Solving Operational Problems - Epson Stylus Pro 4000 Printer Manual

Problem
The bottom edge of
your print is smeared.
Solution
The paper is curled toward the printable side. Flatten the paper or curl it toward the
other side.
Make sure the Media Type setting in your printer software is correct for the media
you're printing on.
If you're printing on non-EPSON media, you may need to adjust the paper thickness
setting or drying time. Use your printer software (page 51 for Mac OS X, page 67
for Mac OS 9, or page 86 for Windows) to choose the correct setting. When you're
done printing with a custom paper configuration, be sure to return the setting to
standard (STD).
If printing on thick paper, the platen gap setting may be incorrect. Use the control
panel to change the setting to WIDE or WIDER. See page 39 for instructions.

Solving Operational Problems

If you can't turn the printer on, if it stops printing unexpectedly, or if
nothing prints, check the following:
The printer is turned on.
•
Paper is loaded in the printer.
•
The printer is plugged securely into a working electrical outlet that's not
•
controlled by a switch or timer.
The interface cable is securely connected to the printer and your system.
•
The voltage supplied by the electrical outlet matches the voltage on the
•
printer's rating label. If not, turn off the power and unplug the power
cord immediately. Contact EPSON for assistance. (See page 11 for
details.)
If none of these suggestions help, try the solutions on the following page.
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