Delivery And Unpacking; Checking For Shipping Shortage And Damage; Unpacking The Equipment; Required Personnel - HP XP20000/XP24000 Manual

4 Delivery and unpacking

The disk array equipment is shipped directly from HP. If the disk array is part of a system order, HP
coordinates shipment from all HP locations so that all of the equipment arrives at the site at
approximately the same time.
When your equipment is shipped, HP provides you with carrier information and an expected delivery
date. Factors beyond HP's control can cause delivery delays. If you have not received your equipment
within two weeks of its shipment from HP, contact your HP sales representative, who will trace your
order and expedite delivery.
CAUTION:
Before delivery, make sure your site meets the

Checking for shipping shortage and damage

Upon delivery of each equipment shipment:
1. Check the carrier's bill of lading to ensure that the items listed match the items delivered. Notify
the carrier immediately if there are any discrepancies or missing items.
2. Inspect all shipping containers for signs of damage, such as dents, scratches, cuts, or water
marks.
3. If you see any damage to the containers:
a. Note on the bill of lading that there is apparent damage, subject to inspection.
b. Arrange for the carrier's representative and an HP representative to be present when the
item in question is unpacked.
c. Contact your HP representative, who will make sure any damaged components are replaced,
regardless of the circumstances and without waiting for any claim settlements.

Unpacking the equipment

HP representatives will supervise the unpacking and moving of the disk array equipment. You are
responsible for providing the people, tools, and equipment necessary to perform these tasks.

Required personnel

HP recommends that three physically able personnel be available to assist with offloading the disk
array equipment from the pallet. Personnel must be knowledgeable and experienced with the safe
handling of large, heavy, and sensitive computer equipment.
Delivery space requirements" on page 21.
XP24000/XP20000 Disk Array Site Preparation Guide 61