Getting Technical Help - Brocade Communications Systems StoreFabric SN6500B Reference Manual

For information about the Fibre Channel industry, visit the Fibre Channel Industry Association
website:

Getting technical help

Contact your switch supplier for hardware, firmware, and software support, including product
repairs and part ordering. To expedite your call, have the following information immediately
available:
1. General Information
2. Switch Serial Number
3. World Wide Name (WWN)
Fabric OS MIB Reference
53-1002750-01
http://www.fibrechannel.org
•
Switch model
•
Switch operating system version
•
Software name and software version, if applicable
•
Error numbers and messages received
•
supportSave command output
•
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
•
Description of any troubleshooting steps already performed and the results
•
Serial console and Telnet session logs
•
syslog message logs
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below:
*FT00X0054E9*
FT00X0054E9
The serial number label is located as follows:
•
Brocade 300, 4100, 4900, 5100, 5300, 6510, 6520, 7500, 7500E, 7800, 8000,
VA-40FC, and Brocade Encryption Switch—On the switch ID pull-out tab located inside the
chassis on the port side on the left
•
Brocade 5000—On the switch ID pull-out tab located on the bottom of the port side of the
switch
•
Brocade 5410, 5424, 5450, 5460, 5470, 5480—Serial number label attached to the
module
•
Brocade 7600—On the bottom of the chassis
•
Brocade 48000—Inside the chassis next to the power supply bays
•
Brocade DCX and 8510-8—On the bottom right on the port side of the chassis
•
Brocade DCX-4S and 8510-4—On the bottom right on the port side of the chassis, directly
above the cable management comb

Getting technical help

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