 121: Ec Radio Frequency Interference Statement (Europe Only
Safety and Regulatory Information EC Radio Frequency Interference Statement (Europe Only) EC Radio Frequency Interference Statement (Europe Only) WARNING This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
Page 122: United Kingdom Telecommunications Act 1984
Safety and Regulatory Information United Kingdom Telecommunications Act 1984 United Kingdom Telecommunications Act 1984 The HP SureStore Optical 660ex and 1200ex jukeboxes are approved under Approval Number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom. Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com...
Page 123: Declaration Of Conformity
Safety and Regulatory Information Declaration of Conformity Declaration of Conformity Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com...
Page 124: Herstellerbescheinigung
Safety and Regulatory Information Herstellerbescheinigung Herstellerbescheinigung Diese Information steht im Zusammenhang mit den Anforderungen der Maschinenlärn information sverordnung vom 18 Januar 1991. Schalldruckpegel Lp < 70 dB(A) • am arbeitsplatz • normaler betrieb • nach ISO 7779:1988/EN 27779:1991 (Typprüfung) English Translation of German Sound Emission Directive This statement is provided to comply with the requirements of the German Sound Emission Directive, from 18 January 1991.
Page 125: Turvallisuusyhteenveto
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för laserstrålning, som överskrider gränsen för laserklass 1. Huolto HP SureStore Optical 660ex ja 1200ex levymuistiasemien sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Levymuistiaseman sisälle asennettujen luku-/kirjoitusyksiköiden suojakoteloa ei tule avata huoltotoimenpiteiden...
Page 126: English Translation Of Finland Regulatory Information
LASER SAFETY CLASS 1 LASER PRODUCT (The same in Swedish.) HP SureStore Optical 660ex and 1200ex jukeboxes are for user safe class 1 laser products. In normal use the enclosure of the optical drives prevents the laser beam from escaping outside of the product.
Page 127: Japanese Vcci Statement
Safety and Regulatory Information Japanese VCCI Statement Japanese VCCI Statement This equipment is in the Class A category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment (VCCI). When used in a residential area, radio interference may be caused.
Page 128: Glossary
Glossary jukebox controller The part of the jukebox that controls the sending and receiving of SCSI commands and cartridge A plastic enclosure that controls the disk transport mechanism. contains an optical disk. The cartridge is labeled "A" or "B" to denote separate LAN Local area network.
Page 129 Glossary optical disk A term synonymous with inserted, the drive will write data, but the 5.25-inch magneto-optical disk. will not write over data that has been There are two types of optical disks used previously written. This feature is in jukeboxes: rewritable and write-once. useful for applications that need permanent data security and audit trails.
Page 130 Index Numerics 16-character display 3-5 diagnostic tests mailslot 3-5 running 3-28 maximum cable length 1-7 disk moving the jukebox 1-20 labels jamming shutter access panel location 1-5 disks mounting screws 1-5 online repair care of 2-6 active bus indicator 1-5 service use 3-34 choosing 2-3 activity light 3-5...
Page 131 Index SCSI interface active bus indicator 1-5 viewing the current SCSI IDs 3-16 interface selection switch 1-5 ports 1-5 second level displays warranty A-15 CONFIG * 3-8 wheel chocks 1-19 INFO * 3-8 write verify 1-18 ONLINE REPAIR * 3-8 SCSI IDs * 3-8 TEST * 3-8 selection buttons 3-5...

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