Call And Fixed Feature Button Lights, Tones, Rings; Understanding Your Qcc - Lucent Technologies MERLIN LEGEND Release 3.1 MLX Queued Call Console Operator's Manual

Understanding Your QCC

Call & Fixed-Feature Button Lights
Each Call or fixed-feature button has a red light and a green light next to it. These lights provide the
following important information:
Light
Steady red
Steady green
Steady red and green Call. You are on a call at this button.
Steady red and
Flashing green
Flashing green
Fast-flashing green
Tones
Tone
Dial tone (steady)
Busy (slow repeating tone)
Fast busy (fast repeating tone)
Error (alternating high-low tones) You dialed a number or used a feature incorrectly.
Confirmation (double break in
dial tone followed by steady tone)
Rings
The table below helps you identify the different types of ringing.
Ring
1 long ring
1 long ring and 1 short ring
Button/Meaning
Call. Lift the handset or press the Speaker button to automatically
connect to the call.
Alarm. Something is wrong with the system. Contact system manager.
Handset/Headset Mute. Headset and handset microphones are off.
Fixed-Feature Button (see pp. 3–4). Feature on button is active.
Call. A call is coming in on this button.
Night Service. Enter the password to turn Night Service (see p. 22)
on/off.
Call, Source, Destination. A call is on hold at this button.
Meaning
Inside call
Outside call
5
Meaning
You can make a call.
The phone you are calling is busy.
No lines are available.
You used a feature correctly.