Connection Issues - Canon VK-16 User Manual

Cannot configure camera not to record.
Situation You have attempted to modify a camera and set 'Do not record' in the Edit
Camera Server dialog. A message appears stating the camera is already
set up without recording.
Solution In the Camera Server list of the Storage and Camera Server Summary
screen, Locations / Zones tab, the selected camera will have more than
one listing. Click the listing which has an associated Storage Server listed
beside it and then click Remove Camera Server. Make sure you save
your changes to permanently remove the deleted camera.
Storage Server free disk space is extremely low.
Situation Storage server disk usage is far in excess of the calculated level (
and there is little free space.
Solution When the camera server video quality is set high, there is a large amount
of data per frame. Also, if you are using anti-virus software, communication
between Storage Server and camera servers is being recorded and that
file may be several gigabytes in size. Please alter the anti-virus software
settings to eliminate the Storage Server from virus scanning targets.

Connection Issues

The following connection-related issues may arise during operation of the Viewer:
Cannot connect to camera.
Situation In the Viewer the screen has gone black and a message appears
stating 'Could not connect to camera'.
Solution A number of solutions could apply. The network could be down, the
physical connection to the Camera Server could be broken or the camera
may not be powered.
Cannot connect to Master Storage Server.
Situation You have launched the Viewer and a connection to the Master Storage
Server error message appears.
Solution The specified Storage Server is probably not on the network. If it is, make
sure the computer it resides on is powered and the Storage Server
is running. On the Storage Server computer, open the Storage Server
Configuration utility. If the Storage Server is not running, click the Start
Storage Server button ( P. 22).
Troubleshooting
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