Troubleshooting - Yamaha DSP-Z11 Owner's Manual

Troubleshooting

Refer to the table below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction
below does not help, turn off this unit, disconnect the power cable, and contact the nearest authorized Yamaha dealer or service center.
■ General
Problem
This unit fails to turn on or
enters the standby mode
soon after the power is
turned on.
No sound.
No picture.
Short message displays in
the main zone do not
appear in the video
monitor.
The sound suddenly goes
off.
122
En

Troubleshooting

Cause
The power cable is not connected or the plug is not
completely inserted.
The speaker impedance setting is incorrect.
The protection circuitry has been activated.
This unit has been exposed to a strong external
electric shock (such as lightning or strong static
electricity).
Incorrect input or output cable connections.
Audio input jack select is set to "HDMI", "Coax/
Opt" or "Analog".
Audio input jack select is set to "Analog" while
the input source component outputs digital audio
signals.
No appropriate input source has been selected.
Speaker connections are not secure.
The volume is turned down.
The front speakers to be used have not been
selected properly.
The sound is muted.
Signals this unit cannot reproduce are being input
from a source component, such as a CD-ROM.
The HDMI components connected to this unit do
not support the HDCP copy protection standards.
"Support Audio" is set to "Other" and HDMI
audio signals are not being played back on this
unit.
The output and input for the picture are connected
to different types of video jacks.
This unit outputs the video signals are not
supported in the video monitor connected to the
HDMI OUT jack.
Input selector setting of the video monitor is
incorrect.
Pure Direct mode is active.
Non-standard video signals are input.
The HDMI OUT jack that the video monitor is
connected is not selected.
"Short Message" is set to "Off".
"Conversion" is set to "Off".
The signals input at the HDMI input jacks are
being output at the HDMI OUT jack.
The protection circuitry has been activated because
of a short circuit, etc.
The sleep timer has turned off this unit.
The sound is muted.
Remedy
Connect the power cable firmly.
Set the speaker impedance to match your speakers.
Make sure that all speaker wire connections on this unit and on
all speakers are secure and that the wire for each connection
does not touch anything other than its respective connection.
Set this unit to the standby mode, disconnect the power cable,
plug it back in after 30 seconds and then use it normally.
Connect the cables properly. If the problem persists, the cables
may be defective.
Set the audio input jack select to "Auto".
Set the audio input jack select to "Auto" or
"Coax/Opt".
Select an appropriate input source with the D INPUT selector
on the front panel (or the input selector buttons (3) on the
remote control).
Secure the connections.
Turn up the volume.
Select the front speakers by pressing GSPEAKER A or
GSPEAKER B on the front panel.
Press L MUTE or J VOLUME +/– on the remote control to
resume audio output and then adjust the volume.
Play a source whose signals can be reproduced by this unit.
Connect HDMI components that support the HDCP copy
protection standards.
Set "Support Audio" in "Option" to "DSP-Z11".
Set "Conversion" to "On" or connect your source components
in the same way as you connect your video monitor to this unit.
Set the "INITIALIZE" to "VIDEO" to reset the video
parameters.
Set "MONITOR CHECK" to "YES".
Set the input source selector setting of the video monitor
appropriately.
Turn off the Pure Direct mode.
Set "Pure Direct" in "Sound" to "Video On".
Press CHDMI OUT on the remote control repeatedly.
Set "Short Message" to "On".
Set "Conversion" to "On".
Check that the speaker impedance setting is correct.
Check that the speaker wires are not touching each other and
then turn this unit back on.
Turn on this unit, and play the source again.
Press L MUTE or J VOLUME +/– on the remote control to
resume audio output.
See page
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