Ricoh Aficio MP C5502 User Manual page 738

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8. Troubleshooting

2. A login user name or password

error occurred.

3. There is an error in the simple

encryption method.

1. Make sure the login user name

and password are entered correctly.

2. Make sure a usable login name is

registered on the machine.

Authentication will fail in the

following cases:

If the login user name contains a

space, colon (:), or quotation mark

If the login user name exceeds 128

1. Authentication will fail if the

password is left blank in simple

authentication mode.

To allow blank passwords, contact

your service representative.

2. In simple authentication mode,

the DN of the login user name is

obtained in the user account.

Authentication fails if the DN cannot

be obtained.

Make sure there are no errors in the

server name, login user name/

password, or information entered for

the search filter.

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