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Troubleshooting
6.
This chapter provides information about troubleshooting your ProSafe Dual Band Wireless-N
Access Point WNDAP360. After each problem description, instructions are given to help you
diagnose and solve the problem. For the common problems listed, go to the section indicated.
•
Is the wireless access point on?
Go to
Basic Functioning
•
Have I connected the wireless access point correctly?
Go to
Basic Functioning
•
I cannot access the Internet or the LAN.
Go to
You Cannot Access the Internet or the LAN from a Wireless-Capable Computer
page 105.
•
I cannot access the wireless access point from a browser.
Go to
You Cannot Configure the Wireless Access Point from a Browser
•
A time-out occurs.
Go to
When You Enter a URL or IP Address a Time-Out Error Occurs
•
I cannot remember the wireless access point's configuration password.
Go to
Change the Administrator Password
•
I want to clear the configuration and start over again.
Go to
Restore the Wireless Access Point to the Factory Default Settings
•
The date or time is not correct.
Go to
Problems with Date and Time
The wireless access point provides a packet capture tool that enables you to perform
problem diagnoses. For information about how to use this tool, go to
Tool
on page 109.
on page 104.
on page 104.
on page 68.
on page 108.
103
6
on
on page 106.
on page 107.
on page 66.
Use the Packet Capture
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Table of Contents
Troubleshooting
