HP StorageWorks SN6000 - Fibre Channel Switch User Manual page 137

I brought a new server online and connected it to both the SAN and LAN, but Simple SAN Connection
Manager does not see it. Why not?
Symptoms: If Simple SAN Connection Manager has already been launched prior to a new server
being turned on and connected to the LAN and SAN, Simple SAN Connection
Manager does not automatically see this server.
Solution: Possible solutions include:
• Click Refresh the Server List (see
• Re-launch the application for the new server to appear. (This also applies to a server
taken offline.)
• Ensure that QLRemote is running:
• In Windows: From Administrative Tools, Services, check to make sure the service
• In Linux: Enter /etc/init.d/qlremote status. The system should show
Is all of the functionality provided in Simple SAN Connection Manager supported on all the OSs on which
the application runs?
Symptoms: Some Simple SAN Connection Manager options are only supported on specific
operating systems.
Solution: The following options are supported on the various OSs.
• Linux host with QLRemote:
• Discover the host and its HBAs
• Assign LUN to the host and its HBAs
• Update HBA BIOS
• Windows 2003 host with Simple SAN Connection Manager/QLRemote:
• Discover the host and its HBAs
• Assign LUN to the host and its HBAs
• Update HBA BIOS and drivers
I tried to perform a Refresh Subsystem List and the application seems to have stopped.
Symptoms: When you click Refresh the Storage Subsystem List (see
subsystem list"
storage subsystem. This may result in Simple SAN Connection Manager being
in a "hung" state and not able to recover. If the FC connection is re-established,
the application should be able to communicate with the storage subsystem
again. However, some hardware providers may not be able to recover, causing
the application to exit and no longer able to discover the subsystem.
Solution: To resolve this issue, make sure that the FC connection is back to normal, and
then try to restart the Virtual Disk Services service through either Computer
Management's Service (services.msc command) or Command Line.
named "QLManagementAgentJava" is started and running. Or, in Task
Manager, check for QLremote.exe.
QLRemote as running.
on page 121), the system experiences an FC disruption to the
HP StorageWorks Simple SAN Connection Manager User Guide 137
"Refreshing the server list"
"Refreshing the storage
on page 105).