Fax Cannot Be Received - Konica Minolta bizhub C451 User Manual

Troubleshooting
4.2

Fax cannot be received

If the fax cannot be received, refer to the following table, and then perform
the indicated operations. If the fax still cannot be received correctly, even af-
ter performing the described operations, contact your technical representa-
tive.
!
Detail
For error messages refer to "Error Messages" on page 4-5.
For details on the troubleshooting procedures for original misfeed, paper
misfeed, poor print quality, or empty toner, refer to the User's Guide
[Copy Operations].
Symptoms
Fax cannot be
received
C451
Checkpoints
Is the paper loaded?
Is the paper blocked?
Is the toner empty?
Is the machine set to
receive faxes manual-
ly?
Is the telephone line
connected correctly?
Is the [Closed Net-
work RX] valid?
Was the fax sent with
an incorrect SUB ad-
dress in the F-code by
the sender?
Remedy
When the paper load icon lights up and there is no
paper in the tray, the received original is stored in the
memory. Load the paper.
For details on paper loading operation, refer to the
User's Guide [Copy operations].
If there is a paper misfeed, the received original is
stored in the memory.
Remove the blocked paper.
For details on the remedy of paper misfeed, refer to
the User's Guide [Copy Operations].
Fax cannot be received if the toner is empty.
Replace the toner cartridge immediately.
For details on the toner cartridge replacement, refer
to the User's Guide [Copy Operations].
When the [Receiver Mode] of Utility mode is set to
[Manual RX], reception operation is necessary. Refer
to "Manual reception (Telephone only mode)" on
page 3-4 and carry out the reception operation.
Is the telephone line disconnected?
Check the telephone line connection and connect it
if it is disconnected.
If the [Closed Network RX] is valid, fax is received
from specific senders only.
Contact your administrator.
If an incorrect SUB address is received while confi-
dential box or Relay User Box is set, a transmission
error occurs and the fax cannot be received. Check
the SUB address setting on the sender's fax ma-
chine.
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4-3