Delivery And Unpacking; Checking For Shipping Shortage And Damage; Unpacking The Equipment; Packaging Configurations - HP StorageWorks XP12000 - Disk Array Site Preparation Manual

4 Delivery and unpacking

The disk array equipment is shipped directly from HP. If the disk array is part of a system order, HP
coordinates shipment from all HP locations so that all of the equipment arrives at your site at
approximately the same time.
When your equipment ships, HP provides you with carrier information and an expected delivery date.
Factors beyond HP's control can cause delivery delays. If you have not received your equipment
within two weeks of its shipment from HP, contact your HP sales representative, who will trace your
order and expedite delivery.
CAUTION:
Before delivery, make sure your site meets the explained in

Checking for shipping shortage and damage

Upon delivery of each equipment shipment:
1. Check the carrier's bill of lading to ensure that the items listed match the items delivered. Notify
the carrier immediately if there are any discrepancies or missing items.
2. Inspect all shipping containers for signs of damage, such as dents, scratches, cuts, or water
marks.
3. If you see any damage to the containers:
a.
Note on the bill of lading that there is apparent damage, subject to inspection.
b. Arrange for the carrier's representative and an HP representative to be present when the
item in question is unpacked.
c. Contact your HP representative, who will make sure any damaged components are replaced,
regardless of the circumstances and without waiting for any claim settlements.

Unpacking the equipment

HP representatives will supervise the unpacking and moving of the disk array equipment. It is your
responsibility to provide the people, tools, and equipment necessary to perform these tasks.

Packaging configurations

XP disk array cabinets are shipped in one of three standard packaging configurations:
• Environmental pack — consists of stretch wrap over corner protectors. No special tools or
procedures are required to unpack shipments in this form. This packaging is used for most shipments
within the USA that are direct from the factory to the customer. HP uses special carriers with a
dedicated fleet of trucks and specially trained personnel.
"Delivery space
XP12000 Disk Array Site Preparation Guide
requirements" on page 47.
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