Contacting Hp; Before You Contact Hp; Hp Contact Information; Subscription Service - HP StorageWorks 12000 - Virtual Library System EVA Gateway User Manual

WARNING!
To reduce the risk of personal injury or damage to equipment:
Extend leveling jacks to the floor.
Ensure that the full weight of the rack rests on the leveling jacks.
Install stabilizing feet on the rack.
In multiple-rack installations, fasten racks together securely.
Extend only one rack component at a time. Racks can become unstable if more than one component
is extended.

Contacting HP

Before you Contact HP

Be sure to have the following information available before calling HP:
• Technical support registration number (if applicable)
• Product serial numbers
• Product model names and numbers
• Applicable error messages
• Operating system type and revision level
• Detailed, specific questions

HP Contact Information

For the name of the nearest HP authorized reseller:
• See the Contact HP worldwide (in English) webpage
wwcontact_us.html).
• In the United States, call 1-800-345-1518.
• In Canada, call 1-800-263-5868.
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage
come.hp.com/country/us/en/contact_us.html). To contact HP by phone:
• Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days
a week. For continuous quality improvement, calls may be recorded or monitored.
• If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more inform-
ation about Care Packs, refer to the HP website (http://www.hp.com/hps).
• In other locations, see the Contact HP worldwide (in English) webpage
country/us/en/wwcontact.html).

Subscription Service

HP strongly recommends that customers register online using the Subscriber's choice web site:
/www.hp.com/go-e-updates.
220 Support and Other Resources
(http://welcome.hp.com/country/us/en/
(http:// welcome.hp.com/
(http://wel-
http:/