Helpful Hints - Lucent Technologies SPIRIT 2448 Administration Manual

Helpful Hints

As you probably already know, when people have troubles with their sets, they will come and
discuss them with you. Here are some of the problems you may hear, and suggestions for
handling them.
A set will not ring when it should and the MUTE light is blinking. Do Not Disturb may have
accidentally been turned on. Have the person press INTERCOM, SPEAKER, #, 2. The light
will go out and the set should be able to ring again.
When people think they are on outside calls, sometimes their voices can be heard over the
loudspeakers. Make sure that the "line" associated with the line jack into which the loudspeaker
paging system is plugged is not eligible for Automatic Line Selection.
Telephones ring briefly and when answered, no one is there. Either someone else answered
the call or the user inadvertently used Line Reserve, that is, pushed an in-use line button.
When the line was free, the user was signaled.
The typed or written labels on the sets are hard to read. Be sure that they are typed at the
very top of the label.
People ignore their message lights. Tell the people who send the messages about Auto Callback.
People are inadvertently taking other people's calls off Hold. Encourage the use of Exclusive
Hold. Not only will no one but the person who has put a call on Hold be able to retrieve it, but
the number of blinking line indicator lights will be reduced.
There are too many blinking lights on the telephones. Encourage the use of Exclusive Hold.
Not only will no one but the person who has put a call on Hold be able to retrieve it, but
the number of blinking line indicator lights will be reduced.
Calls that have been placed on Hold cannot be retrieved elsewhere. Make sure that people
are not accidentally using Exclusive Hold by pressing the Hold button twice. Sometimes a
finger bounces a little without the person's realizing it.
People complain that there are buttons on their sets that are not line buttons that they cannot
program. Make sure that line Button Assignments are customized correctly. Since the default
setting is 12 line buttons on 24-button sets, even if your telephone service provides less than
12 lines, there will be 12 line buttons on sets unless some of the line buttons have been "removed"
during Telephone Customization.
People complain that they cannot program Intercom Extension Buttons. Make sure that they
are not trying to program an intercom extension number that is already on another button.
People complain that they cannot program SpeedCall Buttons. Make sure that the two-digit
SpeedCall code is not already being used with another SpeedCall button.
A telephone will not "hang up." Make sure that the receiver has not been switched to a non-
SPIRIT one.
The SPIRIT user sounds fuzzy or faint. Make sure that the receiver has not been switched to
a non- SPIRIT one.
There is no dial tone. Make sure that the receiver has not been switched to a non- SPIRIT one.
Calls cannot be placed. Make sure that the receiver has not been switched to a non- SPIRIT
one.
People ignore the system attendant's calls when they are on other calls. Encourage the use of
Manual Signaling, in conjunction with turning on Message Lights.
The 24-Button Attendant Adjunct (optional) does not work. Make sure that it is plugged into
the station jack that is numbered one higher than the station set with which it is paired.
A telephone starts making calls when no one has touched it. Make sure that a 24-Button
Attendant Adjunct (an optional piece of equipment that which may be located elsewhere) is
not plugged into the controller's next highest station jack.
34 Administration Manual