Solving Operational Problems - Epson STYLUS PRO 7700 User Manual

186 | Solving Problems
Problem
The bottom edge of your
print is smeared.
Problem
The printer stops printing
unexpectedly.
The printer sounds as if it's
printing, but nothing prints.
Solution
◗ The paper is curled toward the printable side. Flatten the paper or curl it
toward the other side.
◗ Make sure the Media Type setting in your printer software is correct.
◗ If you're printing on non-Epson media, you may need to adjust the paper
thickness setting or drying time. Use your printer software (page 119 for
Mac OS X 10.6 & 10.5 or page 133 for Mac OS X 10.4.11 or page 101 for
Windows) to choose the correct setting. When you're done printing with a
custom paper configuration, be sure to return the setting to standard (STD).
◗ If printing on thick paper, the PLATEN GAP setting may be incorrect. Use the
control panel to change the setting to WIDE or WIDER; see page 76.

Solving Operational Problems

If you can't turn the printer on, if it stops printing unexpectedly, or if
nothing prints, check the following:
Paper is loaded correctly.
•
The printer is plugged securely into a working electrical outlet that's not
•
controlled by a switch or timer.
The interface cable is securely connected to the printer and your system.
•
The voltage supplied by the electrical outlet matches the voltage on the
•
printer's rating label. If not, turn off the power and unplug the power
cord immediately. Contact your service provider for assistance; see
page 13 for details.
If none of these suggestions help, try the solutions below.
Solution
◗ If the
light is flashing, the printer is performing a maintenance
procedure or waiting for ink to dry. Check the display message and lights on
the control panel. Wait until the light stops flashing.
◗ Check the display message and lights on the control panel to see if an error
has occurred. Follow the instructions for the messages beginning on
page 176.
◗ Follow the instructions beginning on page 152 to clean the print head.
◗ Communication between the computer and printer may have been
momentarily interrupted. Try restarting the computer and printing again.
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