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Collecting Smartstart Log Files; Collecting Service Processor Log Files; Contacting Hp Support About System Setup - HP 3PAR StoreServ 7000 Troubleshooting Manual

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"Unable to set the storage system time zone. An invalid time zone was specified."
This error message displays in a dialog box. This error occurs if the storage system detects
that an unfamiliar time zone was selected.
Click Back and specify a valid time zone.
"Unable to set the storage system time zone. The storage system saw the time zone as invalid."
This error message displays in a dialog box. This error occurs if the storage system detects
that an unfamiliar time zone was selected.
Click Back and specify a valid time zone.
"Unable to set the storage system time. An invalid time was specified."
This error message displays in a dialog box. This error occurs if the storage system detects
that an unfamiliar time zone was selected.
Click Back and specify a valid time zone.
"Unable to set the storage system time. The storage system saw the time as invalid."
This error message displays in a dialog box. This error occurs if the storage system detects
that an invalid time zone was selected.
Click Back and specify a valid time zone.

Collecting SmartStart Log Files

To collect the SmartStart log files for HP support, zip all the files in this folder:C:\Users\
<username>\SmartStart\log
NOTE:
You can continue to access the SmartStart log files in the Users folder after you have
removed SmartStart from your system.

Collecting Service Processor Log Files

To collect the SP log files for HP support:
1.
Connect to Service Processor Onsite Customer Care (SPOCC): type the SP IP address in a
browser.
2.
From the navigation pane, click Files.
3.
Click the folder icons for files > syslog > apilogs.
4.
In the Action column, click Download for each log file:
SPSETLOG.log
ARSETLOG.system_serial_number.log
errorLog.log
5.
Zip the downloaded log files.

Contacting HP Support about System Setup

For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP about accessing the SP Setup wizard or the Storage System Setup wizard,
collect the following information:
SmartStart log files
SP log files
54
Troubleshooting
Service Processor setup log
Storage System setup log
General errors

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